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Joy Syed
309 Meanderwood Ln., Burtonsville, MD 20001, 301 592 9876
(Cell#)
Email: joysyed@yahoo.com , Active DOD, DHS, IRS MBI
& US Customs Secret Clearances.
EDUCATION:
Clarkson University, Potsdam, New York.
M.S. Computer
Engineering
B.S.
Mechanical Engineering
Summary Experience:
Ten years plus of professional experience
in System Testing, System Integration, Security Testing and Configuration
Management. Experience in Software quality assurance, Technical writing,
development of application software and work with the software development.
Computer & functional
Skills:
Languages:
Unix, SQL & SQL * PLUS,
L,
C, C++, VBscript, JAVA, Java SCRIPT, Visual basic, Perl, SAS, tsl and XML
EnvironmentS &
hw: WINDOWS XP, Vista and
Windows 7 Enterprise, Web Environments: Internet Explorer 8.0, Netscape 8.0 and
Firefox 3.0, Unix, Sun Solaris, Linux, Aix, HP-UX and Agile Development
environment.
Tools:
WinRunner, Load Runner, Quick Test Professional QTP, Test Director,
Quality Center, , Clear Case, Clear Quest, Developer 6.0; Forms & Reports
Part I & 2, Lotus Notes, MS SharePoint, MS-Office, RTM and Rational Robot.
Database:
Oracle 8I, 9I, 10g, Informix, DB2, Sybase, and Siebel
7.5
Professional Experience:
MITRE Corporation, McLean
Virginia, SOFTWARE TEST
ENGINEER, Dates of Employment: 2010 – 2011
Participated as a member of the Test and Evaluation Integrated Process
Team which was a committee to integrate and oversee the Development,
Independent Validation and Verification, User Acceptance, and Operational
Testing efforts and to mitigate risks and issues. Supported the User Acceptance
Test (UAT) effort by assisting in defining end-to-end scenarios and scripts,
developing test data and by being a proctor for the UAT execution. Participated
in the Test Data Working Group (TDWG), which managed the definition and
fulfillment of the test data requirements and assisted by documenting the
minutes for the TDWG weekly meetings. Provided peer reviews of the system test
cases and scripts and assisted in defining UAT governance.
Ciphent Inc. / Lockheed
Martin, Rockville, MD.
LEAD CONFIGURATION MANAGEMENT ANALYST, Dates of Employment: 2009 –2010
Performed Software Source Code Management activities in a highly
sensitive environment interfacing the Source Code provider, code analysts and
program managers. Duties are included overseeing the whole transaction of
Source Code deliveries to code analysts. Following CM related standard
operating procedures (SOPs) to perform product control, status accounting and
auditing. In addition, managing logical and physical security of the system by
keeping logs and tracking access lists. Received high regards from the client,
vendors involved and program managers.
Pragmatics Inc., McLean
Virginia, SOFTWARE TEST
ENGINEER, Dates of Employment: 2008 – 2009
Wrote test plan, test procedure and report
for roles and permissions (NECC) net enabled command and capability Increment 1
for DISA. Tested different packages of JOPES namely JPERMS, TMT, JET, WebJet,
RQT, WebRqt and ACOA applications when functionality enhancement builds and
patches were developed and installed. Updated, reviewed and verified test
documents and other user documents before they were delivered to DISA. Executed
test cases for JOPES applications after functionality update patches were
installed on them. Developed Test Cases for
System Integration, Regression Testing, Negative Testing and User Interface
Testing and developed and prepared testing data. Wrote all test cases in
Quality Center. Wrote and updated quality assurance processes and procedures.
Developed and executed system and integration tests to ensure software
quality for functional and non- functional requirements. Developed
regression test suite and created test data. Developed test plan, test
procedure and other test artifacts. Developed RTMs and delivered to the
clients. Worked with Mercury’s Quality Center Tool and maintained test case
repository.
Worked with the Security testing team and performed Application
Security testing and Penetration Testing for JOPES applications. Reviewed FISMA
and NIST Standards relating to Security Testing and wrote application security
testing and penetration testing test cases. Helped security testing team where
BackTrack 3 and BackTrack 4 tools were used to perform Penetration Testing.
Worked in Agile software development environment with JOPES/NECC
developers and system administrators for clarification, functionality questions
and defect resolution of server problems. Wrote and evaluated defects when the
applications did not meet the functional requirements and worked with the
technical writer to help develop user document that explains how the
application works. Supported efforts to have testing documentation to CMMI
level 4. Attended meetings with the development team when the build schedules
were discussed. Evaluated GSPR/TIPRs that were assigned to me and updated
information in the defect MKS tool. Informed management about the testing status/results
on a daily basis. Improved TIPR testing process that resulted better product
and yearly cost savings to the Government of about 30 percent.
