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Maya Monteleone
SUMMARY OF QUALIFICATIONS
● IT enthusiast with over 7 years of experience
● Expert in Windows OS Deployment and Configuration Management
● Knows how to squeeze every penny from IT systems
● Highly capable in complex, heterogeneous environments
● Constantly on top of new and emerging technologies
TECHNICAL SKILLS
Systems: Microsoft Windows 7/XP, Microsoft Windows Server 2003/2008, Linux
(CentOS, RedHat, Ubuntu), Apple OSX, SunRay 4.x, Microsoft Hyper-V, VMWare ESXi
Configuration
Management: Microsoft SCCM, Microsoft WSUS, Puppet
Hardware: Servers, Switches, Routers, PCs, Tape Carousels, IP Phones
Networking: TCP/IP, LAN/WAN, VoIP (Asterisk, SIP), DNS
Applications:
LAMP Stack, IIS, Tomcat, Sharepoint (WSS and
MOSS), Microsoft Office Suite, OpenOffice,
LDAP
(OpenLDAP Authentication, Clustering)
Database:
MySQL (Querying, Optimization, Backup,
Replication)
Cloud: Amazon S3, Amazon EC2, Google Apps (Premier and Free versions)
PROFESSIONAL EXPERIENCE
Systems
Administrator 11/10-Present
Interpunkt
d.o.o Zagreb, Croatia
●
Support all technical aspects of contact center
operation for 100 telephone agents and 15 administrative personnel.
● Responsible for scaling infrastructure to meet 10% per month growth.
● Implemented MySQL replication and backup strategy.
● Support contact center reporting services via MySQL and dynamic Google
Spreadsheets.
● Migrated entire organization from Microsoft Office (Outlook/Word/Excel)
to Google Apps for Business.
● Implemented high-availability SunRay terminal server cluster with
capacity for 100 thinclients.
● Developed automated system for scanning and uploading documents to
Google Docs.
● Implemented monitoring and alerting using Hyperic HQ for 20 production
servers that included approximately 30 services.
● Manage high-volume Java dialer application hosted on Tomcat originating
approximately 10,000 dials per month.
Service Desk
Specialist 2/08-9/10
PopCap Games,
Inc. Seattle, WA
● Provided desktop support for 250 employees across 4 offices worldwide.
● Designed and implemented SCCM-based desktop imaging solution as a
replacement for Norton Ghost that automated many redundant, time consuming
tasks (domain/hostname configuration, application installations, user state migration).
The man-hours saved by this system are innumerable.
● Designed and implemented a centralized, automated application delivery
infrastructure using Microsoft SCCM.
● Created and executed plan for migrating 300 PCs from Windows XP to
Windows 7 across the entire company using SCCM OS Deployment and USMT with
Hardlinking.
● Handled software patching for 300 desktops and laptops using Microsoft
WSUS.
● Implemented configuration management for desktop infrastructure using
Microsoft SCCM.
● Played major role in 2 server room build-outs/moves dealing with
approximately 30 servers and 10 pieces of network hardware.
● Installed, configured and supported PoE phones for 200 people.
● Performed migration of 200 users from Cisco Unity 5 to Cisco Unified
Messaging 8.
Application
Support Specialist 3/06-2/08
Car Toys, Inc. Seattle,
WA
● Maintained 99% uptime for Oracle/Unix point of sale system.
● Created custom reporting for a wide range of business applications.
● Fielded approximately 50 3rd tier Help Desk requests per
month.
● Maintained backup and purging schedules.
● Monitored file systems, tables, print queues, and processing queues
across two separate point of sale systems to make sure they were both running
at peak efficiency.
Help Desk
Technician 5/05-3/06
Car Toys, Inc. Seattle,
WA
● Supported a user base of 48 Car Toys stores and 360 Wireless Advocates
Kiosks.
● Resolved over 1500 trouble tickets from 2005-2006.
● Key member in rollout of over 750 PCs.
User Account
Management Representative 8/04-4/05
Cingular
Wireless Seattle,
WA
● Fully managed user account data for 68,000 employees spanning a wide
range of Cingular applications.
● Prepared over 100,000 employee account records for pending
Sarbanes-Oxley audit.
● Performed training of numerous new hires to the User Account Management
Team.
Computer
Service Technician 7/03-6/04
Tongue Point
Job Corps Center Astoria,
OR
● Provided Help Desk support for 50 Office Technology students.
● Maintained Linux servers providing DNS, DHCP, print and file services.
● Participated in installation and configuration of licensed Certiport
testing center.
Information
Services Intern 1/04-3/04
Columbia
Memorial Hospital Astoria,
OR
● Provided secondary network and desktop support to 60 hospital employees.
● Installed switches and network cabling.
● Designed and implemented a distributed Intrusion Detection System.
● Managed rollouts of new printers, copiers, scanners, and desktop PCs.
CERTIFICATIONS
● CompTIA A+ Certified Professional
● CompTIA Network+ Certified Professional
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