Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
EXPERIENCE
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Kyla SPRAGUE
309 Nighthawk
Drive ~
Frenchtown, MT 59001
610-996-9876 spraguek.
kyla@comcast.net
Information Technology Professional
Leadership ~ Business
Acumen ~
Communication ~ Collaboration ~ Architecture ~ eBusiness
~ Healthcare, Insurance, Employee
Benefits
Results-driven,
self-motivated Information Technology professional with a proven record of
success generating business value, building strong relationships with
customers, and aligning technology with business strategy. Reduced end-to-end
cycle time from six months to six weeks for delivery of physician eDetail
programs. Proven ability to deliver business value by leveraging a unique
balance of domain and technical knowledge.
Additional business technology capabilities include:
¨ Program & Project Management ¨ Business Process ¨ People Leadership
¨ Enterprise Lifecycle (ITILv3) ¨ Software Engineering ¨ Infrastructure Design
¨ Training & Education ¨ Change Enablement ¨ BI & Reporting
EXPERIENCE
PFIZER INC., Collegeville,
PA Jul.
2004 - Present
Senior Manager, Business Service Architecture –Business Technology Infrastructure (May. 2010 – Present)
· Create
infrastructure designs, cost estimates, and application hosting recommendations
for the deployment of departmental, regional, and global systems for the
Worldwide Biopharmaceutical Business Unit. Scope includes AMER, LATAM, EMEA,
and APAC regions.
· Designed the
technical architecture and infrastructure for a regional shared services
offering comprising Business Intelligence, ETL, and Data Warehouse. The core
infrastructure was deployed to strategic data centers in AMER (Needham, MA),
EMEA (Brussels, BE), APAC (Singapore, CN) with Riverbed WAN acceleration
devices deployed to the edge sites to minimize network latency and bandwidth utilization.
· Conducted an
infrastructure assessment of the Siebel CRM and Campaign Management System.
Worked with Oracle, line architects, enterprise architects, and platform
engineers to provide recommendations and cost estimates to enable high
availability and disaster recovery of the end-to-end system with RTO/RPO
requirements in minutes.
· Led the analysis,
technical design, and business case development for the migration of 100+
servers and 250+ terabytes of data supporting US Commercial Business
Intelligence from an external hosting provider to Pfizer’s AMER data center.
· Led the analysis,
technical design, and business case development for the consolidation of
application infrastructure from edge sites in Mexico, Argentina, Costa Rica,
Chile, Peru, and Equador into Pfizer’s strategic AMER data center. Analysis
included assessments of WAN capability, application architecture and
performance profile, server and storage architecture, backup, disaster
recovery, budget/funding for capital and operating expense (one-time and
ongoing).
WYETH PHARMACEUTICALS,
Frazer, PA
Director, Global Portal Solutions (Sep. 2008 – Apr. 2010)
· Build and
maintain strong business relationships with client partners across a wide range
of functional areas: HR, Finance, Marketing & Sales, Manufacturing, and
Procurement.
· Define strategy,
drive innovation, develop roadmaps for portal team services, solutions,
capabilities and market to internal & external stakeholders.
· Define system
development lifecycle methodology; provide leadership and guidance throughout
the enterprise lifecycle: scope & requirements, architecture & design,
planning & control, development & testing, release planning &
deployment, ongoing maintenance & enhancements, and change management.
· Manage, track,
and report on the overall team portfolio of work which includes: forecasting
demand vs. capacity, securing funding, sourcing, tracking milestones, analyzing
activity trends (service requests & incident management tickets), and
mitigating risks.
· Define the
organizational structure, define roles & responsibilities and provide
overall leadership for a team of approximately 15 software professionals
comprised of the following roles: Solution Architect, Business Analyst, Project
Manager, Software Engineer and Developer.
· Investigate
emerging technologies, conduct technology POCs and present findings to business
stakeholders and executive leadership.
· Prepare monthly activity
reports and forecasts and present to CoE leadership.
MAJOR ACCOMPLISHMENTS:
· Reduced delivery
cost structure 15% by negotiating contractor rates to better align with adjustments
in the local market, implementing a release strategy, and instituting a change
management procedure.
· Reversed downward
customer service trend within first 90 days by strengthening customer relationships,
increasing employee engagement, and creating transparency with stakeholders.
· Increased
productivity and delivered major new capabilities during a challenging period
of acquisition and uncertainty. Examples include developing an online sales
order system to support the launch of Prevnar 13 and deployment of SAP Supplier
Relationship Management in China.
· Transformed the
portal team, within 12 months, into a mature solution center delivery team with
full service capabilities spanning the entire systems development lifecycle.
