- Project Management Experience
- VMWare VSP Certified
- Juniper Sales Certified
- Some Linux Experience
- Proven Sales Track Record in a
Full Service IT Company (As Pre-Sales Engineer)
- Exceptional Presentation Skills
- Server Management Experience
- Client Demo/Webinar Experience
- Setup and Maintenance of
Workstations and Servers of all Windows flavors
- Client training abilities
- Meet with Prospects to discuss their system
configurations and devise methods of integrating them into our hosted
environment
- Give client presentations on internal software and methods
- Rebuild
servers as needed
- Assist IT in support procedures
- Describe to potential clients how we build images to
work with their training material
- Managed all new Customer Accounts from inception to
post-sales support
- Created Demo Videos to run on the Website to offer
guidance in using the software
- Bi-Weekly Webinars given to current and prospective
clients alike
- Personalized training seminars with newly signed
clients/companies
- Assist Sales Staff as well as Partners on the use of
and customization capabilities of the software
- Provided pre and post sales
engineering support for a national sales team
- Developed and present complex
technical solutions in business terms to C-level executives of small,
medium and Fortune 1000 companies
- Met with prospective clients,
conduct technical analysis of their infrastructure and provide a report
comparing those findings against best IT practices and providing
recommendations to corporate executives on technology strategies,
industry-best practices, proper staffing levels, security and
infrastructure investments
- Completed record number of
technical assessments in 1st half of 2008 more than
doubling the previous high-level benchmark
- Recognized as Sales Engineer of
the Quarter for 9 consecutive quarters
- Recognized as Sales Engineer of
the Year for 2007 and 2008
- Project Manager for 78 client
implementations totaling more than 5500 users
- Responsibilities included
network redesign and integration with the Centerbeam solution,
installation and administration of Windows Servers and Win2000/XP/Vista
workstations
- Completed 90% of projects on
time and on-budget. Project scopes included: design and specification,
HW/SW procurement, integration testing, implementation, installation and
new client training
- Managed and trained on-site
client staffs and temporary workers
- Trained and supervised all new
help desk employees on Help Desk procedures and calls
- Led initiative to standardize
telephone Help Desk procedures reducing the Average Speed to Answer to
less than 60 seconds thereby increasing end-user satisfaction
- Managed the set up new machines
for faculty, classrooms and labs
- Responsible for installing,
troubleshooting and resolving entire school infrastructure including both
PC and Mac platforms both hardware and software.
- Installing and troubleshooting
- Setup RMA information on broken
equipment
- Responsible for all data flow
and context including Liners, Weekly Logs and Audio Files. Volume
consisted of 50 Disc Jockeys and 9 Producers for 38 Stations on 135 Live
Streams
- Managed team of Audio Context
Editors
- Assisted Producers with
stations using radio automating software such as Dalet and Selector
- Created and maintained a
database of over 500 Ads for all live stations
- Responsible for all streaming
text (Metadata) in player
- Created music library of over
15,000 songs
- Configured and support client
PC for remote sales forces and telecommuters
- Completed companywide migration
from CCMail to Outlook/Exchange
- Installed, configured and
maintained Windows 2000 Servers
- Installed, configured and
provided ongoing administration of Microsoft Exchange 5.5 messaging
infrastructure
- Answered and researched Tech
Support questions on tape backup products
- Troubleshooting network issues
with Mountain Software
- Led product training seminars
for employees of NCE Computer Group (Took over product line)
- Setup returns and exchanges for
defective products (Tape Backup Drives)
- Provided phone triage escalating support issues to the
proper Tech Support and engineering resources
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