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Joy
Magee
Telephone: (334)
354-9876 * mageejoy@yahoo.com
Professional Profile:
Extensive technical
expertise and experience providing network support, PC troubleshooting, solving
routine and complex hardware and software problems, and installing and
maintaining various computer applications.
Certifications
& Security Clearance:
CompTIA Security + 2011 Active Secret Clearance
Granted 2006
Technical
Expertise:
·
Able to install, configure, test, analyze,
re-image laptops and PC’s using remote assistance tools
·
Skilled at resolving malfunctions to reduce the
downtime and increase optimal computer performance
·
Develop plans to safeguard computer files against
accidental or unauthorized modification, destruction, or disclosure and to meet
emergency data processing needs.
·
Experience and knowledge with DEERS, Active
Directory, Directory Resource Administration (DRA), and BMC Remedy 7.1 and 7.6
·
Able to use business various applications: MS
Windows 95/98/2000, Excel, Outlook, Access, XP/Vista Pro operating systems
knowledge
·
Network administration and maintenance, operate
master consoles, monitor network performance, and maintain access control list,
security settings and policies deployed to routers and switches.
Administrative
& Leadership Experience:
·
General accounting, financial administration of
retail sales and service operations
·
Excellent verbal and written communication skills
with technical and non-technical persons
·
Train users and promote security awareness to
ensure system security and to improve server and network efficiency.
·
Working knowledge of current Department of Defense
(DoD) theory and practices used to perform in-depth analysis of management
reports
·
Perform risk assessments and execute tests of data
processing system to ensure functioning of data processing activities and
security measures.
·
Confer with users to discuss issues such as
computer data access needs, security violations, and programming changes.
Education:
·
Bachelor of Science in Health Care
Administration/Health Information Systems
University of Phoenix Graduate
in May 2012
·
Associate of Arts in Health Care Administration University of Phoenix Graduated,
2008
Work History
Position: System Analyst 11/2011 –
Present
CSC / 26 Network Operation Support/ 33NWS
Junior level Network
Operator of the Air Force Network Operations Center (AFNOC), 33 NWS, 26 Network
Operations Squadron providing global management and configuration of intrusion
detection, domain name systems, boundary protection and vulnerability
assessment operations as an integral component in the Air Force's Cyber Warfare
capability. Detachment 2 is one of the cornerstone organizations in developing
and implementing counter-measures in response to Cyber threats that will defending
the Air Force Network (AFNET) from both internal and external threats while
conforming to DISA Security Technical Implementation Guide (STIG).
·
Liaison between
the 33 NWS at Lackland AFB and 26 NOS when there is a failover over on the
mission until the AFCERT is 100% back up. Manage and configure security devices granting
and restricting network access to over 4 million authorized users and
processes.
·
Tasked to
operate both the classified (SIPR) and unclassified (NIPR) Air Force Wide Area
Networks and the Combat Information Transport System Air Force Enterprise
Gateway. Directly responsible for evaluating threats, reviewing counter-measure
options, recommending courses of action, and directing implementation of
designated counter-measures at an enterprise-level. Ensure the appropriate level of technical,
doctrinal, and operational skills to understand existing technical
capabilities, evaluate future technical capabilities, and accurately assess and
direct action in response to hostile threats.
·
Conducted
network security monitoring and intrusion detection analysis using the AF's
selected IDS/IPS tools and activities related to 33 NWS mission execution.
·
Identified the
immediate action needed for a given IP address using ArcSight, Wireshark, and
UNIX to maintain security of the network.
Position:
System Administrator 10/2010
– 10/2011
CACI Inc. /AFNETOPS, Enterprise Service Desk (ESD)
Serve as CSA and NCC under the leadership of the
690 Air Force Network Support Squadron providing end user requests in support
of information technology; perform loads and configure customer software,
create and manage network user accounts and shared folders; also configure and
connect client workstations to networks/services and shared devices at the
Enterprise level.
·
Employ expert skills in customer service and programming
knowledge to resolve issues surrounding installation, usage, and training on
software and/or hardware products for over 8 million users
·
Resolve, update, and provide guidelines and status
on tickets relating to production, products, hardware and software, Windows OS,
office automation applications, network management and server systems
management and update, maintain and
distribute standard network operating procedures to all network users
Position: Administrative Support Assistant 1 02/2007 – 09/2010
Alabama Department of Public Health
Responsible for the scanning and filing of Alabama
electronic vital records (marriages, divorces, deaths, and paternity
affidavits) according to established guidelines so that the accurate permanent
image is captured in order to issue certified copies. Ensure that all
certificates received are put in proper order. Label and date all certificates
in the order in which they are received. Validate completeness of information
on certificates. Administer quality control on certificates to ensure all
information is accurate before filing.
·
Ran monthly reports on all marriage, death and
divorce certificates to ensure that all certificates are accounted for and in
their proper place. Develop daily report showing missing indexes and images to
ensure all vital records have been scanned and accounted for.
·
Kept a suspense file showing certificates removed
from batches.
·
Dated and filed all certificates on a daily basis.
Report all certificates with missing or incorrect information to my immediate
supervisor for corrections. Respond to customers inquiries by telephone on
specific certificate orders and questions.
·
Transferred telephone calls pertaining to specific
questions or clarification to their specific area to the appropriate
department.
·
Used the AS-400 series to input certificates and
scan them into the statewide electronic system.
·
Disposed of all classified information that is no
longer needed accordingly.
Military Service: United
States Army (National Guard)
United States Army (731st CSSB,
Tallassee, AL)
07/2006 – Present
Position: Unit Supply Specialist
·
Supervised and performed certain tasks involving
the general upkeep and maintenance of all Army supplies and equipment.
·
Received,
inspected, stored, inventoried, load/unloaded, delivered, and turned in
supplies and equipment.
·
Maintained automated supply system for accounting
for supplies and equipment. Issue and receive small arms and weapons.
·
Secured and
controlled weapons and ammunition in security areas.
·
Scheduled and perform maintenance on weapons.
·
Performed inventory and financial management
procedures including ordering and receiving supplies.
·
Located and cataloged supplies.
·
Supervised inventory management.
·
Segregated and accounted for all medical supplies.
·
Kept records of incoming and outgoing stock and
inventory.
·
Responsible for the management and accountability
of all equipment assigned to the 731st and its subordinate units.
Janece Magee * 3326* mageejanece@yahoo.com/ janece.magee.ctr@us.af.mil
(334) 354-9388
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