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GRACY BALL
309 Forestbrook Dr.
Madison, AL 35001
(256) 851-9876 (Home) ● (256) 520-1230 (Mobile)
Gracy.ball@gmail.com
OBJECTIVE
To
enhance the overall value of a company by using my Networking and System
Administration skills that will transition me into an IT Manager position, thus
providing mutual growth for both entities.
NON-PROFIT
EXPERIENCE
For
the past 7 years I have performed project management activities for various
nonprofit organizations. I have been responsible for defining the scope of work
as well as the budget. I have identified
and organized key personnel to assist in these projects. I have managed to keep to the schedule
without going over budget. All projects
were completed on time and the products were delivers as designed. Responsible for close out and lessons
learned. Knowledgeable of and managed
all aspects of scope, schedule, and cost management. Also performed risk
assessments. Some of the projects that I worked included a multi site
coordination of 4 cites to provide transportation and negations.
PROFESSIONAL
EXPERIENCE
SENIOR
AV-SYSTEMS ENGINEER
AMRY
MATERIEL COMMAND (HARRIS)
Redstone
Arsenal August
2011 – Present
Duties includes but not limited to
the following. Perform OS and Application installs, upgrades and security
hardening based on latest security standards. Create policy and procedures for
operational sustainment. Research,
architect, design and build out of emerging technologies. Creates and
establishes standards and baselines of hardware and software requirements. Manage
and directs the install of COTS and proprietary Government applications. Develop plans and direct the career
progression of jr engineers and systems admins.
Performs risk assessment, and then develop plans to mitigate those risks. Ensure that the data center functions as
design, as well as ensure that critical assets operate at optimum
performance. Work with Government and
upper management to develop life cycle requirements as well as future
enhancements. Liaison with vendors for
support and maintenance issues. Develop
backup policies, retention and dr coop capabilities. Identify and implement future
capabilities. Subject Matter Expert on
multiple platforms and applications. Develop long range planning documentation
and way ahead plans. Ensure VTC
equipment has high availability and is QOS exceeds expectations. Excellent oral
communication and presentation skills. Analytical, with critical thinking
skills, with the ability to make quality decision in high pressure situations
and environments. I have the ability to lead teams as well as function within a
team environment. Manages Digital signage, VBRICK (video
on demand) and VOSIP phone systems.
SENIOR SYSTEM
ADMINISTRATOR
MISSLE
DEFENSE AGENCY (SAIC) April 2008 – August 2011
Redstone Arsenal
I serve as sr .system
administrator for the MDA Enterprise. Some of my daily duties consist of
maintain and monitoring as well as being Domain Controller Admin, Messaging
Admin, Backup Admin , DNS Admin, WINS Admin, DHCP Admin, Citrix Admin, ESX
Admin, Storage and SQL Admins, among other
task as assigned per Role Based Administration function. I perform daily battle
rhythms checks. I attend RBA meetings as assigned, resolve software and hardware
issues, and also resolve system management problems. I have migrated server
resources to a consolidated domain function. Plan and coordinate with other
departments and teams to ensure smooth transition. Perform daily exchange task
and active directory functions. Provide technical expertise on a broad range of
technologies. I provide all levels of support to classified and unclassified
networks to resolve issues in a timely manner. I’m the possessor of an uncommon
ability to supervise and lead teams, also I am an effective communicator
verbally and written. Furthermore, I provided information management,
information architecture, data management, automation and, related information
assurance requirements, and IT/IM systems architecture. Other duties include
planning, migrations and implementation of new technologies that will coexist
with current technologies. I have implemented a high availability SQL 2000/2005
clustering in a 24/7 operation. Performed SQL backups, restores, and
maintenance on a weekly basis. Also, I’m
responsible for performance tuning and SQL replication between sites. I have
been project lead on my new projects that were implemented by the
organization. Some of the project
management functions that I performed were to identify the stakeholders. Once identified, get buy-in and create a
detailed plan to deliver the product that was requested. I had to coordinate with different department
and RBA to request adequate resources.
Once identified, provide tasking’s and set milestones. Constant review
of plan and progress, to give stakeholders a status on deliverables. Design and implementation of Citrix XEN APP
and 4.5 Presentation Servers. Manages ESX servers and virtual machines, build out and configuration of ESX 4.1 cluster. Creation of templates as well as resource
allocation for cluster, and vms. Used VMtools to manage cluser, resource pools
and vms. Used V- Motion, presented storage and daily monitoring of performance. Best practices of securing VMware. Provided
guidance and leadership to younger system administrators. Assigned task as well
as mentored in terms of career development. EMC
Clarion support. Presenting storage and carving luns.
