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PROFILE

A Dynamic and Proactive Project Manager and Leader with 12 years of professional experience and a track record of consistently improving profit margins on projects by up to 12%, completing projects at up to 7% under budget, delivering 90% of projects on time and decreasing staff attrition rates by up to 30%. I have leveraged client facing skills, communication skills, knowledge and abilities to lead, coach, mentor, and influence both local and international cross functional teams to deliver complex software systems (SAP, Oracle, PeopleSoft) to the satisfaction of clients in both the public and private sectors.

SUMMARY OF EXPERTISE

·         Coaching & Mentoring	·         Earned Value Management	·         Service Level Management
·         Leadership & Influence	·         IT Service/Goods Procurement	·         Scheduling & Control
·         Requirements Gathering	·         RFP, PO, RFQ, RFI Creation	·         Stakeholder Management
·         Value Engineering/Analysis	·         Change Management & Control	·         Release & Deployment Mgt.
·         Proposal Development	·         Service Delivery Management	·         Contracting & Negotiation

EMPLOYMENT HISTORY

Sr. Technical Project Analyst – March 2010 – Present

Wellpoint, Inc. (Anthem Blue Cross Blue Shield) – Chicago, IL (Healthcare/Insurance Sector)

Accountable key resource providing advanced project management for enterprise software applications implementation projects; working with staff to ensure operational needs are met within established guidelines; coordinating multiple functions, project management activities, and overseeing major process improvement efforts; reviewing work of other team members to determine appropriateness and/or accuracy of results; leading resource planning to meet targeted deadlines; and training staff on department protocol and procedures.

·         Maintained 100% success rate for passage of Governance Life Cycle quality gates for $110M project portfolio including Health Care Reform projects, Claims & Payment Systems, and Member Portals.

Sr. Project Manager – Oct 2003 – Present

Glocoms, Inc. Chicago – USA (Information Technology & Management Consulting firm)

Lead and direct complex multi-sector project implementations from inception to closeout, involving cross functional departments and multidisciplinary teams. Develop and implement project management plans including master schedules and budgets, change management, release & deployment management plans.  Developing project teams and enhancing operational efficiency for public and private sector clients. Sample projects and accomplishments include the following:

·         Government Financial Management Information System (2008-2009) – Lead and direct a project team of 11 consultants. Leveraged ITIL framework for change and release management to complete the project on time and $260K under budget. Client: World Bank (WB); Budget: $8M

·         Procurement Management Information System (2008-2009) – Project Manager and Change manager responsible for the design, specification, procurement and implementation management of the PMIS for COMESA (17 African Countries). Software: Drupal, Oracle 10g, Linux, Apache. Budget: $7M.

·         Integrated Financial Management Information System (2008) – Implemented ITIL framework for Change and Release Management during project implementation and transition. Software: Oracle Financials, HP Open View. Client: World Bank; Budget: $5M

·         Proactive Trade Information System (2007) - Project manager for deployment and testing SAP-based system. Utilized Agile methodology; responsible for change & release management, schedule and cost control. Optimized change management process during deployment. Budget: $1.5M

·         Budget Preparation and Information Systems (2007) – Designed infrastructure, Specified hardware and software. Developed procurement documents to source and acquire HW/SW and implementation services at 8% under budget. Client: World Bank; Budget: $4M

·         LAN/WAN design & implementation for Government of Rwanda (2008-2010). Implemented ITIL framework for Configuration, Asset and Change Management using BMC Remedy tools to adequately record and track all network assets, configuration, versions and releases. Reduced service desk calls by 35%.  Client: World Bank; Budget $7M

·         Data Dictionary Development for Chicago Department of Public Health (2005) – Implementation Manager and Data Architect for the design and implementation of the Master Data dictionary for CDPH. Lead a team of 3 IT experts. Client: City of Chicago. Completed ahead of schedule

Assistant Project Manager – Feb 2003 – Sep 2003

Rainmaker Associates, Columbia, MD – USA (Engineering & Construction Management)

Provided technical assistance and support to Sr. Project Managers including: Establish and maintain internal project tracking systems; Develop and distribute RFP, RFI, RFQ to vendors; Analyze and evaluate vendor bids and quotes; impact analysis of change requests on schedule and budget; contract negotiations and award

·         Effectively process and manage 100% of payment requisitions on time;

Engineering Technician – August 2002 – February 2003

ECS Limited, Chantilly, VA – USA (Engineering & Construction Management)

Field Inspection and testing of soil, asphalt, steel, rebar and concrete for construction; Performed proctor, liquid limit, plastic limit (PI), sand equivalent, gradation, and soil classification tests; prepared reports with detailed test results and presented to geotechnical engineer (PE).

·         Submitted 100% of complete and accurate reports on time.

Oracle DBA/GIS Analyst – August 2000 – August 2001

Environment Canada, Toronto, ON – Canada (Environmental Management)

Utilized GIS (AutoCAD, Arc GIS, CARIS) to provide geologic assessments in various settings related to aquifer protection and recharge enhancement; Designed and created oracle databases as well as perform database maintenance and administration tasks including: capacity & availability management, backup & recovery.

·         Maintained 100% database uptime.

EDUCATION & CERTIFICATIONS

ü  B.Sc. Earth Sci & Geographic Information Systems - Dalhousie University, Halifax, Canada. (2001)

ü  Certificate in Project Leadership – Cornell University, New York, USA (2011)

ü  Certified Project Management Professional (PMP) – PMI, USA

ü  Certified in ITIL Foundation v3 – Exin, USA

INFORMATION TECHNOLOGY TOOLS

ü  ERP/Collaboration – Oracle, SAP, PeopleSoft, SharePoint, Rational Requisite Pro

ü  Project Management – MS Project, Primavera, Planview, Clarity

ü  Operating Systems – Linux, Windows, Unix, Mac OS

ü  Databases – Oracle, SQL Server

ü  Frameworks/Methodologies – ITIL, CMMi, CoBiT, PMI, RUP, SDLC, Agile, Scrum, Six Sigma, Prince2

ü  Healthcare / Claims Management – Facets, WGS, Star, HIPAA, ICD-10

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