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MaYA Rosen

309 Celler Road Edison, NJ 08001

(732) 572-9876 maya@optonline.net

Summary

Creative and energized professional skilled in analyzing the business to ensure that the technology tools used meet the business needs. In depth knowledge of SDLC with proven hands-on experience leading technical aspects of a project, documenting processes, performing and managing all phases of software quality assurance and process improvement, developing metrics, and mentoring colleagues. Exceptional at using prior experience to hasten success in new situations.

 

Highlights

·         Enhanced the productivity of the sales force of a large pharmaceutical company by enabling them to better communicate with their speaker bureau. This allowed them to plan and carry out medical education meetings more effectively.

·         Ensured the quality of the web-based clinical trial study monitoring software used by a large pharmaceutical company.

·         For the 3,000 sales representatives at Bristol-Myers Squibb:

·         Enabled multiple upgrades of the Sales Force Automation (SFA) software and hardware to be deployed with maximum quality that achieved minimal business interruption.

·         Ensured the software used by the Sales Reps conformed to CFR 21 Part 11 standards as well as PDMA standards.

·         Developed training tools that facilitated the learning of the Sales Force Automation software.

·         Enhanced effectiveness of the metrics reporting software that tracks progress of quality assurance activities enabling management to make more informed business decisions based on current data.

·         Ensured the quality of telecommunication software functionality, resulting in fewer field faults and higher quality ratings for the business.

·         Identified the need for using historical data in project cost estimation and created a tool that enabled more accurate pricing by referencing previous estimates. This resulted in improving the competitive pricing of the organization.

 

Professional Experience

AHM Centeon Group – Business Information Analyst                                                                                        2007-Present

.Business Analysis

·         Analyzed business needs of large pharmaceutical companies and created User Requirement Specifications (URS) and Functional Requirement Specification (FRS) for program management and speaker training applications used by these companies.

·         Interfaced with the pharmaceutical business clients to help them achieve maximum utilization of their speaker program management, medical education and reporting software.

·         Worked with pharmaceutical sales force management to assess their reporting needs in terms of both compliance and ROI analysis. Created requirements and functional specifications for the reports and worked with the developers to develop user friendly reports.

·         Translated pharmaceutical compliance requirements into enhancements to the system to enable the customer to be compliant with the new and existing government regulations.

·         Analyzed the impact of sales force realignments to the speaker bureau software  systems and feeds and  coordinated all tasks necessary to implement a seamless transition to the new sales force organization.

·         Responded to production support requests and issues from the customer. Analyzed field faults and worked with the developers to resolve all issues in a timely fashion and to the satisfaction of the customer.

Quality Assurance

·         Planned and coordinated the analysis, development and test cycle schedules for the enhancement releases. Performed Release Management responsibilities associated with the QA and UAT environments.

·         Created Quality Assurance Test documents to verify enhancements to the software. Executed all tests and recorded results. Worked with developers to track, resolve and retest all issues found during the test cycle.

·         Assisted the client in performing their UAT. Worked with the client to resolve all issues and to help assure their comfort level of the new software.

Ness Technologies - Software Quality Analyst  (Consulting)                                                     2005-2006, 2006-2007

Provided software validation (CSV) consulting for clinical trial study monitoring software used by Pfizer Pharmaceuticals.

Business Analysis

·         Reviewed and updated user requirement Specifications (URS) for the web-based study monitoring software.

·         Analyzed requirements for enhancements to the software.

·         Created metrics to enable management to make informed decisions about the project.

Quality Assurance

·         Enhanced all existing Integration and UAT documentation to incorporate modifications to the software, including test plan, scripts, summaries, traceability matrices and UAT documentation. Coordinated all UAT efforts and guided the customer in the execution of the UAT scripts

·         Executed the test scripts and worked with the developers to correct defects that were found.

