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RUBY MAUS
309
78th Street South
Cottage
Grove, Minnesota 55001
612-202-9876
◄PRODUCT
MANAGER / PROJECT MANAGER►
CAREER PROFILE
Accomplished and
quality-driven product and project manager with over 7yearsresults-driven
experience with creating innovative software solutions. Defined and developed
product strategies and roadmaps based on customer/developer needs, competitor
analysis, and innovative technologies. Strengths:
● Technical project / product manager ● PM process
●Agile product
development ● SCRUM
● Strategic
product development ● JIRA product
management software
● Base Camp
project management program ● Staff training
and coaching
WORK EXPERIENCE
WEATHER CENTRAL / DTN / KAVOURAS
- Burnsville, Minnesota; 1993 -
2011
(Weather Central provides
state-of-the-art weather system software to clients worldwide. In 2004, Weather
Central acquired the media division of DTN. DTN purchased Kavouras in 1998).
Product Manager /
Project Manager(2004 - 2011)
Provided 24/7 cable and
broadcast weather display systems and live weather sensors. Defined roadmap for
products and new software releases.Worked with RND to scope out updates.Managed
development schedule during development cycles.
Pretested software builds
to minimize QA time. Assisted with proofing documentation. Trained production,
service and QA staff on new software features. Provided sales with
documentation on upcoming releases.Provided essential information and graphics
to marketing staff.
·
Released HD version of 24/7:LIVE andWxPoint:LIVE onWindows
7.
·
Created template graphical scheme for WxPoint:LIVEdecreasingimplementation
timeand cost.
·
Removed dependencies on external hardware for the 24/7:LIVE product.
·
In 2009, redefined 24 hour cable product, WxPoint, and moved WxPoint into an existing:LIVE platform, creating a new product as a
upgrade path for existing customers and increased new customer sales, with WxPoint:LIVE.
Customer Service
Product Analyst
Provided top tier support for customers and support staff as additional
role .
Page 2, Richard Maus
Project /
Product Manager - NBC Weather Sensors(2004 - 2005)
Managed the installation of
over 170 remote weather sensors and 80 web cameras. Defined and deployed display
software enhancements. Defined display systems enhancements and work with
developers to implement. Pretested all software, and outlined documentation.
·
Additionally took on "NBC Weather Plus"
product manager role, working with NBC to define new features.
·
Managed WxPoint product for weather sensors and 24
hour weather channel.
Meteorlogix
Customer Data Conversion Project Manager(2004)
Defined scope of
development needed to convert data. Tested data conversion software. Provided
needed upgrade documentation. Helped manage schedule and staff for onsite
installation.Managed customer retention program. Provided support to service
and training staff. Responsible for escalated support issues.
·
Converted all Meteorlogix customers to Weather
Central's data feed.
·
Based on success of this special project, was
provided an opportunity to choose future role and position in the company.
Manager of
Broadcast Customer Service(2004)
Managed all broadcast
customer service departments such as training, graphicarts, and field
services. Provided installation and
training schedules.Created implementation plans and system drawings.Performed
sales handoff calls and action items.
Manager of
Technical Services(2001 - 2003)
Managed field technicians
and call center. Made systems drawings and reviewed customer orders. Handled
escalated software bugs and customer feature requests to product management.
Took escalated calls from technicians.In charge of finalizing software for
release.Oversaw order and installation from start to finish.
·
Worked as a team to implement Help Desk and Tier
Support improving call flow.
·
Implemented WEBEX throughout the call center from
start to finish and as a team.
·
Reorganized entire sales handoff. Streamlined
installation process.
·
As manager, added responsibility of hiring and
terminations.
Supervisor of
Technical Services(1999 - 2001)
Senior Field
Engineer (1999)
Field Service
Engineer(1993 - 1999)
EDUCATION
NORTHWESTERN ELECTRONICS
INSTITUTE - Columbia Heights, Minnesota;
Graduated 1991
Associate in Electronics
Technology
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