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Sara Wlodarczyk

Generla Manger, La Quinta Corporation

309 Ascot Ln
Streamwood, IL 60001
US

Home: 630-736-9876

Mobile: 773-710-5432

sara@yahoo.com

OBJECTIVE:	To obtain a position in a growth-oriented company where I can utilize my administrative and analytical skills to make a significant and immediate contribution.

EXPERIENCE:	5/2010 - 12/2010	La Quinta Corporation
	Industry: Hotels and Lodging
	Generla Manger
	As the General Manager of this 141 room (independently own and operated) property I Directed the daily operations of all hotel departments to ensure that hotel service and quality standards are met in all areas of the hotel with maximum profitability and efficiency. Overall management responsibility for the operations of a very demanding airport hotel including but not limited to profitability, guest service, sales, product quality, and overall cleanliness and maintenance of the hotel property. This was a distressed property that also suffered severe neglect making my job extremely hard at the very beginning. Under my direct supervision this property saw many changes including the care and repair of many capital items and re-organization of staff. New policies and procedures were implemented to ensure work quality and employee accountability. A complete turnaround occurred that included increased in Medallia (guest satisfaction scores) from the mid 40s to early 90s in just a few months. Guest satisfaction and intent to return were increased therefore immediate profitability was experienced.
	5/2005 - 7/2008	Interstate Hotels & Resorts, Inc.	Prospect Heights, IL
	Industry: Hotels and Lodging
	General Manager
	This Position required the performance of technical and administrative duties. This included hiring and ensuring that staff received proper training for each position including safety training. Monitoring cost control via the use of various reports such as daily audit, STAR and P+L. Accurate use of Yield management. Capital planning and allocation of those funds. Generated monthly reports prepare and made bank deposits. Handle and resolve employee and guest’s issues. Order supplies and equipment as needed. Inspect rooms, public areas and outside grounds for cleanliness and appearance. Performed duties of sales and marketing manager including marketing calls, attended community business functions, working with travel agents, coordinating sales promotions. Conducted annual wage survey, and ensure employee wages follow wage and salary guidelines. Ensure personnel paperwork, work schedules and payroll were completed and submitted in a timely matter. Delegated authority and assigned responsibilities to all employees, and supervised they were performed in accordance with company standards and procedure.
	3/2003 - 1/2005	Red Roof Inns	Westbury, NY
	Industry: Hotels and Lodging
	Assistant General Manager
	Executed daily operations of a 163 room hotel, including supervision of housekeeping, maintenance and office staff. Maintained and made decisions that will ensure high standards of excellence providing hospitable customer service. Handle guest complaints effectively and committed to the company's service goal. Hire, train, delegated, evaluated and supervised employees. Performed laundry, housekeeping ,maintenance, security planning, and OSHA training and supervised and inspected those tasks to ensure company compliance and quality standards. Used labor standards, profit and loss statements and STAR reports to manage revenues, control expenses and maintain profitability. Analyzed data to identify operational problems and opportunities. Reconcile property reports, made sales calls and made purchases for the hotel.
	5/1999 - 7/2002	Best Western	Fort Lee, NJ
	Industry: Hotels and Lodging
	Assistant General Manager
	Assisted the general manager perform the duties of the various property positions according to the daily demands and made sure they met the job requirements of such. Maintained property books, including daily bookkeeping, pay records and bank deposits. Handle duties of housekeeping, guest service agents and maintenance as needed. implemented and maintained company's quality and audit standards. Kept positive employee relations, and supervision during the absence of the general manager. Maintained positive guest relations which may involve handling inquiries regarding the property and local amenities well as assisting guests with property problems related to their stay at the property.
	4/1998 - 5/1999	Comfort Inn	Porstmouth, VA
	Industry: Hotels and Lodging
	Assistant General Manager
	Under the direct supervision of the property owner, worked in three different franchises for the same company and directed the operations of the hotels ensuring the highest level of guests’ satisfaction. Supervised and directed the operations of the front desk including but not limited to Scheduling, hiring and training new employees. Performed room’s inspections, and ensure room discrepancies were taken care of. Resolved guests complaints and kept the property owners well inform on the status and actions taken to resolve the issue. Prepared a report that was to be faxed to the owners, daily, to keep them inform of the properties status in all aspects of management.
	4/1997 - 4/1998	Comfort Inn	Norfolk, VA
	Industry: Hotels and Lodging
	Senior Auditor
	Prepared accounting/ bookkeeping reports, which I was to balance and print. It contained the hotel’s revenue and activities though out the day. I attached all supporting documents and send them daily to the home office for review. I was also responsible to review and correct all worked perform during the preview shifts.reconciled registration cards against the computer entry, paid outs, petty cash disbursements and direct billings . Trained new employees and worked at the front desk when needed.
	5/1994 - 3/1997	ECONO LODGE	Virginia Beach, VA
	Industry: Hotels and Lodging
	Sales Manager
	Set sales and marketing plans and goals for the hotel. Developed strategies and made recommendations for procedural changes to meet competition, increase sales and profitability and improve customer satisfaction. Identify and solicited prospective key sales accounts. Maintained rate structure in conjunction with the general manager. Supervised and directed all public relations and advertising activities of the hotel.

EDUCATION:	6/2001	Bergen County College	US-New Jersey-Paramus
	Bachelor's Degree
	Hotel/Restaurant/Beverage Management.
	3/1999	Career Education Center	US-Virginia-Virginia Beach
	Associate Degree
	Attained a board certificate as Pharmacy Technician.
	6/1992	Memorial High School	US-New Jersey-West New York
	High School or equivalent
	Attained a high school diploma in general studies.

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