Senior Business Analyst Resume Building Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Olivia Murphy

309 Lawhorn Road

Camden, SC  29001

(803) 420-9876

Email:  olivia@earthlink.net

Information Technology professional with over fifteen years of experience at the consultant, analyst and test lead level. 

·         Proven ability to perform as Test Anlayst, Business Analyst, and System Analyst concurrently

·         Proven ability to lead a team and deliver solutions within project scope

·         Proven ability to analyze and design multimillion dollar solutions while meeting government mandated deadlines

·         Highly effective oral and written communication skills for technical and non-technical audience

·         Outstanding analytical, customer service, problem solving, and support skills

·         Experience working in environments using Waterfall, Agile, and Scrum Methodologies

·         Experience with various applications using industry standard SDLC methodology

EDUCATION

UNIVERSITY OF THE DISTRICT OF COLUMBIA, Washington, DC

Bachelor of Business Administration in Accounting, August 1987

TECHNICAL PROFILE

Development Tools:  HTML, XML, Visio, MS FrontPage

Databases:  Access, DB2, Structured Query Language (SQL)

Personal Computer (PC) Technologies:  MQ, SOA Web Service, Quality Center, FTP, MS Project, MS Office Suite (Excel, PowerPoint, Access, Word), Adobe Acrobat

Operating Systems:  Windows 9X, NT, 2000, XP, Vista, 2007

Applications:  Healthcare, Financials, Billing, Accounts Payable, Accounts Receivable,

EXPERIENCE

05/07 – Present

BLUECROSS BLUESHIELD OF SOUTH CAROLINA

Columbia, SC

SENIOR BUSINESS ANALYST/SYSTEMS ANALYST

·         Review and approve analysts’ design, estimates, diagrams, and documents

·         Lead in gathering business requirements definitions, systems analysis and design, managing timelines and costs, allocating resources, testing, training, implementation, and support of assigned projects

·         Monitor project resources, status, tasks, and hours to ensure project timeline and budget are met

·         Facilitate requirements, analysis and design meetings to determine technical solution for meeting business requirements

·         Perform business and systems analysis to evaluate and recommend application solutions to business systems' problems

·         Translate user requests into specifications via Business Requirement, Scope, and Design Documents

·         Present design solution demos to top executives, senior management, vendors, and business customers

·         Coordinate, monitor, and assist in unit, integration, regression, and user acceptance testing

·         Coordinate and conduct application training for users and management as needed

·         Attend code reviews to ensure design solutions meet business requirements

·         Prepare high level estimates (HLE’s) for scope, design, development and test

·         Assist in post-implementation support and system enhancements

EXPERIENCE Continued

03/04- 05/07

BLUECROSS BLUESHIELD OF SOUTH CAROLINA

Columbia, SC 

BUSINESS TESTING ANALYST

·         Attend requirements gathering session with business analyst to assist with understanding customer work processes and work flow procedures

·         Performed testing on system enhancements before enhancements are migrated to production

·         Produce (Use Cases), test plans, test scripts, technical procedures and user manuals

·         Contribute to test matrix development and review/triage of defects to ensure  accurate deployment of systems solutions

·         Train customer area in new functionality of the systems enhancements

·         Create detailed documents and work procedures to aid the affected areas in new processing.

·         Provided guidance and coaching for new team members

·         Test new or modified application to changes work in client’s operating environment

·         Gather statistics for reporting purposes, prepare reports, analyze  and make recommendations if needed

12/96 - 03/04

BlueCross BlueShield of South Carolina

Columbia, SC 

CUSTOMER SERVICE REPRESENTATIVE/AUDITOR

·         Process enrollment applications for groups and new member applying for health insurance coverage

·         Handle phone and web inquiries from members and non members requesting information on products offered by the company

·         Assist field agents with inquiries and complaints

·         Resolve billing and receivable discrepancies for department 

·         Audit customer accounts and correct billing errors.

·         Assist other customer representatives with billing and receivable inquiries.

·         Manage refunds and suspense payments for membership department.

·         Act as liaison with claims department to validate member coverage to allow claims processing.

04/95 – 11/96

CARBIDE ALLOYS

Columbia, SC

HUMAN RESOURCE COORDINATOR/ACCOUNTS RECEIVABLE ADMINISTRATOR

·         Screen, interview and perform background investigation on potential employees

·         Process payroll for hourly and salaried employees

·         Provide administrative support for filing insurance claims, workman’s compensation benefits and unemployment benefits

·         Contact outside vendors to coordinate special events for company staff

·         Process accounts payables and receivables

EXPERIENCE Continued

08/94 – 02/95

MAR-MAC WIRE, INC

McBee, SC 

ACCOUNTS PAYABLE ADMINISTRATOR

• Process company payables to ensure payment received by vendor before due date to take advantage of early payment discount
• Verify expense reports for field agents and collect supporting documentation of expenses incurred
• Prepare payable reports for Chief Accountant

06/85 - 06/94    

UNITED STATES POSTAL SERVICE

Washington, DC

LETTER SORTING MACHINE (LSM) OPERATOR/DATA COLLECTION TECHNICIAN

• Separate inbound and outbound mail by zip code  using letter sorting machine
• Separate large and small parcels by zip code and rate category
• Perform statistical sampling on mail at point of delivery at carrier stations
• Coordinate studies to project staff utilization for various departments

02/81 – 06/85

AMERICAN GAS ASSOCIATION

Rosslyn, VA 

STATISTICAL ANALYST

• Collect and analyze data based on oil and gas sales and production for member companies
• Research inquiries from government, private sector and members related to sales, consumption and production
• Prepare monthly, quarterly and annual reports  based on information gathered from member companies

                         

ACCOMPLISHMENTS

Systems Analyst Certification (SACP)

Fellow, Academy for Healthcare Management (FAHM)

Professional, Academy for Healthcare Management (PAHM)    

Lead Business/Systems Analyst for Strategic Initiatives Projects - Blue Cross Blue Shield of South Carolina

The Strategic Initiatives Projects are highly visible multi million dollar projects that redesign core systems used at Blue Cross Blue Shield of South Carolina. Some redesigns coincide with government mandates.

Chosen to be the Lead Business/Systems Analysts for Leveraged Systems on the Strategic Initiatives

Projects

Received "Outstanding" performance rating four consecutive years as a membership customer service representative

Outstanding performance rating is based on excellent customer service with high degree of customer satisfaction and high number of resolved customer complaints and interdepartmental inquiries

 

SCHIP to CES Conversion lead membership advisor

Served as lead membership advisor on the first strategic initiatives project that migrated enrollment, billing and financial system from old legacy system to new enrollment, billing and financial system.  Worked closely with project managers, business analysts, system designers and developers to help design and implement a new system to convert members with state mandated high risk health insurance to new system. Initial conversion moved approximately 3000 members and subsequent conversions have moved over 150,000 members and 4500 groups to the new system.

REFERENCES

Available upon request

Download Resume Format