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309
Highland Hill Parkway lily@gmail.com
Douglasville ,
GA 30001 (770) 294-9876 (cell)
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Lily Dupard
309
Highland Hill Parkway lily@gmail.com
Summary
I am an
experienced, goal-oriented, multi-lingual, IT professional in the areas of project
management, business analysis, technical writing, and document translation. I possess a broad range of skills that allow
me to manage and execute projects in multiple domains by providing integration,
time, scope, and issue management; requirements gathering, documentation, and
management. Solid track record in the
development of business requirements documents, use cases, master test plans
and other critical project artifacts for a broad range of business applications
and IT solutions.
Skills
·
Project
planning and management in integration, scope, time, and quality areas
·
Requirements
planning, elicitation, gathering, and management
·
Process
development and management by creating workflow models, activity diagrams, use
case diagrams
·
Technical
writing of installation manuals, programming guides, functional specs, business
requirement documents, use cases
·
Meeting
facilitation with customers, stakeholders, developers
·
Technical
reviews and walkthroughs conducted on site and offsite
·
Online
help at page and field level information
Tools/Operating System/Applications
MS Office Suite (Word, PowerPoint,
Excel, Outlook, Access), FrameMaker, Visio, MS Project, SharePoint, iRise, HP Quality
Center, Jira, RequisitePro, RoboHelp, Windows, Unix, Gliffy, SAP (FI, MM),
PeopleSoft (AP), Internet (e-commerce) banking
Methodologies
SDLC, IIBA, PMI, Workflow Modeling,
Information Mapping, ITIL, Agile
Work Experience
Business
Analyst Consultant
AT&T
– Atlanta, Ga. 3/11 – present
Proactively
managed and closed requirements gap between marketing and development teams for
a cloud service platform agile initiative.
Also, in the absence of a technical writer resource, stepped in to
coordinate documentation project for a fledgling production support team
- Created
business requirements document for Subpoena project
- Documented,
managed, and produced requirements report in RequisitePro
- Developed
use cases and UML diagrams in Visio
- Provided
mockups and wireframes while acting as liaison between UI and UX teams
- Managed
issue/defect resolution in Jira/Quality Center
- Conducted
training presentation to Operations Support personnel
- Created
project plan for production support documentation project
- Wrote
UI Troubleshooting Guide for Operations
Support personnel
Delta
Air Lines - Atlanta, Ga. 10/10 – 3/11
Joined the
team to assist full time Business Analyst and Business Lead during the testing
phase of SAP Materials Management Service Recovery.
·
Analyzed service recovery business process
diagrams
·
Translated business processes into test
scripts for system testing
·
Established traceability between
requirements and test cases
·
Collaborated with QA team to implement
testing strategy for service recovery application testing efforts
·
Created reusable test scripts in HP Quality
Center
·
Defined test scope and creating work
breakdown structures
·
Developed time estimates
Intuit
- Atlanta, Ga. 2/10 – 1/11
Successfully
brought banking documentation to compliance with federal mandates and newly
created features across three releases. This project was done remotely.
·
Analyzed and documented application and online
help page mapping
·
Analyzed and corrected online help
documentation defects
·
Created and managed issue log for problem
resolution
·
Initiated functional spec for upgrade
project during design phase
·
Interacted with developers and product
managers to obtain requirements
·
Documented screens for online application
for end-user interface
·
Developed scope and time estimates for team
manager
·
Provided resource allocation based on scope
and project timeline
·
Developed online help for new internet
banking functionality using RoboHelp
InComm
– Atlanta, Ga. 9/09 – 7/10
Participated
in requirements and design phases of a web enhancement agile project to elicit,
document, and manage requirements for three prototype iterations. This project was done remotely
·
Developed wireframes for customer and
system administrator for PCI application web pages using Gliffy
·
Developed work breakdown structure (WBS) for
agile requirements project
·
Interacted with developers and business
users for requirements and design reviews
·
Developed user guides content for new PCI
master data application
·
Developed training presentations and delivered
training of new application
·
Developed current state process diagrams of
undocumented PCI processes using Visio
·
Wrote use cases
·
Developed activity diagrams for strategic
projects using Visio
·
Produced requirements planning to be
integrated into overall project plan using MS Project
·
Developed Business Requirements Documents
(BRDs) for web enhancement project
·
Developed project plan for requirements
management planning
Sr.
