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Maya Carl
Quality
Assurance Analyst
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Maya Carl
Address: 309 5th Ave Patterson Hgts Beaver
Falls, PA 15001 (724) 581-9876
Email Address: maya@aol.com
SUMMARY
Business Consultant with
concentration in implementation management and project management for
internationally known consulting firms.
Able to combine systems design and testing skills with deep
understanding of customer needs, accurately assess situations and projects, and
arrive at swift, workable solutions to complex
problems. Have established and continue
to maintain excellent client relations; primary focus is upon client
satisfaction and retention.
EXPERIENCE
Affiliated Computer Services, a Xerox Company Fort Lee, NJ July
2000 – Present
Senior Consultant, Health & Welfare Operations
Recommend and implement changes to system due to plan design changes
and company acquisitions. Coordinate
project implementations and ensure client satisfaction.
·
Change Management – Overseen six successful annual enrolments
resulting in seamless delivery of plan changes for 40,000 participants.
·
Change Management – Successfully implemented new
company acquisitions of 500 staffers that involved critical last-minute changes
and authorizations by management.
Implementation was completed in 50% of scheduled time (one month instead
of two) and under budget.
·
Process Improvement – Increased team productivity
by 75% (decreased time spent performing manual system updates from five days to
one day) by automating manual processes for identifying and reviewing retiree
age-outs. Created system specification
and worked with programming staff to write new program, created test plan,
conducted testing and implemented final program.
·
Process Re-engineering – Created systematic
way to replace lengthy email reports with system-standard query to identify
errors and verify accuracy of information, eliminating need to review multiple
pages. Wrote all specs, coordinated all
testing, obtained senior management sign-off, and followed through with
implementation. Re-engineered system is
now used by PwC for all Health and Welfare clients, and has significantly
reduced man-hours spent manually searching for errors.
·
Client Management – Created Change Request Form
for mandatory completion by client that supplies all necessary information when
requesting system changes. New form
provides back-up documentation, streamlines client communications, increases
accountability and ensures speedier achievement of requested changes.
·
Client Management – Developed client benefit
process flows that has become the knowledge source of internal procedures and
rules for IRS regulated plans. Amount of
escalations received by the client was drastically reduced.
Hewitt Associates Norwalk,
CT Summer
1999
Quality
Assurance Analyst
Created, developed and tested client benefits
systems. Identified and documented
issues with client benefits system.
Managed and organized client databases.
·
Developed and documented step by step system guide
for employees newly hired into Communication Testing Group. Guide demonstrated all testing procedures
step-by-step, explained how to report errors, enabled new hires to work more
independently and reach full productivity more quickly.
EDUCATION
BS, Business Administration, College of Business, Alfred University,
AACSB accredited, Alfred, NY – 2000
Major: Management Information Systems; GPS: 3.4/4.0
COMPUTER SKILLS
Microsoft Office, SQL, Mainframe, HTML
Assistant, File Transfer Protocol, Visual IFPS Plus, Multimedia Systems,
Visible Analyst Workbench, Lotus Notes
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