Normal System Administrator Resume Format in Word Free Download -->

Normal System Administrator Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Joy Brogan
309 Marlow Street
Gainesville, VA 20001
CONTACT: 703-314-9876
EMAIL: joybrogan@gmail.com

 

PROFILE


3 years of IT Tier 2 support experience.  Top Secret clearance (adjudicated 9/2011). Skilled in researching

solutions to hardware and software issues.  Over 10 years of customer service experience in retail and government

technical support.


PROFESSIONAL SKILLS:

SOFTWARE:  Proficient in Active Directory, Altiris, SMS, Remote Desktop, Microsoft Office 2003, Microsoft Exchange, Security Explorer, SnagIt, Microsoft Windows XP OS, PEMS and REMEDY ticket management systems, Familiar with Windows 2003 Server OS

HARDWARE: Experienced in troubleshooting VOIP phones, Dell/HP workstations, monitors, scanners and printers.   Installed SMARTBoard systems for VIP clients.

PROFESSIONAL EXPERIENCE

U.S. Census Bureau (April 2010 – June 2010) Enumerator

·         Planned work by reviewing assignment area to locate housing for conducting interviews
·         Conducted interviews with residents in assigned areas according to US guidelines and confidentiality laws

CACI International (August 2009 – October 2009),   Field Engineer 3

·         Used Symantec Ghost to reimage machines for customers
·         Repaired, configured, and helped customers utilize diverse varieties of hardware
·         Assisted customers in mapping to drives from a new network to a legacy network
·         Set up Exchange mailboxes for customers
·         Worked on Windows registry to address customer issues

AT&T Technical Services Corporation (May 2007-August 2009),   System Administrator
               
·         Provided Tier 2 level support for a network of multiple sites supporting over 5800 users
·         Worked as part of a 10-person team to manage customer problems and change requests.
·        Corrected issues with corrupted local and roaming profiles.
·         Used Remedy to track trouble tickets and monitor Service Level Agreements
·         Performed inventory verification and management using Remedy
·         Performed virus definition updates, virus scanning and drive sanitization on workstations
·         Wrote reports on security incidents and violations for use by security personnel.
·         Managed paper requests for new accounts (creation and filing)
·         Wrote software guides for customer and technician use using SnagIt
·         Used Security Explorer to manage permissions on shared network drives
·         Used Windows tools such as Altiris, SMS Remote Client, and Remote Desktop to provide remote assistance to users and monitor machine status and services
·         Used Active Directory to manage user accounts
·         Managed and monitored email accounts with Microsoft Exchange
·         Moved, set up, and performed troubleshooting for printers (networked, shared, and local).
·         Performed troubleshooting of VOIP-phone enabled workstations.
·         Assisted in the upgrade of a network from Windows 2000 to Windows XP
·         Assisted customers and managed customer expectations for a project converting a network of standalone machines to a networked system.
·         Reimaged and hardened laptops for an unclassified dial-up/VPN network
·         Provided user support for Windows 2003 OS
·         Configured VOIP phones and VOIP-connected workstations for individual users

 

EDUCATION                       


Bachelor of Science in Information Technology (2006)
George Mason University – Fairfax, VA
Summa cum Laude (GPA 3.97/4.0)


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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