Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Achildiev
Manager, Technical Support – Coverys, Boston, MA (Formally
ProMutual Group) 05/2010
– Present
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Anna Achildiev
617-908-9876 (cell)
16
Cook Street
anna_Achildiev@Yahoo.com Newton, MA 02001
Objective:
Commensurate my experience in
a challenging IT position that can utilize my managerial and technical
experiences to assists the company’s plan for continuous improvement and
growth.
Technology Toolbox:
Operating Systems:
|
Security Tools:
|
Other
|
Microsoft Windows
2000, NT, XP Vista & 7
|
McAfee EPO and
Enterprise solution
|
BlackBerry
Enterprise Server
|
Microsoft Server
NT, 2000, 2003 & 2008
|
PGP Encryption
suite
|
Microsoft Active
Directory
|
Linux RedHat
& Fedora 4, 5 & 6
|
Snort IPS / IDS
systems
|
Microsoft
SharePoint 2010
|
UNIX AIX 5.3
|
CheckPoint &
Cisco ASA Firewalls
|
Microsoft Office
Suites
|
Novell Netware
|
Citrix NetScaler
|
Microsoft Visio
and Project
|
Apple OS X
|
WebSense Web
Security
|
Citrix
Presentation Server and Client
|
Ubuntu Desktop
and Server
|
Nessus
Vulnerability Tool
|
Cisco IronPort
|
IPSO - FreeBSD
|
NMap Port
Scanning
|
Linux based SMTP
systems
|
Windows Phone 7
|
Core Impact
|
IBM Lotus Notes
|
Android 2.3, 3.0
& 3.1
|
Wireshark
Sniffing Tool
|
Numara
FoorPrints & TrackIT
|
Kismet Wireless
Sniffer
|
Oracle Web
Portal
|
|
Databases:
|
Metasploit
Framework
|
Microsoft
Exchange & Outlook
|
Microsoft SQL
|
John the Ripper
|
Cloud Platform
and On-Demand Software
|
MySQL
|
Commercial
Password Recovery Tools
|
Nortel, Cisco
and Web based VPN
|
IBM Universe
|
OpenSSH
|
Cisco VoIP –
Unified Communications
|
IBM DB2
|
TcpDump
|
VMware
Virtualization suite
|
Oracle 10g
|
SSL/TLS
Protocols
|
Symantec Veritas
NetBackup
|
Pervasive PSQL
8, 9 &10
|
SFtp Server and
Client
|
Microsoft IIS
and Linux Apache Web
|
Work Experience
Manager, Technical Support – Coverys, Boston, MA (Formally
ProMutual Group) 05/2010
– Present
·
Manage
multiple technical support teams and document center consisting of one
supervisor, six technical support specialists and three imaging specialists
from three geographic locations.
·
Manage
Information Technology projects; facilitate technical sessions, plan for
deployment and lead team to successful implementations.
·
Mentor
and train staff to increase technical competency to handle complicated issues.
·
Team development
by creating a cohesive setting for open discussion, idea exchange and promote
results.
·
Redesign
policies, procedures and ad-hoc reports to streamline operations and identify
trends for process improvement.
·
Provide
strategic recommendations and budget forecast to CIO.
·
Meet
with CIO to delegate resources to specialty area maximize efficiency for
enterprise projects (ie: VoIP, SharePoint).
·
Manage
Document Center to integrate from Onbase to OpenText and KnowledgeLake.
·
Increased
productivity for imaging staff by re-engineering their daily operations.
·
Provide
leadership and managerial guidance to IT staff and peers to think outside of
the box.
·
Created
new guidelines to measure SLA turnaround time, priority status and proactively
develop new controls for prevention versus re-active responses.
·
Optimize
staff opportunity to learn and grow into Network Administrator, Security Engineer
and other key IT roles.
·
Lead
team meetings to discuss relationships between department objectives to
corporate business plan and vision planning.
Security Engineer – Coverys 11/2004
– 5/2010
·
Performed
periodic risk assessments of Network and Systems to secure servers including assets,
vulnerabilities and threats.
·
Maintained
and assured Confidentiality, Integrity, and Availability, as systems and
applications are added to the network infrastructure.
·
Architected
and engineered a new e-commerce processing system to protect social security
numbers, HIPAA and other sensitive data and assets.
·
Implemented threat prevention and intrusion systems to
strategically mitigate internal and external malicious intentions.
·
Created and developed the first Annual Security Awareness program
which resulted in substantial increase in user adaptation.
·
Worked with third party penetration testers to hack the systems
and identify risks that might be exposed through undetected security flaws.
·
Used a combination of development life cycle to build-out systems
to assure company policy and procedure are in meeting IT policy and procedures.
·
Secured
databases and run vulnerability tools to optimize security hardening.
·
Managed
patch process for all software applications and network connected systems.
·
Created
road map for the IT executives to leverage existing technology and supplement
with state-of-the-art security tools and controls.
·
Created
measurements to track the overall effectiveness of active controls and security
policies.
·
Manage
and engage in an annual Disaster Recovery exercises to restore servers ensuring
company’s Business Continuity plans can be enforced in the event of a real
disaster.
Network Administrator – Coverys 7/2001
– 11/2004
·
Oversaw
all activities related to administration of networks and systems assuring
uptime at 99.9999%.
·
Project
leader to manage systems projects related requirement, design and
implementation.
·
Audited
and Maintained daily back-up tasks and procedures.
·
Installed,
configured and maintained secure operating system environments on servers, workstations,
laptops, databases, routers and switches.
Systems Administrator – Thomson Financial Interactive, Cambridge, MA. 7/2000
– 07/2001
·
Installed,
configured and maintained Solaris, Linux, Windows workstation and servers.
·
Worked
independently on various projects like building Apache Web servers & Cold
Fusion.
IT Support Specialist - ABT Associates, Cambridge, MA. 8/1998
– 7/2000
·
Supported
over 700 users with various PC and network issues.
·
Installed
and configured modems, sound cards, network interface cards and hard drives.
Customer Service Manager – Super Stop & Shop, Newton, MA. 2/1996
– 8/1998
Education
9/2002 – 8/2007 University of Massachusetts of Boston, Boston, Ma.
·
Bachelors of Science and
Management in Sciences and Information Systems
Certifications
·
CISSP
(Certified Information Systems Security Professional) – 2007
·
GSLC
Security Leadership Certification (GIAC – Global Information Assurance
Certification) – 2009
·
GSPA
Security Policy and Awareness Certification (GIAC) – 2008
·
GSEC
Security Essentials Certification (GIAC) – 2006
·
MCSE
(Microsoft Certified Systems Engineer) – 2000
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