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Sofia Wren
309 Havea Circle
Taylorsville,UT 84001
Email: sofia@gmail.com
Google # -801-987-9876
Sofia Wren
CORE
COMPETENCIES
·
8+
Years: Network Infrastructure Management (Hardware and Software)
·
7+
Years: Windows Domain Management ( 2000, 2003, 2008)
·
10+
Years: Case management system administration
·
9+
Years: Wire out network design and implementation
·
8+
Years: Terminal Services and Remote Desktop Management
Education
& Certifications
Certifications:
Education:
|
|
Operating
Systems
Slackware
9.1-10.1,
FreeBSD
4.7-6.1,
Solaris
7 -10,
SLED10
OpenSuse
10-11,
Redhat,
Sabayon
4.1,
Netware
6.5.,
CentOS
5.5,
ESX/ESXi,
Windows
95, 98, 2000, XP, 7
Windows
2000/2003/2008 Server
OSX
10.4, Mac OS 8,9,10.4- 10.6, OSX 10.5 Server
Ubuntu
10.04-10.10(desktop) Ubuntu Server X64
Applications
Hardware
Dell
C1100, Dell C2100, Dell C6100, HP DL380 G6,
F5
Switches, Cisco Switches, Foundry Switches
|
Professional
Experience
System Administrator (Contract) – SOS/Twitter, Nov.
2010 – Feb, 2011
l Racking/de-racking of HP and Dell
Servers
l Asset
Management and Inventory control for all inbound hardware
l Worked
Operations tickets in ticket queue.
l Troubleshot
OS related issues with Cent OS 5.x
l Provided
Emergency On Call Support every other weekend.
Sr.
Helpdesk Analyst (Contract) – TAC Worldwide/ EMC/Mozy, July 2009 – Oct,
2010
l Provide Helpdesk Support for all
Internal employees
l Setup and Maintained McAfee EPo 4.5
Antivirus Server
l Support
WinXP,Win Vista, Win 7, and Mac OSX 10.4 – 10.6, Ubuntu 9.04-10.1
l Managed WSUS server and setup a new
fileserver on the network
l Maintained Asset tracking database,
check in/out hardware as necessary.
l Administrated Webex Accounts for all
Mozy employees.
l Audit GPO’s for Organizational wide
network security Policy.
l Provided telephony and computer support
for 6 Mozy/EMC offices globally.
l Setup business processes and guidelines
for Helpdesk procedures.
Deployment Technician (Contract) –
Kforce/HP , Jan. 2009-March-2009
l Deployment of HP PC's for 3(2 in SLC,1
in Oakland) Morgan Stanley Offices.
l Migrated
User Profiles from Old PC's to New PC's
l Act
6/9 Database Administrator for all 3 offices.
Helpdesk
Analyst (Contract)
–
Ciber Technologies/ US Army , July 2008
– December 2008
l had an interim Secret Security
Clearance
l Provide
General Support for the 96th RRC
l Support Windows XP Sp2 on the US. Army
Domain
l Beta Testing AR Image 2.0 for the USAR
l Manage
all beta testers for the 96th RRC
SMT/Helpdesk (Contract)
– NetPolarity/Novell,
April 2008 - December 2008
l Provide support for general Helpdesk
issues.
l Provide Global wide Network
monitoring for Novell Servers
l Support
SLED/SLES/OpenSuse Operating Systems
l Provide Support for Groupwise,
Evolution, MS Outlook Email clients
l Provide
support for Blackberry’s, Limited Iphone support..
l Support
OpenOffice Suite and MS Office Suite, Star Office.
Field Technician (Contract) – Lexicon Staffing/CompuCom, Jan.2008– March 2008
l Replaced Laptop System Boards for HP
Clients.
l Replaced
Laptop Displays for HP clients.
l Troubleshot
HP and Dell Printers for HP and Dell Clients.
l Performed Server installs for CompuCom
Clients.
l Provided Customer Service to CompuCom
Clients.
IT/Helpdesk Administrator
(Contract) – SuhDutsing Technologies Inc/US Army.,
Oct. 2007– Nov.2007
l Supported 1400 Client machines on a
Windows based Network.
l Maintained Active Directory User
accounts.
l Remotely administrated and maintained
network clients using Dameware.
l Maintained Turn-in’s for hardware and
software for Govt. Employee’s.
l Provided phone based network support for West
Desert Clients ,(Ditto, Baker, Carr, Life Sciences)
UNIX
Administrator (Contract) – Networld/Mysyte.com.,
May 2007 – June 2007
l Supported 25 client machines.
l Integrated Customer Databases from
ArosNet into Networld.
l Brought all client machines and Servers
to be in Microsoft Licensing compliance.
l Maintained 350 MySQL Databases for
ArosNet/Networld Customers
l Worked on integrating Aros痴 Billing with Networld Billing.
Systems
Administrator (Contract) – ADP
Lemco inc c/o Apple One., March 2007 – May 2007
l Supported 30 client machines.
l Maintained 3 Windows Servers and 1
Squid box (Linux)
l Maintained a PBX based in house
telephone system.
l Maintained 26 MS SQL databases on site.
l Supported and maintained the company
Intranet.
IT/Helpdesk
Administrator (Contract) – APX
Alarm Inc., Nov. 2006 – March,2007
l Supported 250 Client machines on a
Windows based Network.
l Maintained and Created Users in Active
Directory.
l Maintained a Linux based SQUID Proxy
Server.
l Maintained hardware and software on 20
Windows 2003 Servers.
l Created an Intranet Portal for Internal
Employees with an integrated Ticketing system.
l Provided Support for Wireless Clients
as well as Verizon Devices.
UNIX Support Administrator– NTT/Verio, Inc., Aug 2005 – Oct. 2006
l Provided support for UNIX Platform Web
servers.
l Supported MySQL, PHP, Apache and the
entire Ports collection in FreeBSD.
l Provided Support for FreeBSD 4.1- 6.0,
and Solaris 7-10 WebServers.
l Also Supported UNIX/Linux Software
Applications, and Linux Platform Servers.
Voice/Data Specialist – MaxCom LLC , West Jordan, UT Oct.2004 – Aug. 2005
l Routed Cat3, Cat5,Cat5e, and Cat6 Voice
/ Data Network Cable.
l Setup IDF boxes and Wireless AP’s .
l Terminated Data and phone connections.
l Provided store survey’s for job bids on
store sites.
Server/Desktop
Support –
Waterford Institute Sandy, UT Sept.2004
– Oct.2004
l Provided support for over 450 desktop
clients.
l Setup RAID Arrays for a Database
server.
l Implemented Windows 2003 and Exchange
2003 infrastructure working together with Linux Servers and Novell Server
Platforms.
l Helped Create an Online User Manual for
the New Web Based IT Ticket System.
Principle/Lead
Technican –
Killerweb
Computers LLC,
Tooele, UT March 2004- Sept. 2004
Manilla
Telephone Interviewer – MSNIA/ Teleperformance USA, Salt Lake
City, UT Jan 2004 – May 2004
Technical
Support Engineer – MSNIA/ Teleperformance USA, Salt Lake
City, UT Feb. 2003 – Jan.2004
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