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System Administrator Resume Content in Word Format Free Download

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Victoria Mathews
309 Sunlake Blvd Apt 1212
Huntsville, AL 35001
(256) 468-9876
Victoria@hotmail.com

*Active Secret Clearance*

Objective:

            To obtain a challenging and creative Information Technology position with growth opportunities within a company whose commitment is to deliver quality products and service with integrity?
           
Career Objectives:

Oriented IT professional with nine years of customer service, IT experience, obtaining a high-level of comprehension and expertise in diverse areas of computer programming, cost modeling, estimation, system cost, average unit production cost customer service, and negotiation procedures. Experience in building relationships, articulating visions, planning and implementing goals and objectives. Effective communication skills with a proactive approach to identification and resolution of critical hardware, software and network issues for each customer.


Additional Skills:

Software: Windows 2000/XP/Vista/2007, Microsoft Office 2000/2003/2007, Norton & McAfee Antivirus, Backup/Recover Drives, Remote Desktop, PC Anywhere, Track-It, Adobe Acrobat, Project, Lotus Notes, Access, PowerPoint, Outlook, Siebel, Java, C++, Excel, Approve It Desktop, Pure Edge Viewer, Winsig, Cisco VPN Client, ActivIdentity, Active Directory, Microsoft Exchange, Blackberry Exchange (BES), BMC Remedy, Retina Network Scanner, SNMPc, GIFLAN, NIPRNET, SIPRNET, Reimaging computers. Hardware: Proficient with most personal computer-based hardware. Can build/debug/troubleshoot personal computers, install/remove components (drives, motherboards, software, hard drive, RAM, etc.)

Experience:

ITT Systems, Iraq                                                                                                     2011 – Present
System Administrator

  • Responsible for the administration, troubleshooting and maintenance of an Enterprise-class Army System.
  • Performs system backups, hardware/software installation and upgrades.
  • Troubleshoots server, user and network issues related to the Microsoft Windows network operating system environment, as well as server based applications.
  • Maintain Systems Availability and perform regular maintenance on equipments.
  • Maintaining virus/ security requirements by the US Air Force.
  • Provide user and Microsoft Exchange account maintenance.
  • Respond to security Incidents (SI) wherein classified information is wrongly placed on unclassified network. Identification, remediation, and reporting all information.
  • Well versed in using Retina Network Security Scanner in compliance with IAVA policies that identifies computer application software and operating system vulnerabilities on the Department of Defense SIPRNET and NIPRNET.
  • Well versed in using GIF LAN Guard for patch management for Microsoft operating systems and other applications on a daily basis.
  • Well versed in using Microsoft Exchange creating, modifying and transferring accounts on a daily basis.


Lockheed Martin, Madison, AL                                                                                    2008 - 2011
Technical Support Analyst II
                                                
  • Provide nationwide help desk support for the U.S. Army Corps of Engineers end users with a variety of PC related issues via telephone and email response.
  • Resolves PC software configuration problems via remote installs of software updates and/ or approved patches. Perform hardware and software diagnostics and coordinate repair with local onsite technicians if necessary.
  • Document user's problems through the use of Remedy online problem management system to include initiating, updating,  and resolving problem tickets
  • Resolve computer system problems, including coordination between users, product line specialists, and components of the Local Area Network support staff.

AT&T, Huntsville, AL                                                                                                      2007-2008
 Sales Specialist
                                                
  • Provides team support for answering agent questions and resolving escalated customer service calls.
  • Assist in the training of team members on system policy and procedure changes and enhancements.
  • Assist Team Lead in monitoring individual team members’ performance to identify the need for additional assistance or coaching.
  • Responsible for contracting products/services to selected customers in designated market areas via telephone. Act as a support person for Sales Solutions Consultants' efforts with no individual account ownership.
  • Responsible for inbound, outbound or a combination of inbound/outbound telesales activities and contract acquisitions for a sales team.


CompUSA, Huntsville, AL                                                                                              2003 - 2007
Business Sales Representative
§  Managed broad range of installation, upgrade, roll-out, and troubleshooting projects for Windows-based networks, with focus on computer/network systems.
§  Systems Upgrade – Improved stability and performance of system and network by upgrading Windows 98 to Windows XP Professional; saved all customer data on existing PCs, built new computers, migrating existing applications, and customizing configuration settings.
§  Application Implementation – Enhanced remote access through installation and configuration of VPN, Remote Desktop, and Remotely Anywhere PC Anywhere.
§  Provides team support for answering agent questions and resolving escalated customer service calls.
§  Assist in the training of team members on system policy and procedure changes and enhancements.
§  Assist Team Lead in monitoring individual team members’ performance to identify the need for additional assistance or coaching.
§  Provides technical support to users that purchase computers, hard drives, printers and software.
§  Achieved $150,854 sales increase against Forecast $60K for CompUSA Southeast
§  Ranked in the top 25 in Business sales for the Southeast Region 2005 (150 Representatives). Achieved 21.79% sales increase against Forecast of 45%.

Education:

Alabama A&M University, Huntsville, AL                                                                       2003-2008 Computer Science

Certifications:

2008 - MCP Microsoft Certified Professional (Supporting Users and Troubleshooting an XP OS)
2010 - CompTIA Security+
2011 - CompTIA A+ CE
2011 - CompTIA Network+ CE
2011 – CompTIA Project+
2011 – Cisco CCNA
2011 – ITIL v3 Foundation
2011 – MCITP Enterprise Desktop Administrator on Windows 7
2011 – MCITP Enterprise Administrator on Windows Server 2008
2011 – MCITP Server Administrator on Windows Server 2008
2011 – MCITP Virtualization Administrator on Windows 2008 R2
2011 – MCITP SharePoint Administrator 2010



Clearance: Active Secret Clearance


References Available Upon Request



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