Technical Support Resume Format in Word Free Download -->

Technical Support Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Anna Achildiev                                                                

617-908-9876 (cell)                                                                                                                                                                         16 Cook Street
anna_Achildiev@Yahoo.com                                                                                                                                             Newton, MA 02001

 

Objective:
Commensurate my experience in a challenging IT position that can utilize my managerial and technical experiences to assists the company’s plan for continuous improvement and growth.

Technology Toolbox:

Operating Systems:
Security Tools:
Other
Microsoft Windows 2000, NT, XP Vista & 7
McAfee EPO and Enterprise solution
BlackBerry Enterprise Server
Microsoft Server NT, 2000, 2003 & 2008
PGP Encryption suite    
Microsoft Active Directory
Linux RedHat & Fedora 4, 5 & 6
Snort IPS / IDS systems
Microsoft SharePoint 2010
UNIX AIX 5.3
CheckPoint & Cisco ASA Firewalls 
Microsoft Office Suites
Novell Netware
Citrix NetScaler
Microsoft Visio and Project
Apple OS X
WebSense Web Security
Citrix Presentation Server and Client
Ubuntu Desktop and Server
Nessus Vulnerability Tool
Cisco IronPort
IPSO - FreeBSD
NMap Port Scanning
Linux based SMTP systems
Windows Phone 7
Core Impact
IBM Lotus Notes
Android 2.3, 3.0 & 3.1
Wireshark Sniffing Tool
Numara FoorPrints & TrackIT 

Kismet Wireless Sniffer
Oracle Web Portal
Databases:
Metasploit Framework
Microsoft Exchange & Outlook
Microsoft SQL
John the Ripper
Cloud Platform and On-Demand Software
MySQL
Commercial Password Recovery Tools
Nortel, Cisco and Web based VPN
IBM Universe
OpenSSH
Cisco VoIP – Unified Communications
IBM DB2
TcpDump
VMware Virtualization suite
Oracle 10g
SSL/TLS Protocols
Symantec Veritas NetBackup
Pervasive PSQL 8, 9 &10
SFtp Server and Client
Microsoft IIS and Linux Apache Web

Work Experience

Manager, Technical Support – Coverys, Boston, MA (Formally ProMutual Group)                                                                                     05/2010 – Present

·         Manage multiple technical support teams and document center consisting of one supervisor, six technical support specialists and three imaging specialists from three geographic locations.
·         Manage Information Technology projects; facilitate technical sessions, plan for deployment and lead team to successful implementations.
·         Mentor and train staff to increase technical competency to handle complicated issues.
·         Team development by creating a cohesive setting for open discussion, idea exchange and promote results.
·         Redesign policies, procedures and ad-hoc reports to streamline operations and identify trends for process improvement.
·         Provide strategic recommendations and budget forecast to CIO.
·         Meet with CIO to delegate resources to specialty area maximize efficiency for enterprise projects (ie: VoIP, SharePoint).
·         Manage Document Center to integrate from Onbase to OpenText and KnowledgeLake.
·         Increased productivity for imaging staff by re-engineering their daily operations.
·         Provide leadership and managerial guidance to IT staff and peers to think outside of the box.
·         Created new guidelines to measure SLA turnaround time, priority status and proactively develop new controls for prevention versus re-active responses.  
·         Optimize staff opportunity to learn and grow into Network Administrator, Security Engineer and other key IT roles.
·         Lead team meetings to discuss relationships between department objectives to corporate business plan and vision planning.

Security Engineer – Coverys                                                                                                                                              11/2004 – 5/2010  
·         Performed periodic risk assessments of Network and Systems to secure servers including assets, vulnerabilities and threats.
·         Maintained and assured Confidentiality, Integrity, and Availability, as systems and applications are added to the network infrastructure.
·         Architected and engineered a new e-commerce processing system to protect social security numbers, HIPAA and other sensitive data and assets.
·         Implemented threat prevention and intrusion systems to strategically mitigate internal and external malicious intentions.
·         Created and developed the first Annual Security Awareness program which resulted in substantial increase in user adaptation.
·         Worked with third party penetration testers to hack the systems and identify risks that might be exposed through undetected security flaws.
·         Used a combination of development life cycle to build-out systems to assure company policy and procedure are in meeting IT policy and procedures.
·         Secured databases and run vulnerability tools to optimize security hardening.
·         Managed patch process for all software applications and network connected systems.
·         Created road map for the IT executives to leverage existing technology and supplement with state-of-the-art security tools and controls.
·         Created measurements to track the overall effectiveness of active controls and security policies.
·         Manage and engage in an annual Disaster Recovery exercises to restore servers ensuring company’s Business Continuity plans can be enforced in the event of a real disaster.

Network Administrator – Coverys                                                                                                                                   7/2001 – 11/2004
·         Oversaw all activities related to administration of networks and systems assuring uptime at 99.9999%.
·         Project leader to manage systems projects related requirement, design and implementation.
·         Audited and Maintained daily back-up tasks and procedures.
·         Installed, configured and maintained secure operating system environments on servers, workstations, laptops, databases, routers and switches.

Systems Administrator – Thomson Financial Interactive, Cambridge, MA.                                                            7/2000 – 07/2001
·         Installed, configured and maintained Solaris, Linux, Windows workstation and servers.
·         Worked independently on various projects like building Apache Web servers & Cold Fusion.

IT Support Specialist - ABT Associates, Cambridge, MA.                                                                                              8/1998 – 7/2000
·         Supported over 700 users with various PC and network issues.
·         Installed and configured modems, sound cards, network interface cards and hard drives.

Customer Service Manager – Super Stop & Shop, Newton, MA.                                                                                 2/1996 – 8/1998

Education

9/2002 – 8/2007 University of Massachusetts of Boston, Boston, Ma.
·         Bachelors of Science and Management in Sciences and Information Systems

Certifications

·         CISSP (Certified Information Systems Security Professional) – 2007
·         GSLC Security Leadership Certification (GIAC – Global Information Assurance Certification) – 2009
·         GSPA Security Policy and Awareness Certification (GIAC) – 2008
·         GSEC Security Essentials Certification (GIAC) – 2006
·         MCSE (Microsoft Certified Systems Engineer) – 2000




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