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Sofia Nanayakkara

309 Foxridge Rd § West Hartford, CT 06001 § 860.918.9876 § Nanayakkara.Sofia@gmail.com

Strategic IT Leader

Technology Professional with 15+ years of experience leading teams and marshalling resources for

IT projects that result in productivity, efficiency, revenue and profitability improvements.

Track record of success building and leading high-performing teams to create practical, reliable and stable, state-of-the-art business solutions in fast-paced, high-volume, mission-critical environments. Frequently assigned to spearhead engagements for key clients based on well-developed skills in research and planning, communication, teambuilding, organization and leadership. Experienced in developing and managing voice and data networks, data center systems, and supporting enterprise-wide applications. Competencies include:

§  UML Design & Modeling

§  User Acceptance Test (UAT)

§  User Certification Test (UCT)

§  Change Management (ITSM)

§  SAN/NAS Storage Management

§  Digital Asset Management (DAM)

§  Configuration management (ITSM)

§  Enterprise Resource Planning (ERP)

§  Joint Requirements Document (JRD)

§  Service-Oriented Architecture (SOA)

§  Capacity Management Planning

§  Release and deployment management

§  Systems Development Life Cycle(SDLC)

§  Customer Relationship Management (CRM)

§  Data Warehousing and Business Intelligence

§  Service Level Agreement (SLA) Management

§  Business Analysis & Requirements Gathering

§  Capability Maturity Model Integration (CMMI)

§  Process Improvement & Management (PI&M)

§  Information Technology Infrastructure Library (ITIL)

 

Professional Experience

 

AerO-mED, Glastonbury, CT

(Privately-held medical product distribution company with warehousing and kit assembly services)

Director of IT Services .......................................................................................................  2009-present

Oversee streamlining operation of the IT department and ensure alignment with the business objectives of the organization. Spearhead the planning, coordinating, directing, and designing of all operational activities of the IT department using ITIL principles, and provide direction and support for IT solutions that enhance mission-critical business operations.

Technical environment: Dell PowerEdge Servers running Windows 2003/08 on VMware 4.0/4.1 ESX/ESXi; hosting Microsoft SQL Server 2005/08, Application Servers, Development Servers, File Servers, Blackberry Servers; using Dell SANs storage; networked using Dell, Cisco, Barracuda & Netgear equipment; (Routers, Switches) and connected to Toshiba voice equipment.

• Work closely with other departments and the Steering Committee to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization, resulting in the development of a contract management system, a terminated employee checkout process, a HA (High Availability) Blackberry server group, and a new RDP server.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Created a preliminary budget, analyzed current expenditure, and renegotiated most vendor contracts.
• Oversee the provision of end-user services, including help desk and technical support services. Interface with business units regarding SLAs and ensure quarterly goals are met.
• Led the ERP selection process by performing requirements analysis, developed a RFP, established a Software Selection Committee, developed demo scripts, and analyzed results with the Selection Committee.
• Visit client sites to analyze their operations and requirements.  Developed a Client Implementation Plan and designed a Lowest Unit of Measure process to service clients.
• Increased application performance by 200% through the Fox Pro Database optimization, cleaning server level data, moving historical data to another database, and redesigning vLANs and VMware components.
• Developed a highly redundant and secure WAN/Internet MPLS network to expand the network capabilities and to handle increasing bandwidth requirements.

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• Developed a disaster recovery plan and relocated backup servers. 
• Developed an eSupply website to sell bone marrow kits, an EDI-SagePro tunnel to automate transactions, a vendor catalogue autoloader to reduce data upload time, an automated UOM conversion process, an ACH processing system to accept checks online, a power user rights policy to increase security, and an IT plan to move the manufacturing facility to another location.
• In connection with the CMMi strategy, performed Visio, Word, Publisher, and Excel training; negotiated IT SLAs with other business units; selected network monitoring applications; and automated routine functions like OS updates and DB maintenance.
• Developed an IT plan to move the main warehouse to South Windsor, including building a Wi-Fi campus in the new warehouse, building new data connectivity, and modifying the applications to support the new location.
• Assessed existing teams and reorganized the department by creating an IT mission statement, enforcing team pledges, developing a bonus structure tied to expectations, and providing additional training.

 

BREC, West Orange, NJ

(Privately-held real estate holding company with investment, brokerage, property management & construction services)

Director of IS ............................................................................................................................  2004-2009

project Manager....................................................................................................................... 1999-2004

Provided strategic and hands-on IT leadership for implementation of (i) applications and hardware for CRM/ERP (Similar to Yardi Voyager) , and (ii) financial and transaction management solutions, with the goal of streamlining processes, improving customer service, reducing costs, and enhancing information systems security for this real estate investment firm. Maintained the efficiency of the IT infrastructure projects and initiated technology advancements as needed using ITIL practices.

Technical environment: Dell PowerEdge Servers running Linux, Windows 2003/8 hosting Oracle 10g, Microsoft SQL Server 2000/5, Project Server 2007, and SharePoint Server 2007, networked using Dell, Cisco & Juniper equipment. (Routers, Switches) and Avaya voice/data equipment.

