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309 Eclipse Drive Morgantown, WV 26001 304.594.8765       tennantmaya@comcast.net

                                               

Maya Tennant

_________________________________________________________________________________________

Professional Experience

 

Project Support Manager. Software Systems, Inc. As Support Manager, I formulated projects or studies that substantially altered major systems within our client business operations. I have identified, defined, and analyzed unusual IT problems and worked with my technical and sales staff to determine efficient and effective solutions. These solutions required research that involved product manufacturers, developers, and implementation specialists to develop an answer that would meet the required operation specifications. I also maintained relationships and contracts for support from distributors and manufacturers of technology products our company uses in our solutions for our customers. I also designed proposals for customers and was the project management contact to provide customer deliverables while focusing on extraordinary customer satisfaction.

Projects I managed included full implementation process, contract support and on-going systems support, maintenance for servers, wireless environments, network security, remote application support and high network availability. The project teams I supervised had two to eight people consisting of technicians, engineers, trainers, contractors, and management. Projects ranged from $15,000-$160,000 and took two-eight weeks to complete. December 2001-Present.

Account Executive. Danka Office Imaging. I developed new print approaches and procedures with IT print and document imaging technologies. As Account Executive, I provided Toshiba and Canon based document imaging solutions to St. Petersburg, FL commercial and government accounts. Contracts included financing, maintenance and office document management analysis and redesign of business processes. March 2001-November 2001.

Government Contract Specialist. Bay Data Consultants. I identified, researched, and defined conditions associated with IT systems. Through my research, I established Bay Data as a prime vendor to the Florida State Government and Education industry and had Bay Data added as a vendor on the State of Florida technology support contracts for SPURS and SNAPS. I also researched requirements for authorizations to have Bay Data become a key provider of IBM, HP, Acer, and Cisco products and contract technical services. October 1999-February 2001.

Adjunct Professor. Florida Metropolitan University, Tampa College. I taught Computer Literacy courses covering microcomputer hardware, software, Internet, networking and programming in Visual Basic. Courses required structured lecture, laboratory, lesson plans, homework, and exam material preparation. October 1999-May 2001.

Account Support Specialist. Hallmark Integrated Solutions. I provided advice and guidance on a wide range of complex issues for the Value Added Resellers that Hallmark supported. I coordinated contract support for integration, project management, maintenance and technical support services for our Reseller firms who needed additional service support skills to provide to their customers. I made presentations and negotiated service level agreements. April 1999-August 1999.

Business Consultant. MicroAge. As a consultant, I provided advice and guidance to Intermedia Communications, Inc. By identifying, defining, and researching the IT questions Intermedia presented, I was able to establish MicroAge as a prime contractor to technical support personnel. I would conduct weekly support services meetings to define required technical resources and then advertised, interviewed, and presented Intermedia with qualified candidates.  This led to MicroAge becoming a prime contractor for technical resources throughout Intermedia. My research efforts also resulted in building a HP 9000 Business Plan to support HP 9000 authorization for sales and service into Intermedia. The plan and authorization was approved in October 1998. July 1998-March 1999.

Education Account Manager. Computer City. I provided advice and guidance on a wide range of complex issues. I marketed computer technology solutions to School Districts on the west coast of Florida. I developed solutions that included equipment procurement and project management. February 1998-June 1998.

Advisory Client Support Specialist. IBM Corporation. As an Advisory Specialist, I identified, and analyzed problems associated with IT systems. I also researched new technologies and provided advice and guidance on new approaches to deliver subject content through technology. Through my efforts, school district technology plans were written and successfully presented to Boards of Education and received over $70 million dollars of funding for technology based products and services.

I led the development of these plans by meeting with educational leaders and teachers, and presenting new approaches and procedures. My guidance resulted in comprehensive documents that coverd every aspect of an education facility and how technology would be an integral part of a student’s learning environment.

Because of my success in developing these plans in West Virginia, I was moved to Tampa, Florida to continue producing IT based education plans. These plans included network infrastructure, servers, workstations, and administrative and application software. In order to make the solution complete, I led a team of engineers, and teachers through installations and training that provided effective and efficient delivery tools for use in every day classrooms.