CGI Federal, baltimore, md,
SOFTWARE TEST ENGINEER,
Dates of Employment: 2008 - 2008
Center of medicaid and
medicare SERvices (CMS)
Wrote Test Plans to test different releases for Premium Withholding
System (PWS) and these documents were peer reviewed before they were delivered
to the client CMS. Wrote detailed test procedures to test enhancements of the
PWS system and they were peer reviewed to meet CMMI level 2. Presented the
testing documents to the client during review meetings. Participated with the
Developers in code review and code was written in SAS, C, HTML, Java, TSL
And Visual Basic languages. Worked with DOORS, ClearCase and ClearQuest
tools. Tested HRMS Application and worked
with the developers to resolve the issues.
Worked in the Performance Testing team and developed Load Test Scenario on the
Load Runner, developed test scripts and executed them for medicaid applications. Scripts
were generated and the load test was run on an incremental user scenario until
the application broke. Performed automated regression test using
Mercury’s Quick Test Professional tool QTP for medicaid applications after functionality update
patches were installed on them.
Executed and managed test execution and wrote defects in Mercury
Quality Center tool. Worked with the developers to get the defects resolution.
Attended project status meetings within CSC & CGI and with the CMS to
manage the testing effort and reviewed the project schedules. Supported the
efforts to have testing documentation CMMI level 3 to help the project level 3
certification. Trained new testers to become familiar with the project and
answer their questions. . Improved defects testing process that resulted less
production defects and annual cost savings of about 22 percent to MEDICAID.
Computer sciences corporation,
Chantilly, VA, Lead SOFTWARE TEST ENGINEER, Dates of
Employment: 2007 – 2008
Wrote Test Plans and the detailed test procedures including positive
and negative test cases to test U.K Visa Application.
Scheduled, planned & performed testing of U.K Visa Application for
multiple languages web pages. Tested numerous Web Pages to verify its
functionality and for 508 compliance. Scheduled, managed & performed call
center testing of U.K Visa for multiple call centers within U.S. and worldwide
locations to verify that they are ready for Visa applicants. Interfaced with
the Developers that were located in the U.K. and attended weekly calls for test
planning, defects and issue resolution. Conducted calls to test IVR systems
which are being deployed at the call centers at multiple locations globally.
Infinite computer solutions,
Rockville, MD, SOFTWARE
TEST ENGINEER, U.S. Customs and Border
Protection, Dates of Employment: 2006 – 2006
Worked for ACE Automated Commercial Environment Project, Tested different
Strings for Trucks M1 Release (String is a specified Test Environment that has
a user or administration functionalities). A number of
Functions/Functionalities are kept in a certain string. Different users have
different permissions levels for these strings. Wrote PTRs when defects were
encountered during string testing. Tested procedures System Regression SR GP_07
and ENF_000 extensively for Trip processing and the Accounts Management
Functions of these strings.
Wrote ESAR (Entry Summary Account & Revenue) Release A1 Test Cases
for Base Release using Test Director 8.0 and reviewed them in Team Peer Reviews
for Flow/Content/Technical Integrity and Accuracy and incorporated comments
during review.
Obtained Level 1 CBP Security Clearance in May 2006.
Kforce / northrop grumman, Baltimore, MD, Center of medicaid and
medicare SERvices (CMS), Dates
of Employment: 2005 – 2006
Helped develop test strategy for the Retiree Drug Subsidy (RDS) Web
Application, this system has been developed for the Center for Medicaid and
Medicare Services and will provide Part D Drug Subsidy to the Beneficiaries.
Tested numerous Web Pages for RDS to verify its functionality and for
508 compliance. Tested Account Manager, Authorized Rep, Actuary & Designee
and Plan Sponsor Registration, Retiree List Submission, Appeal Application
& Extension modules and Accessibility, Site Map & Exit Warning pages.
Tested RDS Secure and the Program Website in Dev. and Production environments.
Worked with Pega, CRM module (workflow manager) to verify the process
done by the RDS front end and verified application, Plan Sponsor and the
workbasket. Provided RDS Training to new testers in the team and to outreach
group members. Worked with the prime contractor and the CMS employees to
perform Unit, Integration, Regression and Stress Testing for RDS Application.
Used DBVisualizer Query Tool and written detailed test procedures and the Users
guide.
