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Senior Program Manager Resume Format in Word Free Download

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DANNA MATTS

309 170th Ave SE  ▪   Bellevue, WA  98001
(425) 614-7896  ▪  danna@gmail.com  ▪    

 

PROFILE

20 years of diverse technology experience in consulting & services, program management, engineering, sales, product management, and operations. Leadership and management capabilities that stay focused on the overall business plan, think strategically and deliver results. Possess communication and interpersonal skills that foster strong relationships both with customers and across an organization. Have a deep understanding of technology, trends, and value propositions. A personable yet accountable professional who responds well to challenges, thrives in positions of responsibility, and who prefers challenging assignments in fast paced environments.
  

KEY SKILLS

Ø  Diverse market knowledge in embedded, mobile, cable, medical, ITE, and consumer electronics
Ø  Areas of expertise include go-to-market product launching, managing people, creating specifications/proposals, account management, contract negotiation, delivery
Ø  Proven skills in leadership, strategy, and tactical implementation. Additional strengths include strong business insight, being customer focused, team building, organized, collaborative, driven, results-oriented, creative, and dynamic
  

EDUCATION & CERTIFICATIONS

Master of Business Administration, weekend program                                       Completion 2009
University of British Columbia, Vancouver, BC                                                          

Bachelor of Science Degree in Electrical Engineering, Minor in Philosophy         Completion 1991
Iowa State University, Ames, IA                                                                                

Certifications: Project Management Professional (PMP), Professional Engineer (PE), ASQ Internal Auditor, and Six Sigma Green Belt
  

CAREER HISTORY & ACCOMPLISHMENTS


Business Development Manager/Senior Program Manager, Bellevue, WA            2008 to present
BSQUARE Corporation, Embedded and Mobile Services, Products, & Licensing Company

Ø  As a Business Development Manager:
o  Drive existing channel vendor relationships with Adobe, McAfee, etc., while actively expanding product portfolio with strategic third-party vendors/partners by identifying, qualifying, initiating, negotiating, signing, and launching partnerships. Also the Future Electronic Alliance Manager regarding MS licensing and professional services.
o  Act as Product Manager and subject matter expert for third-party products; requires working with customers and sales to develop/close deals, including: attachment, pricing and terms, engaging with engineering to deliver services, and interacting with marketing on messaging, collateral, and demand generating campaigns.
o  Maintain a licensing quota through the sales channel and have overseen a 27% increase in yearly revenue to ~$4+M while growing margin to nearly 50%.
Ø  As a Senior Program Manager:
o  Simultaneously oversaw multiple projects (Android, MSAuto, CE/Compact, Flash, Webkit, Linux, etc.) from inception to closure while maintaining high levels of customer satisfaction for companies ranging from start-ups to Fortune 50, including Coca-Cola, Microsoft, T-Mobile, Continental, and Ford.
o  Managed multi-million dollar projects (from Platform to UI) with global engineering/test teams to 40+ people and under consistently tight schedule expectations. Depending on project type, used either agile management with scrum or waterfall methodology.
o  Responsibilities ranged from pre-sales, quote/contract development, project deliveries, staff management, status, cost containment, and risk mitigation.

Director of Quality, Test, and Reliability, Bellingham, WA                                          2004 to 2008
Alpha Technologies, Inc. and GB Enterprises, Power Supply, Modem, and Solar Inverter OEM

Ø  Reported to GM/President and part of senior executive team for the $200M/year company.
Ø  Led four teams (19 staff) located at two domestic locations and in China with responsibilities including: corporate processes/metrics and ISO 9000 registration, improvement initiatives, and manufacturing/regulatory/engineering qualification testing.
Ø  Established new best practices in: production/corporate reporting, customer surveys, and supplier qualification which together resulted in 15% improvement in customer satisfaction.
Ø  By using Six Sigma techniques lowered out-of-box failures by 20+% and via process streamlining resulted in a 10+% documentation reduction. As point contact for all customer complaints and determining the root cause, resulting corrective action implementations resulted in a 20+% reduction in customer complaints. Managed and improved supplier quality at domestic suppliers and Chinese contract manufacturers while lowering inspection costs by 18%.
Ø  Started external third-party ISO17025 test laboratory; developed processes, marketing strategy (pricing, web, advertisement, and collateral), and developed customer base.

Senior Test Engineer/Product Manager, Redmond, WA                                          2000 to 2004
Terabeam Corporation, Telecommunication Equipment OEM and Service Provider

Ø  For this well-financed ($600M+) start-up of free-space optical and point-to-point transceivers performed various tasks, including VC interaction by presenting status and offering proposals.
Ø  As Senior Test Engineer was responsible for product testing and regulatory approval. Beat test/regulatory deadlines for deployment in over 10 countries.
Ø  As Product Manager for a power supply platform was responsible for all phases of product life-cycle - concept, design, production, and support. Wrote business plans, developed requirements, set price points, oversaw coordination between marketing, engineering, purchasing, and operations and maintained development/product life-cycle schedules.
Ø  Member of cross-organizational team which created corporate structures, policies, specifications, and processes where none previously existed.

Local Engineering & Office Manager, Seattle, WA; Vancouver, BC                                      1995 to 2000
Project Engineer, Santa Clara, CA; Northbrook, IL                                                     1991 to 1995
Underwriters Laboratories (UL), Inc., a Third-Party Testing/Certification Services Corporation

Ø  Managed Seattle office and all staff to support/expand area business and as a point contact for regional government officials. Through various business development activities, increased revenue by 40% over two years while reporting to corporate officer.   
Ø  From 1997-1999, had three-year expatriate assignment to open new Vancouver office for Toronto based Underwriters Laboratories of Canada after acquisition by UL. Through business development and hiring grew Vancouver office from scratch to over $1M annual in service revenue. Was also focused on U.S./Canadian operation integration with projects ranging from expanding Canadian offered services to integrating corporate financial and operation policies.
Ø    As a Manager, allocated 25% of time for business development to expand business to new fields and to generate new business from existing fields; provided staff supervision, project oversight, training, and hiring/firing while focusing on employee retention and staff development; developed/implemented both short and long-term office performance and budget goals, beating income and margin targets every year.
Ø    Also while at UL, managed projects in over 50 industries and 10 countries; traveled extensively domestically and internationally, approximately 20% of time.


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