· Won competitive
bid to design & build a BPM solution to optimize the global manufacturing
product quality review and batch disposition processes.
Principal Application Architect Lead, Global Portal Solutions (Feb. 2007 – Aug. 2008)
· Led the architecture
and design activities for Wyeth.com, an e-Business platform. Solutions provided
personalized content and premium application services to more than 130,000
registered physicians and healthcare professionals.
· Improved business
agility by designing reusable application frameworks to deliver personalized
medical content and services to physicians. Examples include reusable
frameworks enabling physicians to request online product eDetails and placing online
orders for samples and vaccines.
· Improved customer
satisfaction and user experience by leading the architecture and design of single
sign-on solutions that enabled Wyeth.com to integrate with third-party
providers of premium health-care content and business services (e.g. ePocrates,
MedPage Today, A.D.A.M, and AHM). Technologies deployed include secure web
services via SSL and X.509 certificates, custom JAAS LoginModule, custom
authentication tokens using AES encryption and SAML.
· Reduced costs and
improved agility by expediting the software engineering process. Developed detailed
software designs using UML class, sequence, and deployment models and detailed
infrastructure models using MS Visio.
· Collaborated with
marketing brand teams, legal, compliance, third-party service providers, shared
services infrastructure and platform engineering teams, solution centers, and
hosting partners to design solutions that deliver business value, adhere to
corporate standards, and minimize total cost of ownership.
· Informed decision
making by conducting new project concept reviews with clients and stakeholders.
Provided consulting, guidance and subject matter expertise during the scope and
requirements definition phases. Provided direction for high level solution
options including estimating costs, resources, timelines, and risks.
· Increased team
knowledge and skills by mentoring junior architects and working with development
leads to provide guidance on design patterns and development best practices.
Assisted with technical risk mitigation and troubleshooting of high severity and
complex incident tickets.
· Supported the
overall efforts of the team by automating the generation of code stubs based on
UML models, developing and executing automated test cases using JUnit, developing
and executing performance tests using JMeter, and assisting engineers with
low-level troubleshooting such as JVM analysis (JProbe), thread dumps and
protocol analysis ( Ethereal, Fiddler, Tamper).
Enterprise Application Architect, IS Shared Services – Enterprise Architecture (Jul. 2004 – Feb. 2007)
· Designed and
planned the technical and application infrastructure supporting Wyeth’s Service
Oriented Architecture (SOA) initiative. Technical architecture was based on
64-bit Intel Xeon processors and Red Hat Linux to provide low-cost horizontal
scalability. The application platform was based on Weblogic Server 8.1 in a
cluster configuration. Security services were centralized using Oblix CoreID
for authentication/authorization and Novell eDirectory for identity management.
Service interfaces were published and managed using LogicLibrary’s Logidex
metadata repository tool.
· Planned and
executed a project to evaluate and position enterprise portal products.
Formulated requirements and success criteria, developed the project plan, assembled
a cross-functional team, developed the test plan, detailed test cases, and
assisted with execution. Analyzed the data, led the team to consensus, and
published results in a position paper.
· Collaborated with
Research Information Management, Global Document Management, and Commercial
Intelligence groups to conduct research for developing a strategy and
architecture for Wyeth’s enterprise search platform. The strategy considered
multiple information repositories and data formats, information security,
existing search engines embedded within applications, desktop search, and
knowledge worker patterns.
· Worked with
Clinical Research development team to architect and design Wyeth’s first
enterprise web service. Solution leveraged Weblogic Integration 8.1 to provide
cross-platform application integration with Documentum Content Server. Use case
was to provide a standard service for applications to automate storage and
retrieval of regulated adverse event documentation. Major design elements
included Java Process Definitions (JPDs) wrapped by Java Web Service (JWS)
interfaces which provided synchronous, asynchronous callback, and asynchronous
polling invocation mechanisms. Contributed to code development, testing,
regulatory validation, production deployment, and post launch support.
· Provided
architecture and design guidance as a member of the SAP HR Portal implementation
team. Made recommendations for portal technical infrastructure, for example:
using LDAP for user authentication and implementing J2EE clustering for load
balancing and high availability. Developed and proposed a matrix support model
for SAP Enterprise Portal that leveraged existing skill sets across
organizational boundaries to minimize headcount and ongoing support costs.
· Worked with the
Sales and Marketing development team to design and develop the Integrated
Customer View (ICV) enterprise web service. Provides a service-oriented
interface for integrating with the ICV system. Followed the WSDL-first design
method and used XMLSpy to model the interface and design the XML Schema
Definitions. Used Weblogic Workshop to automate the creation of the web service
skeleton from WSDL.
