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TERESA SIRMON
309 Post Oak Court
309 Post Oak Court
Mobile, AL 36001
United States
teresa.sirmon@gmail.com
251-209-9876
OBJECTIVE
To use my experience, knowledge and background associated with Information Technology to accomplish the necessary job duties as required for the Help Desk Technician position.
EXPERIENCE
2010-Present Austal USA
IT Coordinator
Assisted with day to day administrative computer needs for 1500+ employeesn
Build and maintain Ghost Imagesn
Maintain applications and drivers within MDTn
Setup and configure phones for employees using BESn
Create and maintain accounts within Active Directoryn
Setup accounts within our RSA server and assign RSA tokensn
Provide customer assistance for company based and non-company based softwaren
Manage over 200+ GTMPC accountsn
Use remote desktop software to assist with end users daily needsn
Build virtual enviroments for testing purposesn
Coordinate customer support requests to assure its fastest resolutionn
2005-2010 Kingsway America Incorporated
Quality Assurance Analyst
Analyze software and ensure proper functionality of productn
Configure queries in SQL to find and manipulate datan
Review documentation for errors and report any issues foundn
Create test plans as guidelines for testing future assignmentsn
Enter data to recreate current issues and reenter data after a fix has been applied to ensure accuracyn
Run nightly processes and backup datan
2003-2005 Southern United-Information Technology Mobile, AL
I.T Representative
Assisted with day to day administrative computer needs.n
Handled Point of Sale service calls for 60+ employeesn
Rebuilt and configured computers for employees using Ghost.n
Loaded specified software to meet departmental needs.n
Configured and maintained logins for new employees within ADUCn
Updated and managed support for servers.n
Created phone extensions and voicemail for employees with Miteln
2001-2003 Southern United- P.O.S. Technician Mobile, AL
Point of Sale Representative
Traveled to agents offices to instruct and install company software.n
Followed up on technical issues related to the software use by agents.n
Worked as initial liaison between agents and marketing representatives.n
1999-2001 Unclaimed Furniture Mobile, AL
Assistant Manager
Recorded company sales and daily report log.n
Handled transactions and final merchandise sales.n
Supervised and managed sales representatives and warehouse employees.n
Ran credit reports and approved financial applications.n
Organized daily objectives and goals for staff.n
Handled monthly inventory inspection.n
EDUCATION AND CERTIFICATIONS
2000-2001 Lee University External Studies
Completed One Semester of Business Managementn
19962000 Oak Park Christian School Mobile, AL
Graduated with Honorsn
A+ Certifiedn
Network+ Certifiedn
REFERENCES
Upon Request
To use my experience, knowledge and background associated with Information Technology to accomplish the necessary job duties as required for the Help Desk Technician position.
EXPERIENCE
2010-Present Austal USA
IT Coordinator
Assisted with day to day administrative computer needs for 1500+ employeesn
Build and maintain Ghost Imagesn
Maintain applications and drivers within MDTn
Setup and configure phones for employees using BESn
Create and maintain accounts within Active Directoryn
Setup accounts within our RSA server and assign RSA tokensn
Provide customer assistance for company based and non-company based softwaren
Manage over 200+ GTMPC accountsn
Use remote desktop software to assist with end users daily needsn
Build virtual enviroments for testing purposesn
Coordinate customer support requests to assure its fastest resolutionn
2005-2010 Kingsway America Incorporated
Quality Assurance Analyst
Analyze software and ensure proper functionality of productn
Configure queries in SQL to find and manipulate datan
Review documentation for errors and report any issues foundn
Create test plans as guidelines for testing future assignmentsn
Enter data to recreate current issues and reenter data after a fix has been applied to ensure accuracyn
Run nightly processes and backup datan
2003-2005 Southern United-Information Technology Mobile, AL
I.T Representative
Assisted with day to day administrative computer needs.n
Handled Point of Sale service calls for 60+ employeesn
Rebuilt and configured computers for employees using Ghost.n
Loaded specified software to meet departmental needs.n
Configured and maintained logins for new employees within ADUCn
Updated and managed support for servers.n
Created phone extensions and voicemail for employees with Miteln
2001-2003 Southern United- P.O.S. Technician Mobile, AL
Point of Sale Representative
Traveled to agents offices to instruct and install company software.n
Followed up on technical issues related to the software use by agents.n
Worked as initial liaison between agents and marketing representatives.n
1999-2001 Unclaimed Furniture Mobile, AL
Assistant Manager
Recorded company sales and daily report log.n
Handled transactions and final merchandise sales.n
Supervised and managed sales representatives and warehouse employees.n
Ran credit reports and approved financial applications.n
Organized daily objectives and goals for staff.n
Handled monthly inventory inspection.n
EDUCATION AND CERTIFICATIONS
2000-2001 Lee University External Studies
Completed One Semester of Business Managementn
19962000 Oak Park Christian School Mobile, AL
Graduated with Honorsn
A+ Certifiedn
Network+ Certifiedn
REFERENCES
Upon Request
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