Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Summary
Experience
Technical Support Engineer 2007 - Present
SEACHANGE, Acton MA 2006 – 2007
Technical Support Engineer
education
ATI, Woburn, MA
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Maya Campbell
309 Shasta Street
Manchester, NH 03001
(978) 202-9876 Home
(603) 966-9876 Cell
maya@gmail.com
Summary
Flexible and
adaptable software professional with proven customer service, support, and
trouble shooting skills. Knowledge of multiple operating systems.
Experience in all phases of the software development process. Ability to
quickly learn new systems and languages. Strong skills in Visual Basic,
C#, C, and XML familiar with Java, and C++. Experience in writing programs to
test software applications. Ability to communicate complex systems and
ideas to end users in a manner fitting their expertise and skill level.
Experience
Dassault Systemes
Enovia , Lowell MA
Technical Support Engineer 2007 - Present
l Responsible for
supporting complex three tier PLM solution
l Work with Oracle,
and SQL Server relational database, client/server architecture.
l Support and
trouble shoot application servers running on both Windows, Linux, and Unix
platforms working with stability and network/connectivity issues
l Provide support
to internal customers, Product sales technicians and sales staff in preparation
for customer sales events and demonstrations
SEACHANGE, Acton MA 2006 – 2007
Technical Support Engineer
l Support complex
networking system to provide Video on Demand to corporate customers
l Troubleshoot
networking problems and connectivity
l Work with MS SQL
database technology to maintain, backup and troubleshoot database issues
Including troubleshooting job
failures and database corruption
l Provide telephone
support to a variety of engineers of all skill and knowledge levels in a manner
That they can
easily understand
l Work on systems
using a variety of networking software, PCA, VNC, and Remote Desktop to
Troubleshoot and
maintain Video on Demand systems
BROOKS AUTOMATION, Chelmsford, MA 1999-2005
Senior Developer (2001-2005)
l Worked in team
environment creating programs to automate semiconductor manufacturing
equipment.
l Designed software
(using primarily Visual Basic 6.0 and C#) so that it ran in mission-critical
environment, keeping equipment online 24 hours a day, 7 days a week.
l Designed the
program SWBuilder to ease creation of Tool Drivers.
l Wrote several
programs to test software quality
l Evaluated message
bus technology for use in new Fault Detection program, including Tibco
Rendezvous, Tibco Enterprise for JMS, Open JMS and MSMQ.
l Some experience
working with C, C++, and Java.
Senior Technical Support Engineer 1999-2001
l Responsible for
supporting state-of-the-art manufacturing software products on UNIX and NT
operating systems using VB, C++, Oracle, relational database, client/server
architecture.
l Debugged customer
application code to determine product issues and resolve problems.
l Created custom
business rules for use by customer in their applications.
l Team specialist
in Visual Basic and ActiveX components.
STREAM
INTERNATIONAL, Canton, MA 1996-1999
Senior Developer Support Representative and Mentor
for Visual Basic 1997-1999
l Provided internal
support for Developer Representatives specializing in AcitveX and OLE
Automation.
l Created internal
training documentation and served as Visual Basic team trainer for OLE/ActiveX,
the Component Object Model (COM) and DCOM.
l Provided sample
code and fully functional programs for internal and customer use.
l Trained in DAO,
RDO, ADO.
l Worked closely
with senior members of the Windows SDK, Visual C++, and Visual Interdev teams
on issues involving product integration and distribution.
Developer Support Representative for Microsoft
Visual Basic 1997
l Provided
technical support for programming professionals.
l Trained in
troubleshooting error messages and debugging customer code.
l Provided sample
code for customer use.
Compaq Technical Support Representative 1996 -1997
l Provided
technical support for Compaq desktop computers Covered all aspects of hardware
and software via telephone.
l Trained on
Windows 3.X, Windows 95, Microsoft Works, and DOS
education
UMass Lowell
Currently working on Certificate in UNIX
ATI, Woburn, MA
Certificate in
Electronics, 2nd in class
Northeastern University, Boston, MA
Courses toward
Electrical Engineering degree
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