TOWERS PERRIN, Philadelphia,
PA Nov.
1987 - Jun. 2004
Senior Information Technology Architect (Sep. 2000 – Jun. 2004)
· Led a team
responsible for planning, designing and implementing a mission-critical
enterprise Internet infrastructure to support high-volume transaction
processing. Scope included network security, user authentication and
authorization, single sign-on, LDAP directory services, system availability,
load balancing, failover, performance monitoring, and disaster recovery.
· Led the design of
an enterprise LDAP directory structure and standard schema for supporting Internet
authentication and authorization.
· Member of a team
of architects responsible for evaluating distributed computing frameworks (J2EE
and .NET) and presenting a recommendation to the Information Technology
Steering Committee for standardization across the firm.
· Worked with
BearingPoint on a technology refurbishment project. Implemented operational
efficiencies and platform consolidation with projected savings of more than $20
million over five years.
· Led a project to
audit and remediate Weblogic software license compliance resulting in savings
of more than $1 million.
· Led the design
and implementation of a system change control and configuration management
solution. Scope included the complete system development life cycle and spanned
multiple departments, including product management, four development teams,
quality assurance, migration control, and systems administration/support.
· Led a team
responsible for migrating client facing web applications from Microsoft web
technologies (ASP/COM) to J2EE standards-based technologies
(JSP/Servlet/JavaBeans/EJB).
· Developed and
documented application development standards based on Java, J2EE, the Jakarta
Struts Model View Controller framework and other industry standard design
patterns (e.g. Sun Microsystems and The Gang of Four).
· Designed, planned,
and implemented a robust, redundant, and scalable technical infrastructure
based on J2EE standards and the Weblogic Server platform in a high availability
configuration.
· Conducted
training for developers and led advanced study groups including Java 2 certification,
refactoring and design patterns.
· Designed and
developed prototypes and sample applications to aid developers transitioning
from Microsoft technologies to J2EE. Examples included: Using Jakarta Struts
MVC framework, implementing J2EE security in web applications and EJBs,
accessing LDAP directory services from Java, integrating Struts web
applications with Netegrity Siteminder security infrastructure, and developing
SOAP-based web services with Weblogic Server.
· Designed,
developed, and implemented a virtual identity repository using EJB, the Abstract Factory design pattern,
and the Data Access Object design pattern to provide a common interface to
client applications for managing user profile and credential information across
multiple back-end identity stores (RDBMS, LDAP and Netegrity Siteminder).
· Designed and
Implemented web single sign-on (trusted partner inbound) between Towers Perrin
and JP Morgan/American Century, International Paper, Sony, and Thomson
Financial.
· Designed,
developed, and implemented a SOAP-based web services solution to integrate the
Authoria content engine (Microsoft ASP/COM application) with a Health &
Welfare administration system (J2EE, Oracle and UNIX business tier).
· Architected and
designed a solution for providing secure SOAP web services over the public
internet. Solution implemented mutual authentication using SSL and X.509
certificates.
· Provided
troubleshooting support to Systems Administration and Application Development
teams. Worked extensively with LoadRunner and Optimizit to find memory leaks
and performance bottlenecks in the applications and infrastructure.
· Led a small staff
of architects and senior developers.
Manager, Applications Development (Jan. 1997 – Sep. 2000)
· Led a software
development team responsible for developing and implementing product-based and
custom solutions for Fortune 500 clients. Solutions provided personalized
employee benefit communication services to clients using Internet, interactive voice
response, and high-speed digital printing technologies.
· Led a team of 25
people geographically disbursed across Philadelphia, Los Angeles, Boston, and
Atlanta. Staff included project managers, developers, business analysts,
graphic designers, and technical support specialists.
· Worked with
product managers, consultants, and external clients to define scope, functional
requirements, and deliverables for standard products and custom solutions.
· Developed
applications to support health & welfare flexible benefits enrollment, defined
contribution, and defined benefit account modeling and reporting of current/projected
benefits and total compensation employee benefit statements.
· Worked with
Document Sciences Corporation, a Xerox company, to engineer and market an enhancement
to Compuset, their enterprise document-publishing product. The Enhancement
provided a competitive advantage by enabling data-driven business charts in digital
personalized employee communications. Worked with internal and external public
relations firms and the media to assist with product marketing.
Technical Lead (Nov. 1987 – Jan. 1997)
· Designed,
developed and implemented dynamic data-driven web applications to automate
flexible benefits enrollment, pension and savings plan modeling, and 360-degree
performance management for client organizations. Sample clients: United HealthGroup, University of Chicago,
Bankers Trust, and United Technologies.