• Established organizational technology strategies to the satisfaction of all stakeholders, including managing all outside vendors to ensure they met deadlines under budget, and addressing IT issues with vendor (i.e. Verizon, Dell, Cisco, and Juniper) for resolution.
• Assisted diverse technical and non technical staff in identifying and resolving voice and data; hardware (telecommunication, network, SAN storage), software (Win/Linux server, Exchange, SharePoint, backup, anti-virus and other maintenance apps)   and networking (VoIP, QoS) problems, while maintaining effective working relationships.
• Determined systems architecture and capacity; and implemented EMC Storage Area Network, VMware Virtualization and maintenance in accordance with ITIL best practices.
• Responsible for hands-on management of IT department with service strategy, design, transition, operation and continual service improvement of all infrastructure including storage and voice.
• Re-engineered all areas of network (VOIP, VPN, MPLS, VLANs, firewalls, switches) operations; increased networks’ efficiency and QoS using continuous improvement techniques; setup a call center to handle customer service requests and enabled remote access of key client data by updating LAN/WAN to accommodate mobile device data retrieval.

 

MicroLine Systems Inc. East Orange, NJ

(Privately-held IT consulting company)

IT Consultant / Project Manager  ......................................................................................... 1997-1999

Improved business processes and delivered IT systems that reduced costs and increased revenues for clients of this IT consulting firm. Managed project budgets and guided multi-disciplinary teams of programmers, analysts, and outside contractors on system/application design and implementation projects, network & systems administration, database administration, intranet/internet, training and support services. Collaborated with sales and client executive management to formulate strategic direction and execute assignments on schedule and within budget.

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Commercial Data Processing Fairfield, NJ

(Privately-held data processing & warehousing company)

Director of PC Applications and Systems .......................................................................... 1995-1997

 

Managed full project life cycles for this data processing company and its customers with a focus on data management and sharing, mobile computing, and field automation peripheral equipment. Led multiple projects concurrently with life cycles of 3 months to 2 years. Supervised project teams of 4-11 and budgets of up to $2 million. Met with clients to determine requirements and kept clients apprised of project status. Managed IT purchasing; realized significant cost savings through vendor negotiations.

 

ME Magazine Newark, NJ

(Privately-held government supplier publication with $700,000 in annual revenue)

Senior Programmer / Analyst................................................................................................. 1992-1995

 

New Jersey Institute of technology Newark, NJ

(Public Research University with $29 billion in annual revenue)

Senior Research Assistant / Programmer .......................................................................... 1990-1992

 

Education / Certifications / Memberships

UNIVERSITY OF CONNECTICUT – Hartford, CT

Master of Business Administration, Part time MBA Candidate, (Expected graduation 2014)

Concentration: Management of Technology.

 

New Jersey Institute of Technology – Newark, NJ

Bachelor of Science, Computer Engineering, Cum Laude.

Concentration: Communications & Digital Data Networks.

Certifications:

§  Certified Novell Administrator (CNA) - Novell

§  Certified Scrum Master (CSM) – Scrum Alliance

§  Project Management Professional (PMP) – Project Management Institute

§  Symmetra Certified System Engineer (SCSE) - American Power Conversion (APC)

§  Pursuing Certified Information Systems Security Professional (CISSP) - Expected in June 2012

§  Pursuing Information Technology Infrastructure Library (ITIL) V3 - Expected in January 2012

Memberships:

Project Mgmt. Institute (PMI) ● The Society for Information Mgmt.  (SIM) ● American Mgmt. Association (AMA)

 

Technical Inventory

Hardware:                                VAX 8600, 3500, IBM ES9000, RS600, SG 4D, AS 400, Cisco & Juniper Routers & Switches, CSU-DSU, Lucent(Avaya) Partner, Toshiba, InterTel, Cisco phones.

Operating Systems:                 VMware 4.1/5.0 VAX/VMS, JCL, Linux, Windows NT/2000/3/8/CE/Embedded.

Software:                                 Microsoft Office, Project, Outlook, Visio, Publisher,

McAfee VirusScan & ePO, NOD 32, VoIP Monitoring Manager, Oracle 7.3/10g, Microsoft SQL Server 2000, My SQL, Microsoft Office Project Server 2007, Exchange Server 2007, SharePoint Server 2007, vCenter.

Info/Lawson M3, LSO, MEC, LBI, PDM, API, MOM, Web Services

Languages:                              JAVA, C, C++, Assembly, VB 3, FoxPro, MS Visual Studio, .NET, HTML.

                                               

Voice & Data Networking:        DNS, WINS, DHCP, TCP/IP, IPX/SPX, SNMP, VPN, VLANs, FTP,

                                                UDP, IPsec, VoIP protocols, H.323, SIP, RTCP, MPLS, QoS, firewalls,

Private Line, RIP, OSPF, EIGRP, BGP, IPv4 and IPv6

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