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Simple Program Manager Resume Format in Word Free Download

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309 Marietta Place, NW
Washington DC 20001
                                                                  202.744.9876                                 
maya.kanaby@gmail.com

Professional skills:

Project Management, Risk Management, LAN/WAN Engineering, Software Development LifeCycle, Problem Solving, Training Development/Delivery, Detail Orientation, Knowledge Management, Business Intelligence

Education:
Eastern Michigan University Bachelor of Science, Urban Planning
Active Secret Clearance from the United States government.
Currently active Project Management Professional (PMP) Certification: 1335067

Professional Summary:
Program Manager
NetStar-1 October 2009 – present
Washington DC
  • Facilitate portfolio level meetings to address the health status of the DHS//ICE/OCIO/SDD Enforcement Removal Operations (ERO) portfolio of IT applications and projects.
  • Participate in the planning and processes for integrating DROM IT modernization solutions with Program Management Office, and Federal Enterprise Architecture (FEA).
  • Meet with ERO Stakeholders and end users to determine, gather and document requirements, communicate with customers throughout the systems development life cycle to manage customer expectations, resolve issues, and provide project status.
  • Develop project plans, track project execution, manage changes, develop and execute implementation plans.
  • Participate in development and deployment of risk management program to track the project and portfolio level actions, risks, and issues.
  • Coordinate with other internal departments to address System Lifecycle Management (SLM) stages, reviews and required artifacts, Technical Architecture to address the related technical architecture design decisions and incorporate feedback regarding proposed solutions, and System Engineering/Application Hosting to address the status of preparing infrastructure to deploy IT services.
SIRUIS | XM Radio June 2007- January 2010
Washington DC
  • Software Development Lifecycle (SDLC): Manage the complete lifecycle of enterprise wide, minor, off cycle, and emergency releases from requirements phase through install and maintenance.
  • Enterprise deployment of custom and COTS S/W: Teradata warehouse development/deployment, data migration, Business Objects 11 upgrade, Brio v.8.3, ODS to facilitate more accurate subscriber and financial reporting.
  • Manage cross functional and off-shore development teams to deliver enterprise software upgrades for operational improvement.
  • Sarbanes-Oxley compliance: Created and implemented corporate policies and procedures ensuring compliance with federal regulations.
  • Release manager: Support scheduled and ad hoc software releases across multiple Business Intelligence reporting platforms.
Accomplishments: consistently coordinated and launched as many as 12 software releases per week for the duration of my tenure. Was recognized for meeting schedule and cost goals for enterprise application deployments and data ware house upgrade.

Project Manager
FUTRON March 2004- April 2007
Bethesda, MD
·         Software Development Lifecycle (SDLC): Managed development and delivery of web-based and stand alone software tools, worked with programmers and customers to develop requirements, maintain master schedule for deliverables, and maintain cost/technical/schedule parameters to meet fiscal and deliverable requirements.
·         Continuous Risk Management; Content developer, executor and trainer/facilitator for NASA employees on risk management, resource optimization and mission success.
·         Business Development: Successfully prospected, proposed and contracted work while redeveloping the overall business development program in-house.
Accomplishments: Successfully delivered multiple software development efforts for federal and private deployment, on time and within budget; generated $3 million in new business through optimizing and executing a state-of-the-art business development program.

Senior Network Engineer-project manager

US LEC- Feb. 2002-March 2004

Charlotte, NC
·         Second tier trouble support for connectivity and email/DNS troubles for Network Operations Center. Primarily worked with enterprise customers to resolve LAN/WAN integration and service impairment issues.
·         Established/managed call center data services helpdesk for new data customers.
·         Constructed logical ports and links in CBX 500 Frame Relay data switch, built and manipulated PVCs, screened, trained and hired new personnel.
·         Applications: Naviscore, Crystal Reports, Netcool, TBS, Remedy, Visio, Hp Openview.
CPE: Juniper, Cisco, Adtran, Nortel, Avaya, Sendmail, MSExchange, Linux.
Accomplishments: Developed and managed a call center data services help desk; recruited, hired and trained analysts. Acted as point of contact for escalation of trouble tickets, developed and implemented system wide network monitoring program.

Solutions Architect

Qwest - March 2001-Nov 2001

Herndon, VA
·         Pre-sales support: Provided technical support, developed and delivered training for Channel Sales Managers and partners.
·         Dedicated web hosting configurations: Developed pricing and technical schema for enterprise and partner customers.
·         LAN/WAN integration: SONet, SDH, DWDM, Dark Fiber, Integrated Access, VoIP, ATM, Frame Relay, shared and dedicated web hosting.
·         Competitive analysis of industry baseline services and rates for partners, fulfilled RFP requests.
Accomplishments: Provided enterprise solutions for wholesale customers seeking time slots on SONet backbone, lit dark fiber, achieved CCNA and CCDA certifications.

Senior Product Trainer

Teligent - 1999-2002

Fairfax, VA
·         Data Sales Trainer for sales and solutions engineers on DSL, dedicated Internet access, Frame Relay, ATM, VPN, T-1, PRI, IP and other protocols as they relate to the OSI stack, router configuration, DNS, and CIDR.
·         Engineered local and data services for sales staff.
·         Completed site surveys, interfaced with customers and vendors, verified equipment compatibility.
·         Proposals and presentations for executive level decision makers encompassing local voice service with line features, dedicated long distance, dedicated Internet access, DSL, ISDN PRI, and VPN.
Accomplishments: Successfully trained sales engineers and sales staff on the sale, engineering, and deployment of internet services; redeveloped and executed data product training and achieved certification in adult learning theory.

Carrier Services Account Manager II

Frontier Communications - 1995-1999

Bingham Farms, MI
·         Project managed installation of telecommunication business solutions. (Centrex, Dedicated long distance, Meridian-Legend PBX, Octel voice mail)
·         Dial support for quick response, resolved billing issues and troubleshot residual concerns from billing migration.
·         On going training and support to account base, participated in proactive customer presentation for account review, and engaged in professional growth activity regularly.
Accomplishments: Grew revenue 12.5% from a previously shrinking wholesale account base, installed multiple data services for wholesale and end user customers and achieved maximum revenue bonuses 6 consecutive quarters.


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