SR Systems
Administrator,
AEgis
Technologies Group, Huntsville, AL March
2006 – April 2008
I was responsible for day to day up maintenance and upkeep of all
servers. Long-range planning; providing technical direction and coordination
for design and build out of projects that were assigned. Performed upgraded to
the Exchange server and made changed that allowed users to change network
password from OWA. Responsible for Exchange 2003 server operation and
maintenance. Implemented and
maintained Blackberry Enterprise Server. Negotiated rates and service agreement
to get Verizon service and handhelds for our Blackberry Server. Supported telecommunications,
including pbx and vtc.
Responsible for updates to workstations
and servers using Microsoft WSUS servers. Maintain configured and updates DNS,
DHCP Microsoft Routing and replication issues. Implemented and installed (2) 12
terabyte online Backup system using a Quantum device. Consolidated servers and eliminated redundant
services, servers, and equipment. Project Manager for office relocations. Project lead for all remote locations
coordinated with vendors and employees to ensure project were completed on time
and under budget. Created budgets and forecasting scope of work for projects. Answered support calls for remote sites.
Responsible for maintenance and updates to mail/firewalls using Juniper
devices. Maintain Exchange and Server backups, upgraded SQL 2000 to SQL 2005. Maintained and controlled GPO’s
and Active Directory administration Upgrades
of Mail/Firewall software and hardware, also responsible for netscreen devices.
Upgraded functional levels of the Domain and Forest. Performed migration from
Windows 2000 domain to Windows 2003. Information
Security Officer for classified lab. Responsible for Servers and clients in the
labs. Design and implementation of Enterasys switches and wireless to secure
network from unauthorized connections and segregate date from foreign nations and
visitors using Microsoft ISA solution. Ensure that lab is up to DSS and NISPOM
standards. Troubleshooting and repair of enterprise Local Area Network (LAN)
and Wide Area Network (WAN) systems for global customer support services. Configures
and troubleshoots network and application hardware, operating system software,
and peripheral network equipment.
SR System
Administrator\Exchange Administrator,
Miltec Corporation, Huntsville, AL May
2005 – March 2006
I upgraded all W2k Servers to Windows 2003 servers. Upgraded Exchange
2000 to Exchange 2003 environment. Responsible for two back-end and one
front-end servers, monitor and performance.
Upgraded domain functional level to
win2k3 native, and revamped OWA client. Responsible for day to day upkeep of
Exchange2003 and Windows 2003 servers. Ensure that all updates needed are
applied and maintained a 96% uptime rate. Responsible for server and exchange
backups using VERITAS. Ensure the integrity of the backups and keeps an offsite
rotation. Information Security Officer for classified lab and provided information assurance. Created and use a new
backup strategy to ensure minimal data loss. Perform Active Directory
administration and support. Responsible for Blackberry Enterprise Server and
blackberry configuration. Monitor servers and exchange performance. Responsible
for global GPO management. Implementation information technology advances, Responsible
for SQL servers and backup of SQL databases. Performs conceptual design of
communications systems and LANs/WANs through analysis of communications
hardware, interfaces, and network architectures as elements of total system
design.
Helpdesk
Manager\System Administrator,
Aviagen, INC N.A, Huntsville, AL Dec., 2002 – May 2005
I performed AD cleanup and repairs. Troubleshooting AD replication
problems. Supervise daily operations of the IS Helpdesk and PC Services teams. Investigate
and support plant production operations with regards to IS responsibilities. Tracking,
follow-up, and reporting for timely resolution of user requests. Direct user
support for PC rollouts, break/fix items. Supervise helpdesk associates through
project assignments and activities. Active Directory design and configurations.
Utilize call tracking system reports to aid in continuous improvement
initiatives. Serve as an escalation point for
technicians and end-users. Daily maintenance of Track-IT server,
updates, reporting and installation. Exchange 2000, and Win2k Server
maintenance and support. Effectively reduced helpdesk calls by 65% .Assisted
helpdesk techs in getting MS certification, provided mentor ship. Created
standard images for pc rollout and upgrades. Created
standard company procedures, and network topology. Project management and
delegation of staff kept deadlines and always meet or exceed project
expectations. Effective
coordination of the various elements of the projects and programs Troubleshoot LAN and WAN
problems, Exchange and Server Administrator. SQL 2000 DBA maintained and backed
up servers and performed database maintained.
Helpdesk Manager\System
Administrator,
Research Genetics, Invitrogen, Huntsville, AL March
2000 – Oct., 2002
Responsible for directly supervising the
Help Desk, Automation Support Analyst and PC Technicians.
Maintain appropriate staffing
levels, provide basic project management, prioritize work tasks and at the
request of management. Coordinates pilot projects for proposed software
implementation. Generate weekly status reports regarding the help desk
activities. Plan, test, implement, upgrades/changes to Windows NT 2000 server.