Unisys Corporation, Tysons CORNER, VA, SOFTWARE Test Engineer, Dates of Employment: 2003 –
2004
Helped development of test strategy plan for Eagle One system, a Siebel
CRM application for the United States Postal Service. Reviewed functional test
plan and suggested changes. Tested functionalities of Facilities, Rates,
Service, Calendar, Change of Address and Inquiry modules. Installed test
environment by following the installation procedure in Siebel server
installation guide version 7.5 Microsoft windows. Reviewed the development of
web based defect tracking system and provided inputs for example what fields of
the system need to be changed or enhanced.
Executed unit test and the functional test scripts for Siebel
application and recorded the defects. Worked with the developers and the
business analyst to resolve the unit and the functional test defects. Tested
corrective actions (application defects) and updated their status on the defect
tracking system. Informed to the management periodically regarding the status
of the test plan, test scripts and their execution schedule and status.
Attended LoadRunner training for Performance Testing with the tool
developer Mercury Interactive Company. Helped development of stress test
scenarios and the stress test plan, and worked with the Convergys team to develop
(COOP) continuity of operations test plan for this application. Conducted calls
to test IVR systems which are being deployed at the call centers at multiple
locations.
Freddie Mac, Tysons CORNER,
VA, Software Test
Engineer, Mortgage Application (Loan Prospector Testing), Dates of Employment:
2002 – 2003
Worked on Credit Preview requirements and the development of Test
Cases. Tested hotline production defects during user acceptance testing (UAT).
Performing regression testing, regression suite testing and implementation
testing. This testing has been performed to verify that hotline production
defects/issues are fixed in the new build.
Worked for the hedging group and tested hedging applications. Tested
hedging applications associated with stocks, foreign exchange to minimize the
risk.
Tested the Credit Decisioning System called Capstone; several Mortgage
companies in the U.S. use this system to do Credit Decisioning. This is a
Win2000 based system with backend oracle DB and Unix Servers. Tested Capstone
applications; Created Test Data with a homegrown tool called TDC. Verified the
integrity of the Data Model updates. Tested the downstream requirements to test
the functionality of Capstone. Performed regression testing to verify that the
functionality of the application is intact after the functionality upgrades.
Sapphire technologies /
COMMERCEONE, COLUMBIA, MD, software Test Engineer, Ecommerce Applications, Dates of
Employment: 2001 – 2002
Performed web-based application testing via GUI and Batch application
testing through XML Tested different versions of the web based Ecommerce
application that consisted of demand and supply side applications. Used
Rational Clear Quest to log, update & resolve the defects and worked with
the performance testing engineers in the group. Developed XML messages and the
scripts for the demand and supply side applications. Reviewed Java Code and ran
on Java Compiler to figure out error messages on application. Wrote use cases
and the test cases, detailed them in Test Director 6.2, and executed them. Kept
the test execution history of each build on test director and generated
reports.
Worked with the Performance Engineers and developed Load Test Scenario
on the Load Runner, developed test scripts and executed them for eleven
business cycles for an Ecommerce application. Scripts were generated and the
load test was run on an incremental user scenario until the system broke. Each
business cycle has created item, link item, publish item, create user,
authorize them etc. to see the system's performance on the web server, database
server and application server. We have particularly focused on response time,
CPU usage, disk utilization and memory usage and looked where the bottlenecks
were. We have checked where the performance delays occurred, network or client
delays, CPU performance, I/O delays and database locking.
Tested Supply Chain management
Applications. Performed Windows NT based testing with new builds coming every
week. A part of testing was UNIX based like running setup scripts, which
creates the directory structure. Backend was oracle. Wrote a lot of procedures
like users guide, installation procedure.
Tested Demand Planning application builds
in Windows NT and UNIX environments for a supply chain management company.
Executed tests for the daily release of Demand Planning application. Worked on
Oracle 8 environment to set up Sid, data source, ODBC, server and
configured the database. Worked with the developers and participated in
Regression Testing using Winrunner. Developed Queries using Access Database and
wrote Shell Scripts to automate the testing. Installed different builds of
application on Windows NT machines and performed configuration.
COURSES from January 2002 to Now:
Computer Architecture, Operating Systems,
Unix Programming, Data Communication, DCE Distributed Computing Environments,
TCP/IP, Course on Object Oriented Analysis & Design, Sybase, Oracle
Database, SQL, PL/SQL, Software Quality Control, Test Director, Quality Center, VBscript, asp, PERL, Java script and
LoadRunner.
PERSONAL:
U.S. Citizen and have Active DOD, DHS, IRS
MBI & US Custom’s Secret clearance. Reliable, motivated, flexible to
employer’s needs.
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