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Senior Business Analyst Resume Content in Word Format Free Download

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309 Open Sky Way
JoyFarren@hotmail.com
Castle Rock, CO 80001
Telephone:  720/384-9876
CAREER SUMMARY
Senior Business Analyst with heavy IT client liaison interaction and significant requirements development with use cases and UML methodologies has provided assistance to multiple corporations in developing Web 2.0 e-Commerce applications. Excels in gaining client trust in order to effectively facilitate JAD sessions and gather system needs. Mature in handling change and difficult situations. Professional experience combined with formal education contributes to expertise in leading cross functional software development teams in delivering project deliverables, including but not limited to, Sarbanes-Oxley Compliance (SOX) requirements.
EDUCATION
M.S., Project Management (2009), M.S., IT Management (2000), Colorado Technical Univ., Englewood, CO.
TECHNICAL PROFICIENCIES
Applications: MS Office Suite 2007, MS Project & Visio, iGrafx, SharePoint, Requisite, Clarity, SnagtIT, Information Mapping, CVS, PVCS Tracker, Remedy, Doors/TAU, TOAD, Visual Source Safe, XML Spy
Languages: UML, Visual Basic, SQL
Methodologies: Software Development Lifecycle (Waterfall, Iterative), SOA, RUP, BPMN
Other: Technical documentation including user guides, job aids, business process analysis/re-engineering.  
WORK EXPERIENCE
charles schwab, Englewood, CO                                                                  01/2011 – Current
Schwab is a nation-wide financial services and active trading provider. 
Sr. Business Analyst
Projects:          FCAT/Implementation of an Automated Bank Wires Application       09/01/2011 - Current
                        FCAT/Monitoring Risk Exposure                                                        09/01/2011 - Current
                        Cost Basis Legislation (CBL)/Front-End Platform Changes (FEPC)   01/2011 – 08/31/2011
                        Cost Basis Legislation (CBL)/Operational Data Compliance (ODC)   01/2011 – 08/31/2011
Business Analyst tasks on all projects include:
·         Organizing and facilitating, Inception & Elaboration phase JAD sessions with nationwide distributed user groups via web conferencing.
·         Documenting RUP-based Inception/Elaboration phase deliverables e.g. vision, stakeholder rosters, use cases/models/surveys, process flows, risk assessments, RACI charts, requirements management plans.
Tools: MS Office, iGrafx, Clarity, RequisitePro, SharePoint (iKnow). Methodologies: RUP, BPMN, UML

DISH Network, Englewood, CO                                                                       05/2010 – 01/2011
DISH Network is a nation-wide satellite television provider. 
Sr. Business Analyst, Business Transformation
The goal of the Billing Transformation project was to convert the legacy CSG billing application to a current Convergys ICOMS platform.
·         Participating in customer facing JAD sessions, documenting functional specifications and use cases.
Tools used: MS Office, OneNote, SharePoint, Use Cases, UML

QWEST, Denver, CO                                                                                               02/2010 – 5/2010
Qwest, now Century Link, is a major nation-wide telecommunications provider. 
Senior Systems Analyst, eBusiness Solutions
Member of the eBusiness Solutions team assigned to a SOA portal application for the Small Business channel.
·         Prepared technical requirements (ITRs) and application use case documents in Caliber.
·         Facilitated regular JAD sessions via web-conferencing with distributed nationwide team.
·         Worked closely with Human Factors Engineers (HFE) who created wireframes to support requirements.
Tools used: Caliber, TOAD, MS Office, SharePoint, Visio

CIGNA, greenwood village, CO                                                                       05/2009 – 10/1/2009
CIGNA is a nationwide health insurance provider who acquired Great-West Life Healthcare.
Senior Business Analyst, Application Migration Project
The Application Migration Team was responsible for discovering, analyzing, and documenting the current state of all Great-West Life legacy and web-based healthcare applications prior to the move to CIGNA platform.
·         Prepared technical requirements documentation for 20+ eCommerce based applications
Tools used: MS Office, SharePoint, Visio, Remedy, Information Mapping/Chunking

Comcast Data Corporation, Englewood, CO                                          08/2006 - 12/2008
A nationwide cable company providing digital cable, high speed internet and voice products.
Sr. Business Analyst, Voice Billing Operations
Member of systems development team assigned to discover, analyze, and document business and functional requirements via uses cases for billing transaction-based middleware/database layers with SOA & XML.  
·         Assisted the USA distributed carrier access billing department (CABS), a $ 75MM annual revenue generator, in passing SOX audit by facilitating JAD sessions with experts at various decision-making levels to define and document business processes (BPM) and system requirements.
·         Developed use cases for 24x7 eCommerce applications, translated into functional requirements including XML SOA formats, relational database transaction mapping & error handling. 
Tools used: Doors, TAU, UML, CVS, TOAD, Visio, XML Pro/XML, SnagIT, and Remedy.

National Flood Services, Kalispell, MT                                                    06/2005 - 07/2006
Under the umbrella of FiServ, this mid-size company processes flood insurance policies.
Business Analyst/Consultant                                                
Member of the Project Management Office assigned to a variety of roles amongst business and IT teams.
·         Facilitated JAD sessions with business users, developers and database members to discuss and generate new Web 2.0 ecommerce application requirements.
·         Compiled 10 company-wide business process (BPM) and business use case documents within 30 days.  
Tools used: MS Access relational database, MKS Integrity Manager, UML, Visio 2003, SnagIt, and Remedy.
AURORA LOAN SERVICES, ENGLEWOOD, CO                                                      03/2003 - 02/2005
As a subsidiary of Lehman Brothers Financial Services they process wholesale/retail mortgage loans.
Documentation Process Analyst                                                                               
Member of analyst team appointed to discover, document, and re-engineer wholesale lending processes.
·         Developed over 100 business process (BPM), procedure, and job aids that were integral to the success of the company passing the SOX audit. These documents were used in a nationwide training project for internal consistency controls and revenue stream accountability sections SOX regulations.

Jones International, Inc., Englewood, Colorado                                12/1999 - 02/2001
A nationwide education institution specialized in non-traditional distance learning programs.
Systems Engineer/Requirements Team Lead                                              
Team lead of five analysts assigned to take project through full software development lifecycle.
·         Created project’s Software Requirements Specification (SRS) and business and functional requirements.
·         Implemented a change control board that defined and prioritized the requirements included in releases.
PROFESSIONAL DEVELOPMENT
·         Gathering and Documenting User Requirements with Use Cases (May 7-8, 2008)
·         managing Software Requirements via Doors/TAU (April, 2008)
·         Roadmap to a Service Oriented Architecture (January 30-31, 2008)


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