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Lyla Altomari
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309 Brayton St.
Billings,
MT 59001
Home:406-534-9876
Email: lyla@msn.com
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Lyla Altomari
Objective
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As a
Network Engineer it will allowing me to deploy my skills in the fields of networking
and customer service to better the customers experience through improved hardware
and network stability and decreased down time.
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Technical Skills
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Solid
understanding and working experience with the following technologies:
Installing configuring and administering Active Directory, WAN/LAN Routing,
Cisco IOS, DOCSIS, DHCP, DNS, TCP/IP, VPN, All Windows Operating Systems (95-2003
Server), Microsoft Office Suite, wireless networking. Cisco routers,
switches, Cisco UBR, BBSM, Motorola BSR, Arris C4, Extreme, Juniper Sonic Wall
Firewalls and Sea Change VOD, Sandvine.
Solid
understanding and working experience installing and maintaining Motorola BSR
64K Cisco uBR 72XX Cisco 10K and Arris C4 series CMTS static and Dynamic
routing (OSPF, BGP, RIP V2). Cisco Routers and Switches Extreme Switches and
Juniper Routers
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Experience
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2008-Present
Bresnan Communications Billings, MT
Network Engineer
Configuring ACL, Static and dynamic
routing, IOS upgrades, troubleshooting Cisco and Arris devices
Configuring and troubleshooting SIP, Class
Map, Policy Map, VLAN, LB groups, IPDR Router and switches
Construction
T568A and T568B Network Cables and RG59, RG6 and RG11 coaxial cable
Cabling
66blocks and 110Blocks
Maintain
and troubleshoot Configuring ACL,
Static and dynamic routing, troubleshooting and maintaining Arris C4,
uBR72XX and uBR10K
Troubleshoot
Network, CMTS, Circuit Outages
2006-Present
Metrocast Communications Hollywood, MD
Network Engineer
Configuring ACL, Static and dynamic
routing, IOS upgrades, troubleshooting Cisco devices
Configuring
Packet Over Sonnet connections (OC-3 and OC-12), DS3 and Fiber Media
Converters
Maintain
and troubleshoot NEC IPS PBX system, NEC MatWorx, Call Center Worx phone
statistics system and NEC AD64 Voicemail System
Construction
T568A and T568B Network Cables and RG59, RG6 and RG11 coaxial cable
Cabling
66blocks and 110Blocks
Maintain
and troubleshoot Configuring ACL,
Static and dynamic routing, troubleshooting and maintaining BSR 64000,
uBR72XX and uBR10K
Maintain
and troubleshoot Sea Change VOD system
Troubleshoot
Network, CMTS, Circuit Outages
Server & system maintenance replacing
and upgrading hardware.
Administrating a Windows 2003 Domain
Controller
Maintaining several versions of Blackberry
and Motorola QUE mobile assistance
2005–2006 Metrocast
Cablevision Rochester, NH
Technical
Support Rep.
Technical support for Residential and
Business HSD customers
Configured email and network settings.
Support various home and business
operating systems
Configured TCP/IP dynamic IP assignment
and static assignment.
2002–2005 Cox
Communications/Hospitality Network
Las Vegas, NV
Data
Operation Technician
Configured email and network settings.
Support various Home and Business
Operating systems
Configured TCP/IP dynamic IP assignment
and static assignment.
Configuring
ACL, Static and dynamic routing, Upgrading Firmware, troubleshooting Cisco Devices
2001-2003
AAFES Nellis Air Force Base
Las Vegas, NV.
Sales
Demonstrator
Electronics and car audio setup. Inventory
control, Reorder of out of stock inventory.
Display control-using plan-o-grams
setting.
Customer service educating customers on
product line.
Increased profitably by increased sales
flow through customer education.
2000-2001 Sun Coast Casino
PC
Technician
Server & system maintenance replacing
and upgrading hardware.
Installation of networking software
TCP\IP, IPX\SPX.
Installation and configuration of new and
replacement workstations.
Installing and maintaining Casino Data
Systems Software.
Installing and maintaining Point of Sale
systems running Infogenisis software.
Installing and maintaining AS/400 client
software (Rumba, Client Access by IBM).
Troubleshooting network and workstation
using Fluke testers and tone probes.
Installing and maintaining Windows9x,
Windows NT 4.0, and Win2K.
Hardware and software upgrades on client
and server systems.
Run server back-ups using Veritas Back-Up
exec, Microsoft Back-Up.
Adding and configuring Network printers
using Hp Jet Direct cards and external print servers.
User administrations, reset accounts,
de-authorize and unlock user accounts.
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1998-2000
Client Logic
Supervising technicians ranging from 15-23
technicians.
Training new hire classes in technical
support.
Supporting two call center in
Created and maintained Access database for
agent info.
Hiring new tech support agents.
Running monthly weekly and daily agent
reports.
Level 1 and Level 2 technical support for
Micronpc.com Computer Company.
Taking escalated customer calls.
Supervised Level 2 technical team, which
consisted of 10 agents.
Supervised Sales team for out of warranty
support increased profitability by 10%.
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Certifications and Memberships
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NCTI Quick Start Installer
NCTI Return Path Operations
SCTE Member Since 2006
Certification of Completion CCNA Boot Camp 2006
Motorola BSR Operations 1 Certification
Cedar Point Administering and
Troubleshooting Safari C3 Soft Switch
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