Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
North
Little Rock High School
Call Center
Call Center
Call Center
US
Download Resume Format
Objective
Enthusiastically
seeking employment utilizing skills gained through education and employment experience
Education
High School Diploma
Experience
Customer Care
Representative (Full Time/40hours)
Oct
2011-present
Verizon
Wireless- Little Rock , AR 72202
- Assisting
and answering all customer inquiries by phone and providing grade A
customer service for new and existing customers within the Verizon
Network.
- Technical
support on numerous devices to better support the needs of our clients and
customers.
Educational
Instructor (Full Time/40hours) Jan 2006- Aug 2011
ABC
Financial Services - Sherwood AR 72120
- Training
and development for the different levels of Call Centers for Operations
- Developing
New Hire training programs for entry level call center Representatives and
continual education for seasoned Representatives
- Communicating
closely with other departments within the organization to train and
educate entry level positions on our different software (AS/400).
- Worked
under the Human Resources Umbrella and conducted Interviews for hiring and
recruiting external applicants
ABC
Financial Services - Sherwood
AR 72120
- I did
both the Lead and Training positions.
- I was a floor lead from
- During the day,
ABC
Financial Services - Sherwood
AR 72120
- In
charge of helping customers handle their Gym and health Club memberships
on the financial/billing aspect.
- Resolving
issues with customer billing and services such as canceling, suspending,
and transferring accounts.
- Taking
escalated calls in the call center and dealing with customers on a
Supervisor level to resolve issues
- Placed
outbound calls in attempt to collect a debt for any past-due or delinquent
member accounts.
Educational
Instructor (Full Time/40hours) Jan 2002-
June 2005
Flake
Wilkerson/Market Insights (Market Strategies)
North Little Rock./Little Rock Arkansas
- Education
and continual education with both New Hired entry level Interviewers.
- Develop
new Training and educational solutions for different formats of surveying
individuals for our clients.
- Monitor
and do Quality Assurance with the Existing interviewers in the call center
and using this information to conduct continual education geared towards
conditioning the seasoned interviewers and developing their communication
skills.
Flake
Wilkerson/Market Insights (Market Strategies)
North Little Rock , Arkansas
- Conducted
Surveys for multiple Clients which included
Telemarketing Sales
Representative (Full Time/40hours)
March
1997-Feb 2001
Heritage
Publishing – Sherwood Arkansas
- Conducted
Sales and Telemarketing calls for Non-profit organizations
Activities and Honors
ABC
Financial Services
- Training
and Educational Achievement Award.
(I have been training with
the company for 5 years and that is the longest they have ever had a stand
alone training instructor.)
- Certificate
of Completion for development skills in Human Resources (Harassment, loss
prevention, work/Labor Laws)
- JROTC
Leadership Education Training
- Army
National Guard 2000-2001
- M.O.S.
– 92A Inventory Supply Specialist.
- Basic
Combat Training:
SKILLS
·
Proficient in all Windows platforms (Microsoft Works, Word, Excel and
Power Point)
·
Types 35+ words per minute
·
10-Key
·
Great customer service skills
·
Talking to others to
effectively convey information
·
Listening to what other people
are saying and asking questions as appropriate
·
Actively looking for ways to
help people
·
Managing one's own time and the
time of others
·
Multitasking in a fast paced
environment
·
Communicating effectively with
others in writing as indicated by the needs of the audience
Download Resume Format
.JPG)
0 comments:
Post a Comment