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Teresa Vukich

teresa@trentvukich.com | 801.477.9876

Highland, UT

               

WORK EXPERIENCE

 

SERVICE REPAIR SOLUTIONS, Orem UT

                (March 2006 – Present)

 

Product Manager - (Present)

·         Delivered inspection software, process management reports, unique fixes, a professional social network and CRM solutions.

·         Released several customer facing products (from concept to ship)

·         Inventor on new patented products

·         Delivered an instant messaging application (real-time notifications transmitted via SMS/SMTP technology). Adopted by over 10,000 users.

·         Delivered a new iPhone/iPod based application for Mobile inspections

·         Prepared mockups, written requirements, feature documentation and client talk track for our marketing and sales departments

·         Immersed in Agile software development management

·         Learned the Software Development Life-Cycle from all aspects. Managed as a Product Owner and Scrum Master

·         Product Owner/Scrum Master with the Core development teams (internal/infrastructure).

·         Directed multiple cross-organizational initiatives. These initiatives often involved 50-90 engineers, architects, and marketing personnel spanning as many as 20 different departments and agencies.

·         Managed and directed sales and consulting departments in areas such as Business Process Management, Application Integration, and Application Software Design, etc.

·         Worked under strict time-lines and executive expectations

·         Worked with multiple teams off-shore (including travel to Vietnam and Russia)

 

Fulfillment Operations Team lead - (March 2006 – October 2008)

·         Staged laptops, wireless access points, network switches, firewall servers, and high performance servers. 

·         Learned networking, Symantec Ghost imaging, and staging Virtual Operating Systems (with XenServer)

·         Examined contents and compared with records to verify accuracy of incoming or outgoing shipments.

·         Managed $2 million in inventory with Mass 500 software.

·         Managed fulfillment team support case work and employees.

INTERNSHIP

Cascade Developments, San Jose, Costa Rica

(August 2008 – December 2008)

·         Design company website, including additional pages for development projects

·         Write detailed reports for potential investors on current real estate projects

·         Analyze land and surrounding area for investment deals

·         Translate legal contracts and documents (Spanish to English)

               

LEADERSHIP EXPERIENCE

Home Owners Association - President

(Provo, UT 2010-present)

·         Registered Agent for Bel Courtyard Condos LLC

·         Balanced budgets and negotiated contracts

·         Involved in several legal settlements

VOLUNTEER WORKER

                (June 2001 – July 2003) Antofagasta, Chile

·         Supervised up to 24 other volunteer workers.

·         Identified others' strengths and weaknesses, and created specific trainings to help them improve any shortcomings.

·         After delivering the trainings, followed up and gave positive reinforcement, as well as constructive feedback for further improvement.

PERSONAL AND PROFESSIONAL STRENGTHS

·         Strong written and verbal communication skills (Spanish and English)

·         Goal oriented and highly motivated

·         Strengths Finder test results: Competition, Focus, Achiever, Context, Significance

·         Excellent research and development, negotiation, product management, engineer management, sales/consulting department management, marketing, training, lecturing, sales, leadership talent.

EDUCATION

UTAH VALLEY UNIVERSITY/GCU

            (2004 - 2008)

·         A.S., Associate of Science

·         B.A., Business Communications

·         GPA 3.6

BINGHAM HIGH SCHOOL

SCHOLARSHIPS/AWARDS

·         Inventor on instant messaging patent related to technology solutions.

·         Accepted athletic scholarship (UVU)

·         Eagle Scout award - Boy Scouts of America

REFERENCES

Available upon request

                                       

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