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SOFIA BEEAKER

309 Orchard Place, Hinsdale, IL 60001

H: 630-323-1230 or C: 630-267-9876

beeakersofia@sbcglobal.net

CAREER SUMMARY

Results-driven Manager, Applications Trainer, and Sr. Consultant experienced implementing and training Enterprise Asset Management (EAM) solution sets for Fortune 500 and 1000 Companies.  Facilitated business process improvement, modeling and re-engineering sessions, utilizing best industry practices to reduce costs and gain efficiencies, while ensuring business requirements were met.  Managed training and change management programs, conducted training needs assessments, end-user training, and post implementation activities for EAM solution sets.  Developed project plans, design specifications, Work Flow Analysis Reports, Lesson Plans/Procedures, Test Plans, Test Scripts, and conducted Change Management and Training activities to support the complete Systems Development Life Cycle (SDLC) process.

PROFESSIONAL EXPERIENCE

Charlotte Consulting Group, Charlotte, NC                                          2009 to Present

Senior Consultant - Training & Change Management

Training lead for Duke Energy’s Nuclear Learning Management System (NLMS) upgrade.

Lead Analyst and Trainer for Duke Energy’s Strategic Horizons Project implementing the Equipment Reliability/Asset Health Reporting (Insert Key Solutions) and Business Planning (Copperleaf) applications.  The Strategic Horizons project combines Business Planning, Project Evaluation, Equipment Reliability, and Data Architecture platform into an integrated process to manage assets, long range planning, and budgets.

BearingPoint, Chicago, IL                                                                     2004 to- 2009

Manager

Lead Analyst and Instructor for Duke Energy’s Nuclear Asset Suite project.  Supply Chain and Engineering Change module lead, managing all aspects of the Enterprise Asset Management upgrade. 

Functional Lead for the Ventyx EAM upgrade project for Exelon Corporation working with T&D, Nuclear, Fossil, and Gas Business Units documenting Business Requirements, Design Development, Configuration, Testing, Training, and Report Development and managing team of Functional Analysts.  Conducted application training videos used throughout the business units, significantly reducing training delivery costs.

Ventyx (formerly Indus International), San Francisco, CA                           2000-2003

Sr. Applications Trainer, Education Lead, & Sr. Consultant

Facilitated Business Process Improvement sessions for the Ventyx Asset Suite EAM life cycle solution set.  Produced Work Flow Analysis Reports, developed end-to-end and integrated test scripts, performed code table data mapping, and functional/System/QA/User Acceptance testing.

Performed training needs assessments and developed training programs featuring; project planning, learning objectives, instructional design and course content, curriculum development, training delivery and change management strategies, and conducted Train-the-Train and end-user classroom training.

·              Worked with Executive and Line Staff to process model and present the “As Is” and “To Be” business process flows, utilizing industry best practices and lessons learned.  Average annual savings – 30%.

·              Led Business Process Design sessions, performing requirements analysis, developing functional requirements specifications, and maintaining Business Process Design documentation.

·              Conducted Quality Assurance Testing on customizations, releases, patches, and data migrations.

·              Led Supply Chain & Engineering Change implementation resulting in 25% hard dollar savings.

·              Worked closely with Change Management and Field Labor teams to ensure end user courseware, procedures, and training was successful - 95% approval ratings.

·              Managed the complete client training program utilizing training delivery strategies and techniques that averaged 33% savings in hard dollar training delivery costs.

·              Conducted Ventyx Asset Suite training for 3,000 individuals, including union, non-union, field labor, management, &senior executives with rankings in top 90 percentile based on client surveys.

INDEPENDENT CONSULTANT, Hinsdale, IL                                                          1998-2000

Lead Instructor and Business Analyst for Exelon Corporation

·              Performed Indus PassPort work flow and task analysis, reducing backlogs by 25%.

·              Developed EAM end user and train-the-trainer courseware, and conducted classroom training for the Nuclear Generation Group and Commercial Divisions resulting in a 95% Satisfaction Rating.

·              Developed Nuclear Administrative and Work Procedures to reflect new EAM business processes.

·              Developed application test scripts, functionally tested software (integrated and end to end testing), performed quality verification of software fixes and enhancements for the Indus PassPort system.

·              Performed process improvement expert assessments, developed user security profiles, and provided system administration and post implementation support.

LITTON/PRC, Lisle, IL                                                                    1990 - 1997

Management Consultant

·              Performed business-consulting roles for major Midwest utilities, focusing on business process; modeling, re-engineering and improvement activities – won PRC Superior Service Award for Client Satisfaction.

·              Developed station assessment reports, re-engineered Records Management work processes, and implemented report recommendations - increased record retrieval efficiency by 40 %.

·              Managed Document Change Request Re-engineering project, auditing and evaluating the document change process - Reduced processing time for Document Change Requests by 50%.

·              Received PRC Superior Service Awards for customer client satisfaction, proposal development, training development, and securing client contracts.

EDUCATION

Bachelor of Science, Business Administration, Iowa State University, Ames, Iowa

TECHNICAL EXPERTISE

Certified Nuclear Instructor (Exelon and Duke Energy)

Ventyx Asset Suite – Supply Chain (Inventory, Purchasing, Contracts, Accounts Payable), Work Management, Action Tracking, Document Management, Engineering Change and System Administration

Insert Key Solutions - Equipment Reliability Tool Suite

Mercury Quality Center

SumTotal Learning Management System

Copperleaf Technologies– Strategic Horizons Business and Long Range Planning Application

MS Office Suite / Visio

System Architect

SAMPLE CLIENT LIST

Exelon, Duke Energy, AEP, Entergy, British Energies, BNFL, CMS Energy (NMC), Northeast Utilities, PPL, NSTAR, Bowater, Magnox, FP&L, Energy Northwest, INEEL, and Tokyo Electric Power (TEPCO)

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