Normal Systems Engineer Resume Format in Word Free Download

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Summary

To find a position in your organization that would give me the opportunity to use my experience and education.

I am a knowledgeable, creative and resourceful Information Systems Analyst with more than fifteen years of experience providing system-level support on multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems; as well identifying alternatives for optimizing computer resources.

Summary:

·         Specialized in systems administration, analysis, design, deployment, capacity planning and performance measurement.

·         Build and maintain test environments on physical as well on virtual server.

·         Provided oversight for security assessments, policy development, penetration tests, network architecture, and compliance projects.

·         Maintain confidentiality with regard to the information being processed.

·         Established security policies and performed a network vulnerability study that exposed system weaknesses.

·         Exceptional ability to investigate and analyze information and to draw conclusions.

·         Ability to develop systems solutions for operational problems.

·         Immense ability to write technical instructions in the use of programs and program modifications.

·         Knowledge of federal copyright laws as they pertain to the use of computer software.

·         Utilized various performance tools including Intrusion Detection Systems, documented and communicated trends, fixes, and contingency scenarios to management staff and engineers.

Skills:

·         Networking.

·         Engineering, supporting, administrating and build, configure and maintain Servers; Notebook / Desktops; Printer;

Network equipment.

·         Server Software, Application Support, Programming and Operating Systems.

Education:

• BS, Communication Electronics, Major: Information Technology, Business College Schoemberg, Germany, 1995.

·         AP, Automotive Technician, Apprenticeship College Wimberg, Germany, 1989.

·         Able to read write and speak English and German at the collegiate level.

Certifications:

• Microsoft Certified Professional

PROFESSIONAL EXPERIENCE

August 2011 to Present

System Engineer for Kforce. Inc., Madison, Wisconsin:

·         For Active Directory / Microsoft Exchange / Active Sync / Blackberry.

·         Planned and implemented the migration of all employees’ e-mail to Microsoft Exchange 2007 / 2010 using Outlook 2007 and/or Outlook Web Access (OWA) client access.

·         Primary resource for management of corporate Active Directory domain structure, domain controllers, replication, organizational units, disabled accounts, used VB scripts, and Power Shell to manipulate and

manage AD properties and elements.

·         Created and published all implementation and user documentation for Outlook 2007 and OWA

including helpful hints documents for Exchange and Outlook 2007.

·         Provided L3/L2 customer support, managed E-mail messaging quotas and system resources.

·         Provided L3/L2 customer support, managed Blackberry functionality and system resources.

·         Investigated, evaluated, and implemented PC asset management software to satisfy HIPAA asset

management and tracking compliance needs.

·         Investigated, evaluated and implemented end user security technologies and antivirus packages in order to satisfy HIPAA data protection needs.

December 2005 to February 2011

System Engineer / Technical lead for Technisource, Consulting Services, Normal, Illinois:

• Provide technical support for Microsoft SCCM 2007 inclusive server and client maintenance, troubleshooting, query writing, and application deployments.
• Provide support of Windows 2000 / 2003 / 2008 including Domain administration, schema administration,

security, creation of accounts / groups / shares, NTFS security, and publishing of objects in Active

Directory in an Environment of 30,000 to 35,000 servers.

• Provide technical support and administration for Microsoft Exchange 2003 / 2007 / 2010.
• SQL server administration, configuration and scripting.

• Tested, documented, configured, administrated and troubleshooting IIS 5.1, IIS 6.0, IIS 7.0 and IIS 7.5 in the test environment as well in the production field.
• Design, support, patch, and maintain remote standalone and VMware systems, running mission critical applications in a 24x7 environment.

• Provide initial test environment problem resolution for failed installation and recovering from Log files.

·         Write and maintain system documentation and document system problems and resolutions for future

Reference.

·         Conduct technical research on system upgrades to determine feasibility, cost, time required and compatibility

with current system.

·         Prepare detailed flow charts and diagrams outlining system capabilities and processes.

• Application installment over SSIT or MMT, Software Staging and Installation Tool and Manifest Management Tool, to planned installment on single server or server-Farms environment, like web farm.
• Receive calls for records from State Farm ISC’s and Technician onsite at an Agent office to help analyze and troubleshoot, Incidents and problems in System Manager.

·         Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems, hardware and software interfaces with the operating system.

·         Analyze and evaluate present or proposed business procedures or problems to define data processing needs.

·         Troubleshoot and resolve software, hardware and connectivity problems, including user access and component

Configuration.

·         Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems State Farm wide.

• Provide status report to project teams.

