Technical Support Resume Building Format in Word Free Download -->

Technical Support Resume Building Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Maya Lawson

309 Camay Ct. Columbia, SC 29001, 803-586-9876 maya_lawson@yahoo.com


Education 

University of South Carolina (USC), Columbia, SC
­Bachelor of Arts in Political Science May 2011
­Minor: Chinese          GPA: 3.42
­Awards: Dean's List (Multiple Semesters)
Certification: HellermanTyton      Date received: 1-25-2012
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Skills

•       Effectively communicate and interact with co-workers and clients.
•       Punctual, positive attitude, adaptable.
•       Able to quickly follow orders, learn new task, and jobs.
•       Proficient in Microsoft Word, Excel, Office, PowerPoint, Adobe applications.­
­  

Experience 

Elauwit Networks    Columbia, SC                                                                  05/2010-Current
Technical Support Analyst
•       Identified, corrected, and apprised co-workers and supervisors of operational issues related to voice, data, and video systems
•       Monitored and troubleshot equipment such as Slingboxes, GWs, and switches
•       Managed various miscellaneous purchases for the company
•       Answered a high volume of calls averaging 30-40 per day during peak hours
•       Provided staff and customers with multi-level support and technical issues resolution via e-mail, phone, and other mediums
•       Researched and provided accurate and timely solutions to service, billing, and invoicing questions
•       Responsible for maintaining the Service Desk Ticketing system, which included updating accounts, monitoring services, updating notes in tickets, escalating problems to departments, and following up on resolutions
•       Trained new employees on the use of the database and how to communicate with clients
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USC                                                                                                                                                         
Department: Arts & Sciences 
Computer Lab Assistant                                                                                08/2010-05/2011
•       Assisted in the general duties of maintaining the computer labs for the College of Arts and Sciences
•       Provided information regarding lab technology
•       Troubleshot printer and copier problems
•       Displayed problem solving skills
•       Relayed information and/or instructions via phone and in person to customers when they visited the help desk
•       Trained new employees on printing system and how to troubleshoot problems

­Department: Thomas Cooper Library                                                         08/2007-05/2008
Student Employee
•       Used analytical skills to process hundreds of books
•       Strengthened customer service skills by providing patrons, faculty, and staff books or other materials and fielded questions regarding library procedures



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