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Non-Commissioned Officers
Leadership School
– Camp LeJeune , NC
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Carlie Williams
309 Susan Drive
Hammond, LA 70001
(985) 687-9876 - Cell
williamscarlie@gmail.com
WORK
EXPERIENCE
April 2011 – November 2011 (Core Networks) – Covington, LA
Working as a
Senior Network/PC Technician. Duties
include Data/Voice Networking, Server/Desktop Support, Web Site Design/Hosting,
Secure Remote Data Backup, Data
Recovery, PC
Installation/Configuration/Troubleshooting, Basic Server/Networking
Installation/Configuration/Troubleshooting & Voice/Video/Data cabling.
May
2008 - March 2010 (Ciber/MS. Dept. of Education) – Jackson , MS
Worked as a Field
Network Consultant in a Windows & Novell environment. Designs, tests, trouble-shoots, and implements local and
wide area networks to meet the need of clients
and prepares specifications and plans for implementation of new or enhanced
networks. Designs, configures,
trouble-shoots, and implements network hardware, software, ancillary services,
and network communication gateways to other computing environments. Monitors network performance and makes
modifications to enhance operating efficiency. Manages network operations and identifies and
resolves network (and component) operating problems with vendors and internal
staff. Provides support to other
technical staff members in installing and configuring network equipment and in
resolving user or systems problems. Provides
weekly status reports to the Network Manager
summarizing work done for the previous week.
February 2007-May 2008(Angus-Palm Industries) – Florence , SC
Worked as a Network Administrator in a Windows
environment. Duties include installing new software
releases, system upgrades, evaluate and install patches and resolve software
related problems. Performs,
maintains and tests system backups and recovery. Maintains data files, file management and
monitors system configuration to ensure data integrity. Provided recommendations to management and/or
contractors for installation, maintenance and upgrades to Local area and wide
area networks (LAN and WAN), file servers, print servers, drawing servers,
desktops computers, CAD workstation(s) and thin clients, Robotic
welding network connections and assure procedures for robot program updates
across the WAN, wireless LAN (RF) units and RF data capture
support, network e-mail, user account setup, Windows desktop management and Internet
access and regulation. Worked with Plant
Manager to define network processes, define Machine
utilization, define process enhancement within Press Room, Welding, Paint and Final
Assembly. Assisted in
definition and installation of the required Information Systems within the
plant. Performed IS problem/resolution in a timely
manner. Was also responsible for maintaining
the PBX telephone system including adding new phones, punching down new jacks,
adding new extensions and users in the telephone system.
December
2005-February 2007(Blue Cross-Blue Shield of South
Carolina ) – Florence ,
SC
Worked as a
Desktop Support Technician in a Windows enviroment. Duties include repair, maintenance, imaging
and installation of software and hardware.
Duties also included preventative maintenance and upkeep of office
computer equipment and peripherals including printers, routers and GPS systems.
June 2004-August 2005 (Mississippi
State Dept. of Health) – Jackson ,
MS
Served as PC
Support Supervisor for the System Coordination Office. Duties included supervising 5 PC
Technicians. Assigned trouble calls and
dispatched Technicians to the appropriate assignments. Responsible for doing follow-up courtesy
calls to ensure trouble calls were handled in a timely manner. Responsible for training new hires. Also traveled to county health departments
for assessment visits. Was Project Team
Leader for planning and designing projects, installation and upgrades and replacing
computer equipment, peripherals and printers for all 122 county health
departments. Was instrumental in the
planning and migration of the LAN and WAN from Banyan Vines to Windows NT.
Configured Cisco routers, hubs and network interface cards. Also was in charge of Shipping. Duties included maintaining shipping
manifest, invoices, logbooks and coordinated with outside vendors to ship and
deliver equipment to county health departments and district offices and doing
follow-ups to make sure of timely delivery.
April 1999 – May 2004 (Mississippi
State Dept. of Health – Jackson ,
MS
Served as a
Network Administrator for the System Coordination Office. Duties included planning, designing and
installation of network servers and the administration of those servers. Monitored network performance, troubleshoot
and resolve network problems, enforce network security, oversee user accounts
and preventive maintenance and upkeep to optimize the performance of the
network. Configured Cisco routers & hubs. Contracted outside vendors for the
installation of data jacks and network racks.
Was also responsible for inventory control. Duties included maintaining an accurate
database of equipment, accurate shipping and receiving logs and salvage and
disposal of equipment.
October 1995 – October 1998 (U.S.
Marine Corps – Cherry Point ,
NC
Served as a Network Administrator in
a Windows environment. Duties included
building and installing servers, overseeing user accounts, mail services and
print services. Was responsible for
maintaining network security. Configured
and installed switches, hubs and bridges for better network connectivity. Also served as Platoon Sergeant for the Data
Communications Platoon for the 2nd Marine Aircraft Wing. Supervised 27 Marines. Responsible for writing their proficiency and
conduct evaluations, conducted uniform inspections and the overall performance
of the platoon. Was also responsible for maintaining the PBX telephone
system including adding new phones, punching down new jacks, adding new
extensions and users in the telephone system.
Was also assigned the duties of Shipping NCO. Duties included invoice processing, assist
with inventory of orders in the shipping process, and other related duties such
as filing invoices, documenting number of problems and tracking the volume of
orders.
April 1995 – September 1995 (U.S.
Marine Corps – Guantanamo Bay ,
Cuba
Served as PC
Support Supervisor for the Joint Task Force.
Supervised 13 Marines. Duties
included dispatching Technicians to the appropriate trouble calls, doing follow-ups
and quality assurance.
March 1990 – March 1995 (U.S.
Marine Corps – New Orleans ,
LA
Served as a
Helpdesk Support Technician for the Information Systems Management Office for
the 4th Marine Division. Duties
including providing telephone support, create trouble tickets, make journal
entries and assign trouble calls to Technicians. After 1½ years was promoted to PC Support
Technician. Duties included the repair
and maintenance of computers, printers and peripherals. Also was an instructor for a monthly 2-day
class on Basic Computer Skills.
TRAINING
Fundamentals
of Total Quality Leadership – Camp LeJeune, NC
Jan 1996
32
hours of management training and problem solving.
8 hours of sexual harassment
training.
28 days of
leadership training, communication skills, field combat training and military
inspections.
Banyan Vines Advanced Network
Administrators Course – Herndon, VA April
1993
14 days of
hands-on training in administration of Banyan Vines Networks with extensive use
of Unix and TCP/IP.
Advanced PC
Troubleshooting Course – Quantico ,
VA
7 days of hands-on
training in the advanced troubleshooting and repair of PCs.
Sony CD-ROM Specialist
Course – San Diego
7 days of hands
on training in the installation, repair and troubleshooting of CD-ROM drives.
Banyan Network
Administrators Course – Herndon ,
VA
14 days of
hands-on training in the building, installation and administration of Banyan
Vines networks.
Small System Specialist Course – Quantico
28
days of hands-on training in PC repair, troubleshooting and operating systems.
COBOL Programmer Course – Quantico
8
weeks of hands-on training in COBOL programming.
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