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System Administrator Resume Latest Design in Word Format Free Download

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Maya Hsieh
309 Anderson Street 3L, Hackensack, NJ 07001
Cell: (201) 280-1230
Email: maya@optonline.net          
 


                                   
WORK EXPERIENCES
PHD Virtual Technologies                                                                                                  | Morris Plains, New Jersey |                      Support Engineer                                                                                                                                 February 2010 ~ Present
§   Provide tier 2 and 3 support of our Red Hat based backup solution for ESX 3.5 and later and our Ubuntu based backup solution
       for ESX/ESXi and XenServer 5.5 and later. Perform detailed analysis of Linux logs to diagnosis customer issues on a daily basis
§   Assist customers to determine the cause of issues by examining PHD Virtual, VMWare, Xen, FTP and SAN log files, performing
       shared desktop sessions and conference calls with the customer and developers
§   Provide world class support to our global customer base experiencing production server outages
§   Configure VMware and Citrix test environments in order to assist in replicating customer problems
§   Assess the end user’s virtual infrastructure to identify any potential bottlenecks
 
FalconStor Software Inc.                                                                                               | Melville, New York |             QA Software Engineer                                                                                                            April 2007 ~ January 2010
§   Lead QA responsible for Alpha and Beta testing of new disaster recovery automation software (RecoverTrac)
§   Configured and managed VMware and Hyper-V Virtual environments for use associated with disaster recovery scenarios and backup
       applications
§   Worked closely with IT lab team in configuring storage and applications such as iSCSI, Fibre Channel equipments,  RAID
       and host-based software
§   Proficient in installing and configuring various Unix, Linux and Windows operating systems for host-based applications testing
§   Worked closely with developers to track down programming issues and made suggestions to help improve software functionalities
                             
Glen Rock Building Supply, Inc.                                                                                         | Fair Lawn, New Jersey |
System Administrator                                                                                                          March 2005 ~ March 2007
·          Responsible for installing new LAN network rack and maintaining network security
·          Monitored, troubleshoot, and repaired all mission critical systems to ensure smooth operations
·          Managed users and groups in company’s Domain via Active Directory
·          Maintained in-house systems including repairs, updates, and procurement of new equipment

ACS                                                                                                                                      | Little Falls, New Jersey |
Application Developer                                                                                                                              April 2002 ~ March 2005
·          Handled migration for 137 clients from legacy mainframe platforms onto Mellon’s front-end OPCS system
·          Analyzed and developed stored procedures using Rapid SQL based on client needs and specifications
·          Performed weekly production moves for all IVR related updates
·          Created and executed SQL queries for stored procedure updates
·          Provided system application training to new consultants and off-shore employees

PricewaterhouseCoopers                                                                                                       | Fort Lee, New Jersey |
Voice Response Implementation Analyst                                                                                  October 2000 ~ March 2002
·          Interacted with senior management to deliver IT solutions for business issues and initiatives relating to the Interactive
      Voice Response system
·          Served as primary client contact to identify and provide appropriate solutions when issues arise during production moves
·          Developed and executed detailed test plans to ensure system integrity
·          Provided systems training and overview for all new hires
                    
AT&T                                                                                                                                | Piscataway, New Jersey |
Implementation Analyst                                                                                                          July 1999 ~ September 2000
·          Assisted the engineers in setting up customer’s T1 lines
·          Responsible for customer disconnect requests
 
CERTIFICATIONS
§   VMware Certified Professional (VCP #42588)
§   Cisco Certified Network Associate #CSCO11567660, Exp. 04/01/2012

 

EDUCATION


Global Knowledge (Morristown, NJ)
VMware Infrastructure 3: Install and Configure V3.5

AvTech Institute of Technology (Fairfield, NJ)
Cisco Certified Network Associate [CCNA] Program

Rutgers College, The State University of New Jersey (New Brunswick, NJ)

Bachelor of Arts degree in Economics, May 1999


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