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Lilla White 309 Hillcrest Road, Syracuse, NY 13219
lilla@yahoo.com • Cellular (315) 569-9876 • Home
(315) 487-5432
Manager, Assistant Manager
Summary
Restaurant
Assistant manager with a 7-year history
within food service, with more than 8 years experience maintaining total profit
loss responsibility. Utilized computer applications to track sales and other
information for reporting to corporate headquarters. Familiar with the Internet
and e-commerce. Proven record of success increasing sales, reducing turnover,
improving customer service, and improving loss prevention.
Experience
Burger King, Syracuse N.Y. 2004
to Present
Assistant Manager
Easily establish rapport with people of all
ages, cultures, and beliefs. Developed effective internal controls and always
operated within budget. Earned a reputation as a valuable and cooperative
coworker by: being fair, honest, and willing to help others when needed;
effectively resolving conflicts at appropriate times; and assisting new
managers and other staff to become familiar with policy and operations.
Developed solutions as part of quality management team. Effective in stressful
situations. Helped prioritize work schedules and delegated assignments. Dealt
tactfully and effectively with difficult customers. Demonstrated ability to
apply sound knowledge to diverse applications. Demonstrated effective and
consistent technical support. Designed and created information systems. Ability
to assess organizational needs and implement administrative procedures.
Detail-minded with a good eye for balance and organization. Compiled reports
and records. Evaluated potential and active trouble spots involving staff,
customers, and companies.
• Recieved ServSafe Food
Protection Certification by the National Restaurant Assocation (2008), BMT and
Foundation Certificate (2008)
• Able to run front and
back-of-house operations, Teambuilding/Training/Supervision,
Safety/Sanitation/Quality Controls, Vendor and Inventory Managment, Profit and
Growth Strategies and Guest Service Excellence.
Education
Fingerlakes Community College, Canandaigua, NY 1986
A.S.,
Conversation Law
Skills
• Customer Service and Relations,
• Account Management
• Budget Management
• Front Office Operations
• Stock Control and Ordering
• Recruitment and Training
• Regular Food Rotation
• Retail / Service Experience
• Sanitation/Safety Adherence
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