Business Analyst/Project Coordinator
Delta
Technology, a subsidiary of Delta Air Lines 3/97 – 6/08
Contributed to all phases of the
enterprise system development life cycle (SDLC) as a key team member and
stakeholder.
·
Managed disaster recovery planning project
deliverables within enterprise portfolios
·
Coordinated
Service Center
·
Led SAP bolt-on commercial off the shelf (COTS)
implementations resulting in successful SAP FI and MM integration
·
Coordinated SAP patch implementation in
production support environment while allocating and assigning resources
·
Trained newly hired Business Analysts (BAs)
joining the company on enterprise SDLC methodology
·
Designed and conducted coaching and
mentoring program for the Business Analysis Practice (BAP)
·
Defined
support processes for Help Desk Support
·
Developed BRDs and use cases in
requirements phase
·
Gathered
requirements for Software Distribution Renewal (SDR) project
·
Worked
with Systems Monitoring to define processes prior to outsourcing to IBM.
·
Participated
in ITIL strategic sessions for analysis of Service Support areas such as
Service Request, Incident, Problem, and Change Management.
·
Performed
system integration testing for Airport Renewal back office and Ascend suites.
·
Interacted
with vendors and Delta users to coordinate COTS project implementation
·
Tested
COTS applications for Campus Renewal project of workbench implementation
·
Gathered
requirements for FMS and Traffic and Capacity (T&C) system
·
Presented
COTS package implementation strategy to the Technology Review Board (TRB)
·
Certified a variety of COTS packages including packages
in Latin America
·
Translated credit card application
system from Brazilian Portuguese into English
Technical
Writer Consultant
Edelman
Public Relations - Chicago, Ill. 10/08 –
3/09
Documented
end-user procedures for PeopleSoft Accounts Payable (AP) module. This project was done remotely.
·
Created new procedure manuals for
PeopleSoft Accounts Payable application
·
Conducted technical reviews with developers
·
Updated end-user documentation
Aeronomics,
Inc. – Atlanta, Ga. 11/96-3/97
·
Interacted with developers as a liaison to
produce programmer’s manuals for Revenue Management application used by Delta
Air Lines
·
Produced online help using RoboHelp and
user manuals using FrameMaker.
Coca-Cola
Enterprises – Atlanta, Ga. 4/96-11/96
·
Developed user documentation solutions for
beverage system
·
Used Information Mapping as the writing
methodology to develop policy and procedures manuals
Georgia
Pacific – Atlanta, Ga. 4/95-4/96
·
Provided documentation solutions that
facilitated the implementation of Unix platform at the enterprise level.
·
Developed technical manuals for support
personnel
·
As a liaison between the vendor and
internal technical users
Information
Analyst/Instruction Designer
Dun & Bradstreet Software –
Atlanta, Ga.
3/1990-4/1995
·
Designed
and documented information for a variety of financial applications such as
banking and accounting
·
Developed
online help for external users in a time-to-market environment.
IBM Corporation – Atlanta, Ga.
11/1988-3/1990
Developed
technical and user manuals.
First
Union National Bank – Atlanta, Ga. 11/1987-10/1988
·
Produced original user manuals and instructional materials
for banking operations personnel.
·
Delivered training
to banking personnel to meet the implementation deadline of a new system as the
financial institution expanded from North Carolina into the Georgia market.
Unisys Corporation
– Atlanta, Ga. 4/1982-10/1987
Developed procedure manuals for external end users in a time-to-market
environment
Education
Bachelor
of Arts in Language and Mass Communications, Morris
Brown College
Atlanta, Georgia, May 1981
Professional
Training
·
Certified
Project Management Professional (PMP) – Project Management Institute (PMI) -
2010
·
Certified
Business Analyst (CBA) – George Washington (GW) School of Business - 2010
·
Developing
a Business Case – ESI International - 2010
·
Strategic
Enterprise Analysis – ESI International - 2010
·
Logical
Data Modeling – ESI International - 2008
·
Use
Case Modeling – ESI International - 2007
·
Process
Modeling Management – ESI International - 2006
·
Requirements
Gathering – ESI International – 2006
·
Computer
Programming and Operations – Control Data Institute – 1982
Organizations
·
Project
Management Institute (PMI)
·
International
Institute of Business Analysis (IIBA)
·
Business
Process Management (BPM) Institute
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