My territory consisted of a technical team of Systems Engineers, Business Partners and Dealers to the K-12 Education industry and covered 20 West Virginia counties from 1989 to 1998 and 11 central Florida counties in 1993, which was expanded to 20 counties in 1994. My customers purchased solutions including IBM hardware, software, installation and financial services and customer education. Contract support services ranged from individual PC’s for school administrative offices to IBM S/390 Mainframes for district-wide WAN/Administrative applications. January 1989-January 1998.

Major projects included:

¨        Technology Design Plan for Ohio County Schools.

¨        Harrison County Schools implementation for 16 Middle/High School Vocational Technology

networked labs. This project included financing, installation and a five-year maintenance plan.

¨                                Project team member of State of West Virginia Elementary School project. Now known as the West   Virginia Basic Skills Project.

¨        Hillsborough County Schools S/390 contract for five year financing to include hardware, software technical support services and maintenance.

¨        Hernando County Schools IBM AS/400 WAN implementation, which included financing, cabling, installation and project management.

Systems Engineer. IBM Corporation. Provided technical advice, supplied system configurations of IBM hardware and software, assisted with installation projects, helped educate customers, and conducted hardware and software demonstrations from PC to S/370 products. Installation projects ranged from standalone PC’s to networked labs and S/3370 CPU, 3370 DASD and system printers. October 1985-December 1988.

Education

Graduate Certificate in Information Assurance and Biometrics. Completed Biometrics Introduction course.

M.S. Computer Science. West Virginia University. Problem report provided WVU’s Computer Science Department with a multimedia marketing presentation tool. The department used this presentation to lure new students into the program. Class work contained data communications protocol design, compiler design, formalized language theory, operation system theory, organization management, and implementation of centralized and distributed database systems, interactive computer graphics, simulation, and statistics. GPA 3.5/4.0 August 1983-August 1992.

Languages: PL/I, FORTRAN, Pascal, IBM Assembler, Macro-11 Assembler, C, GPSS, IBM JCL, VAX Command Language, COBOL, Oracle SQL, Crystal Reports, HTML and Microsoft Applications.

Systems: VAX/VMX, OBS/WYLBER, IBM/MVS, PDP-11/RT-11, IBM/VM, IBM/DOS/VSE, and Microsoft Operating System environments.

B.S. Chemistry. West Virginia University. General background in organic syntheses, radioactivity, and physical theory. GPA 3.3/4.0 August 1977-May 1982.

Work Experience

Research Assistant. West Virginia University. Department of Computer Science. Performed consulting duties

on all systems and available software provided by WVNET. Troubleshooting IBM JCL, business FORTRAM, Business COBOL, introductory PL/I and making available documentation to system users. August 1984-May 1985.

Lab Technician. ASI Reactivation, Inc. Morgantown, WV. Performed iodine and CCL4 numbers, organic extraction, and sieve analysis for quality control. May 1985-August 1985.

Lab Technician. Mobay Chemical Corp. New Martinsville, WV. Developed functionality and reactivity testing of E-601 and E222 polyol. Researched and applied fiberglass reinforcement to Sheet Molding Compound and prepolymer projects. Assisted in Texin production and researched application areas. 1980-1982(Summers).

Resident Assistant. Summit Hall. Morgantown, WV. Counselor, social and recreational programmer, opinion leader and peacemaker for 60 upper class, coed university students. 1979-1982(School year).

Accreditation

 

IBM AS/400 – System i Certification. October 2007, May 2009, June 2011.

MCP for Windows 2000. January 2001.

HP 9000 Server and Workstation Sales Certified. October 1998.

Compaq Systems Sales Certified. August 1998.

Cisco Small/Medium Business Solutions Sales Certified. August 1998.

MARS Mentor 2010-present.

Assistant Cub Master Cub Scout Troop 52. 2003-2005.

Cheat Area Baseball Board Member/Coach. 2002-2010.

Tampa Chamber of Commerce Education Support Foundation. 1994-1996.

West Virginia Education Fund solicitation canvasser. 1982-1992.

References

 

Excellent references are available upon request.

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