Support the Help Desk in resolution of business problems. Create proposals,
recommend and track projects, and ensure physical and logical security. Troubleshoot LAN network problems
and provide resolution. Develop and maintain a good understanding of newly
introduced server products and impact on LAN. Exchange Administrator setup and
maintance. Citrix Administrator
Perform Network Upgrades. Technical
network administrator monitoring network performance and operations, to include
the planning, analysis, maintenance, and management of networked systems
providing voice, data, and video. Custom robot maintenance, installation and
support. Implemtation of wireless encryption protocol (802.11B) Configuration
and build out of 100 processor UNIX cluster.Win2k migration team including
planning and implementation. Technical lead on project including Siebel and
JDE. Familiar with Cisco vland's. SBT upgrade and migration including a
migration into JDE. Veritas net backup and business center. Tech lead on the
migration from SBT to JDE. Setup Linux workstations and servers. Worked with
Linux 6.0 – current version 8.0 configured dual booting systems with Linux and
Microsoft. Configured networking on servers and workstations, familiar with
pine. Knowledge of swap/and Linux native, also familiar with ext3 including
raid arrays.
Contractor, May 1999 – March 2000
LG
Electronics (Teksystems), Huntsville, AL
Duties include help desk and support for over 300 employees, Korean and
English. Support of in house application, install and upgrades.Setting up
users’ rights, policies and audits. Ensure all employees have access to network
resources, but limiting the ability to change settings. Also responsible for
the creation of users, lockouts and passwords. Transfer of data from pc to pc
and over the network. Assist any employees with problems, and overview of new
software. Backing up servers (Dell), installation of hubs. Ensure new taps and
ports are available for new projects. Pc maintenance. Responsible for downloads, updates, and virus
protection. Enforce group policies, limit access to the internet, registry and
system edits. Establish and restrict gateways, assign ip address and dhcp.
Installation of modems, sound cards, scanners, digital cameras, cdroms, cd
rewriter's processors upgrades. SCSI drives. Network cards and hard drives. LAN
and WAN up keep from remote server. Printer maintenance and configuring, switch
over cables, IPX\SPX, Novel IPX\ODI Protocol. Installation of ISA and PCI
hardware- Integration of Subnet Mask, WINS Resolution, DNS configuration,
Dial-up networking and access to Shiva server.
Contractor,
BellSouth
Mobility(Teksystems), Huntsville, AL Jan.
1999 – May 1999
Responsible for setting up email accounts, administrator rights,
connection of remote servers.
Installation of service packs to
servers and workstations. Building pc's, upgrading BIOS, and processors.
Install 128-bit security and hot fixes. Installation of virtual Machines. Set account
policies, passwords.
Set up printers, and checked sop to
determine which apps should be used for pcs. Set up virus scan software. TCP\IP
and Token Ring protocols.
Consultant,
George
S. May International, Park Ridge, IL June
1998 – May 1999
Duties included: surveying companies to find problem areas of business. Develop
management strategies for business executives. Teach owners how to increase
profits without increasing sales.
Show how to get the most efficiency
out of workers, management, and company assets. Basic Accounting.
Analysis business processes to
ensure efficiency is maximized.
System
Support,
MCBA, Huntsville, AL 1998-
1999
Duties include: implementing effective channels of communication in
platforms to ensure to software is compatible. Inform of possible problems
associated with y2k. Assisting in the integration of software that allows
control of multiple companies, departments. divisions,
subsidiaries, office location and warehouses. Analysis of criteria to insure conversion
software is y2k compliant. Make sure accounting software was compatible with
AS\400 and UNIX. Perform upgrades from release 1 to version 2.
Chief Engineer
(Consultant\President))
Penguin Dreams
Computing, Huntsville, AL 1995-
2002
Duties included but not limited to design and implementation of
networks. Upgrade of routers, cabling,
servers, workstations, and firewalls. Procurement and specification of hardware
to build a secure and scalable networks. Design
and build out of server and workstations.
Custom build of Unix servers and Unix /windows workstations. Comply with
budget constraints, forecasting cost associated with licenses, rolling
replacements and expected growth,
complied with annual budgets without over runs.
Business development, defined target
market, O&M support of customers it infrastructure. Designed wireless
solutions using P2P Roam About equipment. Migration of server platforms, domain
upgrades, design and implementation of backup solutions. Successful build out
and upgrades of ERP solutions. Great Plains installations and software
upgrades.
EDUCATION
BS in
Information Technology Western
Governors University
Currently
Enrolled Expected Graduation
December 2012
SECURITY
CLEARANCE TOP
SECRET
A+
Citrix Certified
Microsoft
Certification
MCSA Windows Messaging
Windows 7
40 hr course Project Management
8 + years Management Experience
ITIL Foundation V3
Security+ (2008)
Project+
Network+
CIW v5 Professional Site Designer
CIW v5 Database Design Specialist
CIW JavaScript Fundamentals
Comp TIA Strata Green IT
DVS Level 1
Application Management Essentials
(SAIC AME Training)
REFERENCES
Available upon request
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