Bristol-Myers Squibb – Software Quality Analyst (Consulting)

Pharmaceutical Research Institute                                                                                                                                                       2006

Provided Computer System Validation (CSV) consulting services for two clinical trial applications: (1) A custom configured Documentum DCM application that is a repository for Standard Operating Procedure (SOP) Documentation and Quality System Documentation, and  (2) The scheduling functionality of a customized OPX2 application.

Business Analysis and Quality Assurance

·         Designed, documented and executed system and user acceptance test plans, scripts and summaries based on user requirements. Tracked defects and performed regression as per the Master Validation Plan

·         Created and maintained Requirements Traceability Matrix (RTM). Insured that all requirements were adequately interpreted and tested during all test phases in accordance with the business requirements.

Worldwide Medicine Group                                                                                                                                                              2003-2005

Provided business information analysis, data analysis and software quality assurance consulting for pharmaceutical Sales Force Automation group.

Business Analysis

·         Performed Data Analysis for special projects within the Sales Force Automation group.

·         Assisted in gathering business requirements for upgrades to the sales force software.

·         Documented process flows and operating procedures for key functionalities of the Sales Force Automation software.

Quality Assurance

·         Led the software validation and business verification testing efforts for the Sales Force Automation (SFA) team.

·         Performed validation testing under the guidelines of CFR 21 Part 11 and coordinated and tested the business functionality on multiple releases of the SFA software used by the BMS Pharmaceutical Sales Representatives. This included designing and documenting test plans and test scripts, executing the scripts, tracking the testing progress, evaluating the results and writing test summary documents. Testing uncovered critical issues that required code modification and retesting of the current release as well as issues that were corrected in future releases of the software.

·         Managed all aspects of group testing efforts for deployment of new hardware to the national sale force.

Other Accomplishments

·         Created Sales Force Automation software scripts which were used to train new Sales Representatives.

·         Mentored new tester for business verification testing.

Telcordia Technologies - Software Quality Engineer                                                                                         1995 - 2003

Project management

·         Prepared weekly status reports for several large projects. This involved collecting metrics data, preparing and maintaining supporting charts and graphs, working with project managers to analyze and evaluate progress on all phases of test cycle, and preparing executive summaries. Streamlined and automated the metrics reporting process.

·         Managed project estimation effort for large project. Responded to a need for a project costing history by creating an MS Access database that was used as a basis for estimating future project pricing.

Quality Assurance

·         Designed, documented, implemented and automated test cases for MVS, Java and web based applications for provisioning service orders, inventorying managed IP equipment, integrated middleware and end to end telephony solutions. Performed both functional and flowthrough regression testing.

·         Used SQL via TOAD to test a client/server Oracle telecommunications application.

·         Converted automated test suite to a more advanced test tool.

Other Accomplishments

·         Created on-line version of local group procedures and SOPs. Participated in CMM Level 5 certification efforts.

·         Mentored new employees.

 

Technology Skills

Centeon Speaker Bureau Management Software, Dendrite Sales Force Automation Software (WebForce); Ness Clinical Trial Software; Infoveiw Business Objects Reporting Software; OPX2; MS Word, Excel, Access, PowerPoint,  Project; Visio; MS Windows OS; Unix; SQL Navigator, Toad; Mynah Test Automation tool; Framemaker.

 

Professional Training

Bristol-Myers Squibb

Pharmaceutical Computer System Validation; CFR 21 Part 11 Computer System Validation; PDMA Compliance Series (including Samples Reporting and Record Keeping; Distributing Samples and Prescriber Eligibility; PDMA Sample Accountability Procedure; Compliance Investigations;  Samples Audits and Inventory Reconciliations).

Telcordia Technologies

ISO-9001 and CMM Certification Preparation, Software Testing Methodology; MYNAH5 Testing Tool; Intro to Oracle and SQL; INFORMIX Relational Databases; UNIX System Fundamentals; Intro to Shell Programming for Users; Introduction to JAVA, Excel-Intro, Intensive, and Customizing Applications; Framemaker-Intro and Intensive.

 

Education

Master of Science degree in Computer Science - Fairleigh Dickinson University

Bachelor of Arts degree in Mathematics - New York University

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