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Teresa Hoffmann
                           309 E Easter Pl Centennial, CO  80001                     720 252-1230           teresa@q.com
   EXPERIENCE
04/2011 – 01/2012           Champions, a division of Knowledge Universe                Littleton, CO
Senior Program Manager
Managed projects and programs focusing on implementation of new education products and services, corporate improvement initiatives, and establishment of processes and tools to formalize project and process management throughout the organization.  Mentor and coach the organization on project management practices.  Manage communication with corporate leadership team, serve as central clearinghouse and editor for organization-wide communications, and facilitate problem-solving and decision-making with various constituencies
01/2006 – 03/2011                                University of Colorado Hospital                Aurora, CO
Senior Project Manager
Project managed the installation of the electronic medical record system for outpatient clinics and services.   Team included two Project Managers, ten I.S. employees supporting the hardware and applications, and ten implementation technicians.
Managed communication with accountable executives, led the planning for implementations, managed the relationship with the vendor, directed the work of the team, developed and managed budgets and headcount
Served as an officer for the product (Touchworks) users group (non-profit corporation) - elected for three consecutive terms                                                                                           
Managed four professional educators (trainers) who designed, developed and led all training for the Ambulatory Services organization, including technical training, employee orientation, and soft skill / interpersonal skill education
11/2005 – 07/2006                                             Independent Contractor                Denver, CO
Consultant – Course development
Program Manager for textbook publisher (Wiley) in their development and deployment of customized courses for a variety of colleges and universities. 
Project managed the requirements assessments, supervised the subject matter experts, edited content and format, performed quality measurements and authored various examinations and exercises as well as grading rubrics
03/2005 – 11/2005                                                    Westwood Colleges                Denver, CO
Curriculum Manager
Developed and maintained curriculum for Associate and Bachelor level programs delivered to students in six states and online around the world
Designed and developed a curriculum management process for the organization in order to meet accreditation requirements of Higher Learning Commission (HLC formerly NCA)
Brought solid business practices, quality process management, and project management principles and practices to an academic environment to increase efficiency, effectiveness and growth
10/1999–05/2004                                                  Qwest, Local Network                Littleton, CO
Program Manager
Program managed over 70 projects each year, supervising 15 professional project managers. Directed the successful deployment of projects expending $750,000,000 to $1 billion each year. Performed full scope of program management accountabilities and authorities. Team was rated among the best performers in the division for four years running; received corporate awards and recognitions
Teresa Hoffmann
Page 2
06/1997–10/1999                                    U S WEST, Information Technologies                       Denver, CO
Training Manager – Program Management
Managed a graduate, University accredited educational curriculum in the area of formal, Project and Program Management and Leadership Development. Consulted and advised the corporation on the development, supervision and evaluation of project and program managers. Assessed learning needs, managed the life-cycle of educational products and administered training delivery vendors (including the University of Denver) from RFx to contract compliance
06/1996–06/1997                                    U S WEST, Consumer Markets                Denver, CO
Communications Manager
Managed all communications for the Executive VP of Retail Markets and the Retail Market Program Office, including project status, interface with leadership, meeting facilitation, bill inserts for external customers, and formal communication with employees. Designed, developed and maintained an internal web site. Introduced quality processes (from PDCA to Six Sigma) resulting in more effective and timely communications. Facilitated meetings and formal decision-making sessions for senior leadership meetings. Scripted and directed short educational & promotional films for leadership delivery to employees
06/1995–06/1996                                      U S WEST, Learning Systems                                Lakewood, CO
Curriculum Manager
Supervised and directed 15 professional educators. Led a team responsible for effective course development, training delivery, and vendor management. Managed the lifecycle of four management curriculums: Leadership, Program/Project Management, Quality Process Management and Diversity. Received two individual awards for exceptional accomplishments and one of the programs my team developed was recognized with an HLC award for program excellence
10/1992–06/1995                  U S WEST, Operator Information Services                                Denver, CO
Project Manager
Managed the change-out of multiple call center’s three live computer systems (in use 24x7x365), 6.5 million listing databases, with 1,000+ agent positions in five cities serving 8 states.  Accomplished in record time with less than .005% out of service time.  Received award for exceptional accomplishment, and awarded President’s Club
10/1984–10/1992                 U S WEST, Operator/ Information Services                                Denver, CO
Manager, Force/ Facilities / Database/Systems
Managed the Force Managers and Facilities/DB/Systems Managers for all call centers for Colorado, Wyoming, New Mexico, Utah, Idaho, and Montana. 

EDUCATION
1994                                                                   University of Denver                              Denver, CO
Masters of Technical Program Management
Graduated with honors (3.8 GPA)

1992                                                  Regis University                                     Denver, CO
BA Organizational Communication
Graduated summa cum laude (4.0 GPA)


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