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NATALY ASHBERGER
309 Green St, Apt B l Somersworth, NH 03001 l 603-781-9876 l nataly@yahoo.com
System
Administrator/Tech Support Specialist
Dedicated and technically skilled information
technology professional with a versatile support skill set developed through
years of experience as a system administrator and help desk support agent.
Excels in resolving employer challenges with
innovative solutions, and using proven systems and process improvements to
increase efficiency and customer satisfaction.
Offers advanced computer skills in MS Windows, MS Office, Linux,
VMWare and computer hardware.
Key Skills
Server/Workstation Hardware
Software Troubleshooting
Active Directory Administration
Windows
Server/Workstation
|
Operating System Management
End User Support
Microsoft Office
Acronis/Ghost
|
System Deployment
Group Policy
VMWare/Hyper-V
Linux
|
Professional Experience
Technical Support Engineer / System Administrator
/ Mac Repair
v Configured Windows Server 2003, Server
2008R2, Hyper-V and VMWare Servers, installed on site.
v Converted Physical Machines to Virtual
Machines to consolidate customer servers.
v Administrated, created users, solved
server-related problems. Made changes to Active Directory. Set up user shares
and assigned rights. Configured exchange accounts and e-mail forwarders.
v Imaged and prepared workstations for
onsite deployment, migrated customer data.
v Configured Spiceworks central IT server
and remote collector sites. Used Spiceworks to audit and collect information
on remote sites for reporting.
|
|||
LIBERTY MUTUAL, Portsmouth, NH Nov 2009 - June 2010
|
Vista Technical Support Contractor
v Supported Vista deployment to Liberty Mutual office sites. Deployed
Lite Touch and Zero Touch images for minimum downtime to clients.
v Escalated desktop and laptop failure, software configuration,
installation and repair, restored and backed up users’ data, and installed/solved
issues with peripheral devices.
v Tracked and updated tickets in HP Service
Center version 6.
v Supported remote users over Juniper VPN,
via RDP and Windows management instrumentation.
v Improved existing processes and wrote
automated scripts via command line.
NEWMARKET INTERNATIONAL, Portsmouth,
NH June 2004 - Feb 2009
|
Technical Support and Systems Management
Specialist
v Configured desktops and laptops with Windows 2000, XP, Vista, Microsoft
Office, Lotus Notes, Citrix and SQL server.
v Configured Ghost Server and Windows
Deployment Server and maintained and deployed a fleet of 300 Lenovo T series
laptops and ThinkCentre desktops, resulting in increased productivity for
clients.
v Performed user administration via Active
Directory, assigned rights to network resources, and collaborated with the
network team to solve problems.
v Removed Malware and recommended changes
to processes for improved user and office security.
v Worked with third party vendors to
facilitate computer lifecycle management.
v Used Track-IT Enterprise helpdesk
software to track and record customer issues.
v Configured Checkpoint and Juniper VPN
support for multiple international offices.
v Created and executed software package deployment
of Office 2007 to local and international sites.
v Developed automated scripts to streamline
work and increase efficiency.
Education
MISSOURI
SOURTHERN STATE UNIVERSITY, Joplin, MO
|
Aug 1998 - May
2000
|
Computer Information Science – Minor in
Networking
Computer Networking, Programming Visual Basic/C++,
Windows Server
SALISH KOOTENAI COLLEGE, Pablo, MT
|
Aug 1994 - May
1996
|
General Studies
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