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Maya Lee
309 Ryder Drive
#2
Baton Rouge LA
70001
(225) 650-1230
Maya_balogun@yahoo.com
CAREER OBJECTIVE
Challenging
engagement in a professional environment which enables successful contribution
of my proven communication and system management skills.
EMPLOYMENT
June
2004- Present Qui System Consulting Technical Consultant
§ Developed a consulting
outfit to provide business solutions from inception to implementation.
§ Manage project rollouts
pertaining to system upgrades, migrations and fulfillment of proposals.
§ Expanded business model
and client base by over 30% with effective marketing strategies.
§ Manage network
installations for home user wireless connections; setup, manage and troubleshot
VPN connections and expedite requests for small businesses.
§ Perform LAN setup,
Ethernet cabling, configurations, Spyware/Virus infection removal, DHCP/TCP-IP
addressing, peripheral settings, printers, configure pda/mobile devices and
resolve email outage issues. Resolve technical errors and system malfunctions.
Contracts Awarded
for Consulting Services:
July 2008 – August 2008 Thomson
Reuters Technical
Consultant
§ Coordinated short-term
project for software release towards rollout completion.
§ Provide legal software
solutions for version upgrade to attorney firms nationwide.
§ Resolve all incoming
requests and delegate to software consultants as needed.
§ Troubleshoot, manage and
resolve client/server failures for optimal configuration.
July 2007 – Jan 2008 Royal
Bank of Canada-Dain Rauscher Technical
Analyst
§ Provide network and
application solutions for business clients, end users and financial analysts
nationwide towards completion of Exchange Server migration project.
§ Resolve all hardware,
software and peripheral issues in Windows XP/Server 2003 environment for remote
users via VPN/token authentication, IPSec, Fiberlink and Citrix.
§ Utilized PCAnywhere,
Dameware, RDP, ActiveDirectory & SMS tools to troubleshoot configurations,
install and update software/hardware/printers/pda’s/mapped drives and files.
§ Provide after-hours
support for system-wide outages, repair corrupt databases, modify tables in SQL
infrastructure and create training/documentation materials for junior staff and
clients.
§ Configure and
synchronize blackberry devices on enterprise BES with Outlook; support 5
incoming queues and mailboxes while exceeding goal by 48%.
March 2007 – June 2007 Data
Recognition Corp(Contract) Server
Administrator
§ Administer Windows 2000,
2003 and Novell servers during after-hours production.
§ Assist production staff
with scanning software, applications, technical errors and work stoppage.
§ Resolve all outstanding
issues and escalate to software developers and provide on-call support as
needed.
§ Monitor and manage
applications/server failures for optimal configuration.
§ Communicate and document
reports between production and technical departments.
Dec
2006 – February 2007 3M (Contract) System Analyst
§ Provide technical
solutions for internal and external clients with IT related issues.
§ Utilize Remedy to track
and document all IT related information on trouble tickets.
§ Support Lotus Notes,
Windows 2000 and 2003 systems with XP.
§ Reconfigured files on
the network, configure palm/blackberry devices,databases/server.
§ Netmeeting used to
remotely support all laptop and desktop users system wide.
July 2006– Dec 2006 Fidelity
National (Contract) Network
Administrator
§ Manage all PC imaging,
installs, upgrades, software configuration, installing applications,
troubleshooting Blackberry/PDA devices, remote assistance via VPN and
encryption/transmission of secure financial transactions.
§ Resolve hardware,
software, desktop, network issues for 1000+ local/remote users via level 3
tickets and ensure all deliverables are met within daily deadlines.
§ Manage and troubleshoot
user profiles in Avaya PBX- phones, voicemail accounts, cable testing, port
assignment and hardware inventory.
§ Administer user
account/rights/password in AD; monitor and troubleshoot server processes w/VNC. Manage all project
rollouts to term of lifecycle.
§ Procure materials,
document procedures and provide training to new users and staff in person,
email and via MS Sharepoint.
April
– July 2006 United States Federal Court - District of Minnesota Technology Intern
§ Setup and configure
desktop/laptop/printers/email/PDA sync and user accounts.
§ Support Windows 2000 and
XP Operating systems along with Lotus Notes for mail package.
§ Backup network admin.
duties, provide help desk service, Ethernet switching, cabling & wiring.
§ Configure wireless
network card installations, troubleshoot and resolve network conflicts and
errors.
§ Test software files,
edit scripts and compile reports.
§ Managed Ghost imaging
and wipe projects to completion 13days pre-deadline.
June 2001 –August 2005 Wells
Fargo Financial Corp
Investments & Loan Analyst
§ Executed financial file
transfers with bank administrators, loan officers and investment
executives nationwide while resolving
discrepancies at 98% efficiency rate.
§ Interfaced files for
disbursement via ftp uploads and manual encoding of data from spreadsheets and
databases.
§ Ensured QA of commercial
loan applications in excess of $1M met all federal codes and regulations;
Completed Trust Business
certification and Regulatory training.
§ Promoted from Trust
Investments to Commercial Loans, recognized with accolades for outstanding service and achievements of SLA goals in
excess of 30% ETA.
EDUCATION
Sept. 2008
M.Sc Management of Info.
Technology - University of Nottingham
Sept. 2006 B.Sc Information Technology; 1st Class – Saint
Mary’s University of Minnesota
June 2001 A.A.S
Network Administration; 1st Class Honors - Minneapolis Technical
College
June 1998 Economics and Biology - University of
Minnesota
August
1997 Vocal Art
Scholar - McPhail Center for the Arts
QUALIFICATION
Applications -
Microsoft Suite: Windows, Excel, PowerPoint, Outlook,
Access; Lotus Notes, Corel WP9/X3
Programs: Visual Basic/.NET, HTML,
Visio, Adobe Acrobat/Professional, Symantec Ghost, Antivirus, RDA
Platforms: Windows
95-XP, Server 2K-3, Exchange, Netware 6.x, Zenworks, Cisco IOS, Avaya, PBX
Networking: TCP/IP, VPN, DHCP, DNS, IIS, FTP, AD, Citrix, VNC, PCAnywhere,
Altiris, RSA, VMWare
CERTIFICATION
2006
Novell Certificate awarded
towards course completion
2006 Cisco Certificate awarded towards course
completion
2006
MCSE Certificate awarded
towards course completion
ACHIEVEMENT
2005
National Science Foundation: Scholar
2006
Phi Theta Kappa Honor Society: Member
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