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CARLIE
NGUYEN
309 S. Camellia
Dr.
Cell: (623) 203-9876
Chandler, AZ. 85001
carlie@gmail.com
▪ LinkedIn
____________________________________________________________________________________________________
SYSTEMS
ENGINEER
Defense ● Aerospace
● Telecommunications ●
Information Technology
Security
Clearance: TS/SCI
Highly
accomplished Senior Systems Engineer offering extensive experience and
expertise in requirement analysis and specification, systems architecture/design,
systems integration & test. Strong ability to deliver system solutions to
customers from conception through the life cycle of systems/product
development. Proven track of records of effective interface between contractor
and customer, focusing on project cost efficiency and ensuring each step of the
process meets customer requirements. Strong analytical skills, detail oriented
and broad range of systems engineering disciplines and processes.
KEY
QUALIFICATIONS
Systems
Architecture/Design ∙ Systems Engineering/Analysis. Systems Integration &
Test ∙ ISR/SIGINT Disciplines
Enterprise
Architecture ∙ Information Systems Design ∙ Wired/Wireless Communication ∙
Systems/Product Development
PROFESSIONAL
EXPERIENCE
General Dynamics C4S Scottsdale – Scottsdale, AZ
2005 – 2011
Principal Systems Engineer
Key
Systems Engineer and advanced to Systems Task Lead. Contributed to various C4S
ISR projects: Future Combat System (FCS) with Sensor Data Management (SDM)
projects; Common Ground Station (CGS) project evolving to the next generation,
DCGS-A Enabled CGS (DE-CGS), to support the Intelligence, Surveillance and
Reconnaissance (ISR) operations; JAIP to support interoperability between the
US and UK air and ground systems.
Full Cycle Systems Engineering:
§ Conducted
full cycle of Systems Engineering (SE) process for each release including system
requirement analysis, development of ConOps, Use Cases, System Specifications,
Interface Definition documents with application of Department of Defense
Architecture Framework (DODAF) methodology. Developing
Data Models (Logical and Physical) to specify message interfaces between
sensors and application systems.
§ Performed leading system design with
delivery of trade study, system design specification; developed, facilitated and
conducted Systems Requirements/Design Review (SRR/SDR) presentation to customers,
internal and external stakeholders for each new project phase.
§ Closely worked with Software and System
Test teams throughout the product development life cycle to evaluate and ensure
the project meets systems requirements per delivery.
§ Gained alliance with Intelligence Community
(IC) members. Participated in the Community of Practice (CoP), especially NGA
Geospatial CoP to contribute and apply knowledge of various SIGINT disciplines to
the enhancement of the system application (Dismount MTI, ISR Forensics Tool, or
other GEOINT exploitation tools).
Systems
Engineering Process Improvement:
§ Supported the organization to achieve and
sustain CMMI Level 5 standards.
§ Met SE requirement standards by managing
requirements in the database with accuracy, readability, and traceability to
test procedures, other requirements and systems threads.
§ Managed System SPCR to comply with SE
process and to prevent defects/phase escapes.
§ Applied knowledge of Systems Engineering
Process, SI&T and technology to resolve systems delivery and quality
issues. Contributed to the organization’s perfect scores for SE Quality
Assurance audits by developing and monitoring System Engineering Management
Process (SEMP); managing the collection of systems performance and requirement
volatility metrics to generate monthly project review reports.
Leadership /
Project Management Key Contributor:
§ Provided guidance and coaching to new SE
contributors on the methodology and SE process.
§ Member of Change Control Board (CCB).
Effectively interfaced with stakeholders to resolve and overcome any technical
conflicts or discrepancy issues.
§ Established communication channels,
conducted working conferences and TEMs to gain coherence and cross
organizations alliance.
§ Developed ROM estimate for Systems task
breakdown and applied Earned Value Management for project management to
successfully meet the project milestones with effective cost control.
CARLIE NGUYEN
PAGE 2
________________________________________________________________________________________________
INTUIT, INC. - Tucson,
AZ
2002 – 2005
Systems Integration & Test Lead
Led
systems integration and test (SI&T) to support Intuit global Call Center
systems, including implementation of Enterprise Application Integration (EAI)
for enterprise IT modernization strategy. The systems included CTI/Computer
Telephony Integration (Genesys) platforms integrated with web-based CRM (Siebel
7.5), Oracle 11i Order management system.
§ Performed engineering project management
for various systems integration and test projects (WBS, schedule, resources).
§ Spearheaded, standardized and improved
product verification/validation (QA) documentation and process to achieve
detection of 80% of defects before delivering the systems to User Acceptance
Test (UAT) and thus reduce the test cycle time by 30%.
§ Developed Functional Requirement Documents
(including CONOPS), test plan, test cases.
§ Key member of project feature team,
requirement specification inspection, CCB and product rollout core team.
§ Executed system test and evaluation process,
manage test result metrics and deliver test status reports.
§ Developed risk assessment & migration plan,
collaborated with customers and project teams for root cause analysis and issue
resolution.
§ Established test environment and test set
up process to improve QA productivity.
§ Accessed technology needs, identified,
evaluated and proposed test case management and test automation tools
(TestDirector, SilkPlan).
MOTOROLA,
INC. - Chandler, AZ
1995 – 2002
Information
Architecture Engineer Task Lead
Performed
Information Systems Architecture design for the 2G-3G wireless Service and
Network Management Systems (NMS) Common Platform. Developed n-tier architecture
prototype for the Common Provisioning Application.
