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309 E Field St, Nanticoke PA 18001

570-817-9876 Cell

Anna Coleman

Objective	To utilize my work and personal experiences to acquire a challenging position that offers growth potential
Experience	11/2003- Present           T-Mobile                                  Wilkes Barre, PA  Small Business Representative Recent Promotion to B2B sales Sell innovative technological products and services to individual and business customers. Accurately prepare daily paper work Knowledge of various computer programs, such as Microsoft Word, Excel, PowerPoint, etc. Repair phones, laptops, personal data devices, handheld computers, and blackberry’s including software and hardware installation Ability to objectively handle confrontation and work to make a resolution Generate leads through warm and cold calls, as well as current customer referrals Follow up sales with scheduled call backs, letters, emails, and text messages to ensure satisfactory customer Coach and Develop new employees Interview potential new hires Work to reduce costs associated with running a kiosk/ store Daily inventory duties as well as sending back, creating and receiving shipments and properly filing paperwork
	01/2002- 09/2003           Artic Refrigeration                      Philadelphia, PA Business to Business Representative Sold refrigeration services and service contracts to small, medium and large businesses and corporations Created new accounts through cold and warm calling. Used internet forums, business walk-in’s, local events such as golf outings, luncheons Traveled up to 70% in a 60 mile radius  Worked  in an independent environment  Routinely achieved goals and quotas Follow up with sales on a daily basis to insure satisfaction, as well as to answer questions or concerns Maintain lasting business relationships with Major Companies such as Penske and Edy’s Ice Cream 09/1999- 01/2002           AT&T Wireless Services                Allentown, PA Account Executive/  Assistant Store Manager Small and Medium business accounts 70% travel requirements Met or exceeded quotas and goals Member of excellent management team Accelerated my knowledge of operational function and the reduction and maintaining of office costs. Managed personal inventory Assist in the training of new hire employees  Help to motivate fellow teammates to achieve desired sales goals and quotas Interview new hires Kept an open door policy for any discussion or development/ coaching with employees Managed Wal-mart Kiosk and all duties within, schedules, disciplinary actions, etc.
Education	1997-2000              Luzerne County Community College                 PA   Associates Degree in Illustration, Graphics, and Formal Artistry 2009- current            Luzerne County Community College                      PA  Working on Bachelor’s in Social Sciences  Spanish as a second language
Achievements	2008-10, Wrote and recorded record album, signed with recording company HHN Records for a development deal. Played in various clubs and venues through out PA. Achieved top 10% of sales force for T-Mobile Wireless by being acknowledged by President’s Club. Participate in charity events for A Walk for Life (American Cancer Society). Received Shadow of a Leader award in April 04. Also received Gold sales award in May 2005, Silver in October 2005, and Bronze in August 2004 as well as numerous mentions for excellence by District Manager. References available upon request

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