Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
JOY YORK
309 Colonial Garden Drive
Phone: (704) 274-9876
Huntersville, NC 28001 Email: Joy@hotmail.com
Professional Experience
05/10 – Present Rubbermaid Medical Solutions, Huntersville,
NC.
Technical Support
Specialist
§ Salesforce.com
CRM system administrator.
§ Project
lead for Salesforce.com CRM implementations and customizations.
§ Direct customer support and service for
specific product line.
§ Manage service
projects and lead field engineers.
§ Generate
performance analytics using Salesforce.com CRM, SAP, and BEx reporting.
§ Provide senior
level support to outsourced support service.
§ Create
and maintain end user documentation.
§ Onsite and remote
end user training.
§ Support
management with the planning and implementation of service methodologies and processes.
§ Participate
in cross functional teams within company during implementation phases.
§ Manage cost while
providing best in class support.
03/07 – 04/10
INFOVISA, Cornelius, NC.
Product Support Representative
§ Provided senior level support for wealth management software solutions.
§ Assisted in the preparation and authoring of user documentation and
reference material.
§ Coordinated the release of software to clients.
§ Assisted in the testing process for new versions of software.
§ Delivered training to clients and new employees via a variety of methods.
§ Responsible for testing and documenting software defects for
development.
§ Managed the daily upload of data files for customer portals.
§ Maintained and updated test cases.
§ Assisted clients with the upgrade process for new versions of software.
§
Ability to effectively
explain system functionality and business processes to clients.
JOY YORK – Page 2
04/02 – 03/07 BST
Global, Inc., Tampa, FL.
Client Support Representative/Quality Assurance
Specialist
§ Provided senior level application support for professional services
automation software.
§ Tested and documented software issues for development.
§ Coordinated and managed meetings for the department.
§ Consulted clients remotely and onsite for software implementation.
§ Maintained and delivered monthly statistics for department to management.
§ Updated and managed customer knowledge base.
§ Reviewed accuracy of financial and project management reports.
§ Responsible for managing and assisting with some new client installs.
§ Provided user training to new employees and clients on software
functionality.
§ Assisted with developing training materials.
§ Created test cases and performed QA processes on software.
02/01 – 04/02 InnQuest
Software, Tampa, FL.
Client
Support Specialist
§ Senior level
support of hospitality software solutions.
§ Installed and
configured call accounting systems, credit card software, and POS
interfaces.
§ Assisted in
maintaining online help and documentation.
§ Resolved and
tracked customer questions/problems.
§ Performed problem
escalation and resolution.
§ Recreated and
tested reported software issues.
§ Assisted clients
with setup of hardware and network configuration.
§ Participated in
rotation of pager for off-hours support.
§ Assisted with
design of new features or enhancements.
§ Participated in
creating effective customer care processes.
§ Coordinated
software installations with vendors.
Computer Skills
Certification : Salesforce.com
Certified Administrator
RDBMS : Oracle and Microsoft SQL
Server
Software : SAP, Salesforce.com, SAP BEx
reporting, DemandTools, Siebel
EDUCATION: BSBA Hospitality & Tourism
Management, Appalachian State
University
REFERENCES: Available upon request
Download Resume Format
.JPG)
0 comments:
Post a Comment