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CORE COMPETENCIES
IBC – (02/2011 –
PRESENT)
KEY ACHIEVEMENTS
KEY ACHIEVEMENTS
Enterprise
Alliance
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QUALIFICATION PROFILE
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Highly-effective
Program Management professional with more than fifteen years of experience in
information technology, Project/Program Management, and implementing strategies
to effectively execute distributed delivery projects. Possess extensive qualifications in all
facets of program life-cycle development complemented with ability to deliver
critical projects on time and under budget.
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Project and Program Management
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Leadership and
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Quality Assurance & Processes
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Problem Resolution and Decision Making
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Budget Control & Implementation
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Time Management & Prioritization
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Oral and Written Communication
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Distributed Delivery Model
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CAREER HIGHLIGHTS
_____________________________________________________________________________________
Program Manager
Independence Blue Cross (IBC )
is a leading health insurer in southeastern Pennsylvania IBC and
its subsidiaries provide coverage to 3.1 million people. It serves all areas of the health care market
by offering quality products and services such as managed care, traditional
indemnity, Medicare, and Medicaid
- Implementing an enterprise-wide PPM tool that provides visibility of
activities from top-to-bottom, enhancing communications and improving the
effectiveness of project delivery.
- Engaging with key stakeholders on regular basis to drive Change
Management.
- Provided leadership and mentorship on challenges associated with
implementing a PPM tool.
- Mentored client team
in methodology and encouraged best practice in program management to drive
adoption of the tool.
- Managing
a team of internal and external vendor resources to ensure delivery is on
time and at budget.
- Maintaining
full responsibility of a $5mm program
over 2 years.
CIGNA – (06/2010 – 02/2011)
Program Manager
A global health services company with international
footprint in addition to providing administrative services to approximately 80
percent of its clients.
- Established processes and procedures to effectively setup governance
across all of the Group Insurance projects.
- Lead multi-year programs using structured methodology and governance
to successfully deliver them by aligning to the business goals.
- Provided leadership and mentorship to project managers.
Managing the implementation of a large scale complex
solution for CIGNA Voluntary products. The
solution consists of three key initiatives; integration with enrollment
partner, integration with trusted advisor, and developing a decision support
tool. The program consisted of multiple
vendors and required efficient coordination to ensure successful delivery.
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Served as the
Program Manager for managing communication between the vendor and the business stakeholders.
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Managed vendor relationship to ensure delivery is on time and at
budget.
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Responsible for managing and maintaining business stakeholder
relationships.
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Managed a team of 20 resources including vendor and
internal resources.
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Maintained full accountability for managing a $3mm Program using internal and vendor resources.
Capgemini US
Director
North American Logistics System (NALS)
Directed the development of a large complex program capable of
order entry and delivery management for bulk gas used by Praxair in the US Canada Mexico
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Maintained full responsibility of a $12mm portfolio using onshore/offshore delivery over 2 years.
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Provided leadership and direction to cross-functional team of 120
offshore and 20 onshore resources including onshore client resources.
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Exceeded Client leaderships’ expectations to effectively lead the
entire program delivery.
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Directed the coordination of all implementation tasks involving
third party vendors as well as provided consultation to client on program
implementation.
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Worked collaboratively with client and internal team in finalizing
processes for effective offshore delivery.
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Fostered client loyalty by ensuring that the client fully utilizes
the value of our solutions and services.
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Mentored team in methodology and consulting excellence and
encouraged best practice in program management and planning.
Implemented a commercial off the shelf software (COTS) automated
purchase-to-pay system that included requisitions, approval routing,
purchasing, receiving, invoice workflow and employee expense reports.
Stakeholders of the system are employees, managers, and executives.
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Served as the sole Project Manager for the successful
implementation managing communication between the vendor and the stakeholders.
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Successfully Implemented the ProcureIT solution within 3 months
beating client expectations.
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Managed vendor/systems integrator relationship and ensured
ProcureIT was delivered on time and under budget.
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Worked with Procurement Manager and Legal Department to review
Contractual Agreements between the vendor and the client.
Wastepaper Information Network System (WIN )
Managed an implementation of Order Entry, Order Status,
Transportation Management, Bookkeeping, and Reporting solution suite for one of
the largest pure traders of recycled fiber in the world
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Oversaw the achievement of successful delivery of the WIN system for Domestic and Europe
region.
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Developed project plans and assumed responsibility for project
profit and loss.
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Responsible for managing and maintaining client relationships.
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Utilized RUP Methodology for the development and implementation of
the WIN system.
Lead Consultant
Loan Application and Disbursing
System
Developed and Implemented a Loan Application Data Entry, Loan
Disbursements, Customer Credit Checks, and Reporting solution suite for Loan
processing and disbursing organization. Stakeholders of the system were
university students and Loan processing analysts.
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Produced project status reports, managed the team and resolved
day-to-day issues with emphasis on SDLC.
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Monitored project activities and advised leadership team of issues
due to resource availability
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Tracked software customization, defects and issues via the use of
SDLC.
Pricewaterhouse Coopers (09/1998 – 09/2000)
Lead Consultant
Order Management System
(OMS)
Developed and implemented an eCommerce Order Entry, Order
Tracking, Inventory Management, and Reporting system.
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Development Lead for a full lifecycle software development using
Microsoft technologies.
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Project successfully implemented a global Web Based Order Entry,
Implementation, and Inventory Tracking System.
E.I. Dupont de Nemours (09/1995 – 09/1998)
Consultant
Details available upon request
Education, Training & Certification
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Masters in Information Systems, Drexel University Philadelphia , PA
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Bachelor in Electrical Engineering, Drexel University Philadelphia , PA
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