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Senior Consultant Resume Templates in Word Format Free Download

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MAYA MUSCARELLI
309 Holmberg Drive ● Helena, Montana 59001 ● 406-431-9876 ● Maya@msn.com

Profile
Reliable, versatile, professional with 16 years experience in software design and development and delivery of large-scale system integration projects for state governments. Focus areas include requirements gathering and analysis, use case development, and system testing support including defect management and issue resolution.
·          Able to quickly connect with clients to understand system requirements and business processes.
·          Adept at writing and producing documents that are clear, concise, and easy to understand.
·          Hands-on experience with all phases of the software development lifecycle, including requirements gathering, design, testing/defect management, deployment, and user support.
·          Strong analytical abilities and decision-making skills.
·          Track record of effectively managing multiple tasks and priorities.

Technical Proficiencies
Tools:
·          Microsoft applications (Word, Excel, PowerPoint, Visio, Project, Outlook, SharePoint)
·          Project/requirements management software (RequisitePro, ClearQuest/Trac, Jama Contour)
·          Software test and defect management software including HP Quality Center, JIRA
·          Policy modeling and business rules automation software including Oracle Haley
·          Online help authoring applications including AuthorIT, RoboHelp
·          Lotus Notes and Lotus Notes Designer
·          Crystal Reports
·          Adobe Acrobat and Adobe LiveCycle

Professional Experience
StoneRiver                                                      Helena, MT                              July 2011 – Present
Lead Business Analyst
Specialize in business process and change management, work with government and private sector clients to gather, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. Responsible for project planning and estimating, status reporting, employee mentoring and training, and contributing to clients’ strategic direction.
Key Contribution:
·          Leading effort at Montana Department of Justice to design and develop a Web-based knowledge-sharing and social networking solution to improve internal process of sharing, managing, and reusing business information (2011-2012). 

Deloitte                                                           Helena, MT                              2005 – July 2011
Senior Consultant
Responsible for creating and implementing custom technology solutions to meet clients’ business needs. Primary duties included gathering/validating system requirements, functional design, prototyping and testing solutions, and supporting system implementation.
Key Contributions:
·          Track Lead for a systems integration project for the Montana health department; designed more than 200 individual forms and letters under budget and ahead of schedule. In addition, managed more than 2,000 system requirements for the project, ensuring each requirement’s accuracy and clarity (2011).
·          Coordinated team efforts to identify, research, track, and resolve hundreds of application defects on deadline for a large California state court computer system modernization project (2010).
·          Managed deployment of the correspondence/reports modules for a motor vehicle computer systems replacement project, Montana Department of Justice, Motor Vehicle Division (2005-2009).

Montana Department of Justice (DOJ)         Helena, MT                                          2003 – 2005
Lead Technical Writer/Documentation Coordinator
Led documentation support for $13 million, multi-year project to reengineer state motor vehicle business processes. Produced numerous business requirements documents. Provided technical writing services including document editing, formatting, proofreading, production, and template design.
Key Contributions:
·          Managed three-person staff responsible for providing project documentation and technical writing support.
·          Designed, developed, and implemented project's first intranet to share key project news and resources.

Blue Cross Blue Shield of Montana (BCBSMT)          Helena, MT                              1995 - 2003
Software Engineer/Technical Writer
Managed corporate intranet and workflow applications serving over 750 employees. Provided start-to-finish software development, including requirements gathering, database design/development and deployment, and user training and support. Produced hardcopy and online user policy/procedure manuals, software documentation, online help systems, and presentation materials.
Key Contributions:
·          Consulted with internal clients to plan, design, and implement more than 60 workflow and process improvement applications resulting in significant cost savings for BCBSMT and its subscribers.
·          Managed team that developed BCBSMT's first intranet site (1998).
·          Recognized for superior customer service with numerous company awards and client commendations.

News Anchor/Reporter                      Harrisburg, PA                                                1981 - 1995
Journalist and news anchor with reputation for fair and balanced reporting. Worked for several radio stations and newspapers in large media market in southeastern Pennsylvania.
Key Contributions:
·          Wrote local news stories, features; also produced candidate debates, election coverage, documentaries.

EDUCATION
·          Syracuse University
Newhouse School of Communications
Syracuse, NY
Degree: Bachelor of Science
Major: Journalism



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