§ Developed enterprise modernization concepts
and strategy formulation to deliver solution to manage disparate 2G-3G wireless
networks (GPRS, UMTS, iDEN, CDMA2000), which included performing legacy systems
requirements analysis, providing proposals, developing reference architecture, specifying
systems architecture and requirements for the Common Management Platform using
UML methodology.
§ Established robust Enterprise Information
Architecture by creation of data models and generation of metadata.
§ Achieved systems migration and conversion on
time, within budget by developing effective system migration roadmap including
both comprehensive impact analysis and data centric analysis.
§ Improved systems performance 400% by
leading application analysis, conducting Rapid Application Development (RAD) of
web-based three-tier architecture.
Principal Systems
Engineer
Developed, managed and delivered functional
specification and NMS requirements for fixed broadband wireless (MMDS),
satellite-based broadband communication (Teledesic) and 3G wireless systems
(Aspira).
§ Won field trial contract by developing
proposal response to customer’s RFI & RFP.
§ Performed trade study analysis with
systematic process to propose management protocol for the NMS.
§ Developed NMS system specification
including the systems analysis, software architecture, functional and
requirements definition.
§ Established solid system interface by
leading joint efforts across Systems Engineering organizations to develop
Interface Communication Definition (ICD) specification.
§ Enhanced systems inter-operability by
participation & by applying standards (3GPP, CCITT/ITU-T, IETF).
Systems Integration
& Test Engineer Task Lead
Led the telephony/call processing
testing team to perform end-to-end systems integration and test for IRIDIUM
satellite communication systems.
§ Reduced
test cycle time 30% under limited lab resource constraints by developing
efficient test methodologies, strategies, test plan, test design and test
cases.
§ Managed systems quality assurance and conflict resolutions by
coordinating with Systems Engineering and Development teams, and by supporting
site acceptance test.
§ Achieved highly stable
test environment to support 12 test engineers by developing automation test
tool suite and test scripts.
§ Pioneered
efficient test and evaluation management process with the adaptation and
customization of Integrated Test Management platform.
§ Managed contractors in
developing simulator platforms on time and within budget.
CARLIE NGUYEN PAGE
3
_________________________________________________________________________________________________
PREVIOUS EMPLOYMENT
CBIS
INTERNATIONAL, Fairfax, Virginia (1993-1995) ▪ Principal Software Systems Engineer
BOEING, Reston,
VA (1991-1993) ▪ Senior Software Engineer
CONTEL/GTE LABS,
Chantilly, VA (1989-1991) ▪ Senior Member of Technical Staff
MCI
TELECOMMUNICATIONS CORP., McLean, VA (1982-1989) ▪ Senior Network Engineer
BELL TELEPHONE
LABORATORIES, Piscataway, NJ (1979-1982)
▪ Member of Technical Staff
PROCESSES & METHODOLOGIES
Object
Oriented Analysis and Design (OOAD)
§ Unified
Model Language (UML), Rational Unified Process (RUP), Object Modeling
Techniques (OMT)
Information
Engineering
§ Enterprise
Information Architecture Engineering
§ Database
Development Process
Software/Systems/Architecture
Design Engineering
§ IBM
Rational Rhapsody toolset: UML, SysML, DOORS, SoDA, Requisite Pro
§ Department
of Defense Architecture Framework (DODAF)
§ Service
Oriented Architecture (SOA)
§ Software
Design Methodology
§ Capability
Maturity Model for Software/Systems (SW-CMM/CMM-I)
§ Human
Centered Design (HCD) / Human Factors
Design
§ N-tier
Web-based Application Architecture
C4ISR
COTS
Tools:
ERSI
ArcGIS - MITRE ISR Forensics Tools (ISRFT) - Northrop Grumman Moving
Intelligence Client (MOVINT Client) - SAIC Video Processing Capability (VPC)
tool suites - BAE Systems SOCET Geospatial Exploitation Products
Intelligence
Disciplines:
SIGINT (ELINT, COMINT), IMINT, GEOINT,
HUMINT
STANDARDS
§ Ground
Moving Target Indicator Format (GMTIF): NATO EX, STANAG 4607
§ SAR
Data Format: National Imagery Transmission Format (NITF)
§ Motion
Imagery Data Format: Moving Picture Expert Group (MPEG)
TECHNICAL SKILLS
Software
§ Software
CM tools: ClearCase, PVCS, CVS
§ Test
Automation Tools: SilkTest, QuickTest Pro
§ Test
Management Tools: Rational Clear Quest/Test Manager, Silk Central, HP Quality
Center
§ Network
Management: TMN, SNMP, CMIP, ASN.1; HP
OpenView, Cabletron SPECTRUM
§ Networking: TCP/IP, INTERNET, OSI
§ Programming
Languages: C, C++, PL/SQL, JAVA, Perl,
Shell (Korn and C)
§ Operating
Systems (OS): UNIX, Sun Solaris, MS Windows
Database
§ RDBMS: ORACLE, Sybase, Informix
§ Data
Storage Technology: Redundant Array of Independent Disks (RAID), Image Product
Library (IPL), WARP
Telecommunication
§ Wireless
Communication: 2G-3G - GSM, GPRS, UMTS,
TDMA, CDMA, iDEN; GPS
EDUCATION
Master
of Science,
Operations Research - University of Florida, Gainesville, FL
Bachelor
of Science,
Industrial and Systems Engineering - University of Florida, Gainesville, FL
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