January 2004 to June 2007

 System Analyst (part-time) for IDC. Inc., Decatur, Illinois:

• Build, maintain and load Windows Servers for test environments.
• Provided support of Windows 2000 / 2003 / 2008 including Domain, Schema administration, security, creation of accounts / groups / shares, NTFS security, and publishing of objects in Active Directory.
• Provide testing strategy and risk mitigation while ensuring timely completion of appropriate and accurate testing of deliverables throughout the current project.
• Assisted in identifying environment related problems, and assisted with further problem resolution.
• Developed recommendations to provide clients with a strategy to improve their existing infrastructure and align future solutions with business needs and objectives.
• Provide technical support and administration for Microsoft Exchange 5.5 / 2000 / 2003 / 2007.
• Provide administration for Microsoft Outlook, desktop clients and Outlook web access.
• Create and manage public folders, calendars, distribution lists, and e-mail accounts.
• Installed, supported, performed error analysis and troubleshooting for Personal Digital Assistants, printers, PCs,

workstations, peripheral equipment and devices.

October 2003 - November 2005

Sales Improvement Professional Best Buy Co., Inc., Springfield, Illinois:

• Sales Associate in the Wireless department, responsible for the sale of communication technology.
• Provide customer service, explaining use and function of communication technology.
• Identify new methods to drive sales and to achieve sales goals.
• Worked as senior sales associate in the Computer Department, responsible for training and supervision of sales associates. Increased sales in that department by assisting the customer in defining and filling their system needs. Responsible for inventory and restocking of new technology.
• Worked as a consulting technician on the Technology Bench, recommending the right product for the customer.
• Participated in product and leadership seminars.

July 2003 – December 2003

Technical Service Analyst (part-time) for Infinite Technology, Springfield, Illinois:

• Built, maintained, and loaded Windows Servers for test environments.
• Provided testing strategy, risk mitigation, and ensured timely completion of testing of deliverables.
• Provided documentation of Test Center worksheets.
• Provided support of Windows 2000 / 2003 Domain administration, Schema administration, Domain and backup administration security, creation of accounts/groups/shares, NTFS security, and published objects in Active Directory / Exchange server.
• Provided technical support for Microsoft Exchange 5.5 / 2000 and 2003 software.
• Perform Exchange 5.5 / 2000 and 2003 as well as Outlook administration.
• Created and managed public folders, calendars, distribution lists, and Exchange e-mail accounts.
• Provided technical support for Outlook desktop clients and Outlook web access.
• Assisted in identifying environment related problems and assisted with problem resolution as needed.
• Installed, supported, performed error analysis and troubleshooting for Personal Digital Assistants, printers, PCs,

workstations, peripheral equipment and devices.

February 2001 - July 2003

On Site IT Manager, System Engineer Buerotex GmbH / Porsche-Stuttgart (Porsche Research Center), Germany:

• Installed, supported, performed error analysis and troubleshooting for Personal Digital Assistants, printers, PCs,

workstations, peripheral equipment and devices.

• Hands on leader of projects dealing with preparation, support, coordinator for the technology modernization and upgrading from E-mail / Directory systems.
• Provide testing strategy and risk mitigation while ensuring timely completion of appropriate and accurate testing of deliverables throughout the project.
• Administration and technical support of Microsoft Outlook; Exchange 5.5 and 2000.
• Provided support of Windows 2000 including domain administration, security, creation of accounts/groups/shares, NTFS security, and publishing of objects in Active Directory/Exchange.
• Assisted in identifying environment related problem resolution and assisted with further problem resolution as needed.
• Document resolution in Test Center worksheets.

• Facilitated the resolution of testing environment related issues and facilitated problem resolution

      meetings.

• Worked with project teams to design, monitor, and analyzed application performance testing,

      made recommendations on application design, and hardware resource needs to include report

      generation for the analysis of all systems.

• Utilized various performance tools including Intrusion Detection Systems, documented and communicated trends, fixes, and contingency scenarios to management staff and engineers.

• Responsible for evaluation of the technology architecture including: Networking, NOS, and Security Analysis.
• Developed recommendations to provide the client with a strategy to improve their existing infrastructure and align future solutions with business needs and objectives including, but not limited to, directory requirements, solutions, guidelines, and directory architecture.
• Responsible for resource planning, performance management, problem documentation, process testing and eventual rollout of Microsoft Exchange Servers.
• Established security policies and performed a network vulnerability study that exposed system weaknesses.
• Provided oversight for security assessments, security policy development, penetration tests, network architecture, and compliance projects.
• Utilized various performance tools to alert system threshold violations. This included documenting and communicating trends, fixes, and "what if” scenarios to management staff and engineers.
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