· Developed a web
front-end using Java, Servlets, and TCP/IP sockets to integrate with an OS/390
mainframe based business tier written in CICS/COBOL.
· Designed, developed,
and implemented real-time web services using Java HTTP and XML to retrieve
health care provider data from GEOACCESS.com and current stock price data from
PCQUOTE.COM.
· Designed,
developed, and implemented a database-driven document processing solution for
generating high-volume digital personalized employee benefit statements in
full-color.
· Designed,
developed, and implemented interactive voice response applications to automate
flexible benefits enrollment and pension/savings plan modeling for client
organizations.
· Analyzed data
requirements and developed programs to generate HRIS, payroll, and third-party
vendor interfaces.
· Developed
programs to manipulate data, perform complex employee benefit calculations, and
generate highly formatted print output.
PROVIDENT MUTUAL INSURANCE,
Philadelphia, PA 1985
- 1987
Senior Developer
· Developed actuarial
technology platform and software to support premium and claims analysis, loss
ratio analysis, reserve studies, and pricing.
· Developed a
financial reporting system with real-time access to corporate premiums and
claims databases.
· Developed a
system to analyze group health claims lags used to set incurred but unreported
reserves.
· Developed a group
manual rating system for remote sales offices.
TECHNICAL SKILLS
Operating Systems: Red Hat Enterprise Linux, Solaris, Windows Server, MVS, VM/CMS
Application Platforms: Weblogic, JBOSS, Tomcat, SAP NetWeaver, Microsoft .Net
Web Servers, Portals: Apache, IIS, Weblogic Portal, SAP NetWeaver Portal
Databases: Oracle, MySql, SQL Server, DB2
Access Management & Directories: Novell eDirectory, Sun Directory Server, Netegrity Siteminder, Oracle CoreId,
MS Active Directory
Languages: Java, C#, C++, Visual Basic, APL, COBOL
SDKs, APIs, Frameworks: Android, JSP/Servlet, EJB, JDBC, JMS, JMX, JSSE, JAAS,
DOM, SAX, JAXP, JAXB, Xalan/Xerces, LDAP, JAX-RPC, SAAJ, Apache Axis,
Apache Struts, Spring, Hibernate, Log4j, .Net WSE, Siteminder DMS, Documentum
DFC
Web, Web Services: SOAP, Attachments (MIME, DIME, MTOM), WSDL, XML/XML Schema,
WS-Security, HTTP, HTML, JavaScript, CSS, XSL/XSLT, XPATH
Modeling Tools: Poseidon UML, ARIS Architect, MEGA
Development/Testing/Debug Tools: Eclipse, Weblogic Workshop, SAP NetWeaver Developer Studio, Visual
Studio 2008, JUnit, JProbe, Optimizeit, Mercury LoadRunner, ANT, Apache TCPMon,
Ethereal, Fiddler, Tamper, CVS, Visual Sourcesafe, ConsoleOne, LDAPBrowser,
SAS, SPSSx, SQL*Plus, WinSQL, SPUFI, QMF, Java Decompiler, XMLSpy
Desktop,
Productivity:
MS Office Suite (Word, Excel, Powerpoint, Project, Access, Visio),
Documentum eRoom, Novell GroupWise, MS Outlook
EDUCATION
PHILADELPHIA UNIVERSITY, Philadelphia, PA - Bachelor of Science
Degree in Computer Management, 81 - 85
PROFESSIONAL TRAINING
Information Technology Infrastructure
Library
·
ITILv3 Foundation Certification
Sun Microsystems
·
Architecting and Designing J2EE
Applications
·
Java Programming Workshop
·
Developing J2EE Compliant Enterprise
Applications
·
Enterprise JavaBeans Programming
·
Beyond CGI, Developing Java Servlets
·
JavaServer Pages
·
Sun Certified Java Programmer
BEA Systems
·
Developing Solutions With Weblogic
Integration 8.1
SAP
·
SAP Enterprise Portal - Knowledge
Management
·
SAP NetWeaver Fundamentals
·
SAP BI and Portals 2008
·
SAP Sapphire 2007 (Presented on SOA and
Process Portals)
·
SAP TechEd 2005
Towers Perrin
·
Client-centered Project Management
·
Essential Facilitation Workshop
·
Consultative Selling Workshop
·
Supervisory Skills Workshop
University of Pennsylvania Wharton School
·
Certified Employee Benefits Specialist
(CEBS exams 1 thru 6)
INTERESTS & ACTIVITIES
·
Reading, hands on investigation of
emerging technologies, baseball, skiing, hiking, fishing
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