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Network Administrator Resume Format in Word Free Download

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Stanislav Shenderov
P.O. Box 781
Fort Campbell, KY 42223
Cell: 931-640-3129



May 2011 – Present 
Systems Administrator / Network Administrator
US Army Accessions Command, US Army Training and Doctrine Command, Fort Knox, KY    
Responsible to perform network administration duties associated with Windows 2003/2008 servers and Active Directory.  Responsible for performing daily, weekly and monthly health checks on multiple servers.  Additional duties included, but were not limited to performing upgrades, patches, and working with new applications and equipment. Troubleshoot and support the technical issues regarding high availability for Windows servers in an enterprise environment.  Keep up-to-date on the latest problems\fixes on products.  Provided technical support via the telephone and email to the community of over 35,000 computers and over 25,000 users in three different US Army commands: US Army Cadet Command, US Army Accessions Command and US Army Recruiting Command.  Work on daily basis with Microsoft Windows Server 2003 (32 and 64 bit), Windows Server 2008 (32 and 64 bit), Microsoft Active Directory Directory Services, Systems Tool Software Inc. Hyena 8.5 Directory Services, Quest Software Inc. ActiveRoles Server 6.5 Directory Services, Group Policies, User and Computer Management utility, Exchange 2003/2007 and Group Management, HP Systems Insight Manager, HP ProLiant Integrated Lights-Out 2, CA ARCserve Backup Software Version 15.0, Citrix Web Interface, Citrix XenAPP.  Exercised effective communication skills and the ability to interact professionally with a diverse group of administrators, customers and staff.  Provided assistance to fellow Systems and Network Administrator as needed, with and without supervision. Provide knowledge of Internet protocols (TCP, UDP, FTP, Telnet, ping, etc) for troubleshooting purposes, provide assistance to the Systems and Network Administrators in the administration of various network systems and provide knowledge of hardware/software troubleshooting techniques, desktop operating systems and desktop applications.  Job duties include planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.  Functions commonly performed included: Planning and scheduling the installation of new or modified hardware and operating systems and applications software; Managing accounts, network rights, and access to systems and equipment; Managing systems resources including performance, capacity, availability, serviceability, and recoverability; Implementing security procedures and tools; Developing and documenting systems administration standard operating procedures; Resolving hardware/software interface and interoperability problems; Ensuring systems availability, functionality, integrity, and efficiency; Maintaining systems configuration;  Managing the installation and integration of systems fixes, updates, and enhancements; Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services


June 2007 – April 2011 
Desktop Administrator /  Systems Administrator
US Army, 160th Special Operations Aviation Regiment, Fort Campbell, KY    
Responsible for providing support to end-user community of over 3500 users on hardware, software, applications and unclassified and classified network-related problems, issues, questions, and use; provide problem resolutions to the users, walk the user through a series of steps to determine problem and classify level, priority and nature of problem; open, track and close trouble tickets; ensure problem ownership and promote end-user satisfaction; track activities of assigned tickets.  Also involved in study of client processes to determine their needs for software and hardware and assist in evaluation of various flows and processes; helping with analyzing, designing and developing of software processes with software integration engineer and system administrators from different networks.  Provide daily support and assistance for MS Windows XP and MS Office Professional 2003 and 2007 issues and problems; monitor various hardware and software systems, using Microsoft Server  2008 Active Directory, McAfee ePO, Remedy,WSUS, SCCM, CMDB, PointSec, etc.  Maintain, repair, modify, fine-tune and keep in working order pool of over 6,000 laptops, desktops, workstations, servers, printers, scanners and digital senders.  Also connect workstations, personal computers and terminals to existing classified and unclassified data networks; maintain network charts, diagrams and circuit records, as well as troubleshooting logs and SOPs (standing operating procedures). Evaluate information, network, and communications needs of end-users, and make recommendations regarding software and hardware purchases.  Control quality and maintain supplies through Dell warranty parts replacement and life cycle processes for over 4,000 laptops, desktops, workstations and servers.


December 2004 – December 2006  
Training Center Manager /  Enterprise Systems/Network Administrator
US Army, 5th Special Forces Group (Airborne), Fort Campbell, KY     
Responsible for managing 5th Special Forces Language Training Center at Fort Campbell KY, consisting of 12 language instructors, and supporting over 3,500 students.  Secondary duties: researched, planed, implemented, managed and maintained internal domain and network, consisting of servers running MS Windows 2003 Server Enterprise Edition and workstations running MS Windows XP Professional. Provided technical support and training for entire school on the proper utilization of software and hardware; to satisfy instructors/students defined functions; conducted software and hardware compatibility tests and benchmarking, which assured that the equipment adequately met defined work functions. Developed installation procedures for hardware or software products; ran cables and wires, installed routers and switches, connected peripherals and set up equipment through the entire school. Conducted  product upgrades; corrected hardware or software problems, such as: printing errors, operating system errors, disk drive malfunctions, etc. Performed daily maintenance and desktop support duties; on-request simple and complex troubleshooting. Moreover, responsible for instructors’ technology and computer applications’ training.  Additionally, ran dedicated audio recording studio for high quality sound recording.  Supported all graphical art, video and photo projects.


October 2000 – December 2004  
Instructor /  Enterprise Systems/Network Administrator
US Army, 5th Special Forces Group (Airborne), Fort Campbell, KY    
Senior Russian Instructor at 5th Special Forces Deeks Language Training Center; responsibilities included, teaching Russian Language and Literature to all three levels (Beginning, Intermediate, and Advanced), translations and creation of educational materials. Students consisted of soldiers and officers of Special Operations Command, such as “Green Berets” and personnel from different Federal Law Enforcement Agencies.  Responsible for creating, developing and improving curriculums, programs of instructions, and specialized courses by request; moreover, translated official and specialized materials from English to Russian, and vice-versa. Secondary duties: researched, planed, implemented, managed and maintained internal domain and network, consisting of servers running MS Windows 2003 Server Enterprise Edition and workstations running MS Windows XP Professional.  Performed information systems technical support work of different difficulties; diagnosed and resolved single-user, multiple-user and overall-network, software and hardware problems. For more details please see above.


July 2000 – November 2001 
Warranty and Tech Support Representative for AT&T Customer Service
Convergys Corporation, Clarksville, TN
Responsible for inbound client-focused services via telephone, such as, desk support and technical support of multiple cell phones’ models and other mobile devices used by AT&T customers. Assisted AT&T customers with cell phone repair and maintenance; in addition to, warranty support and exchange. Helped with training of multiple Tech Support and Customer Service associates.


September 1995 – September 1999  
Nuclear, Biological, Chemical Weapons Specialist
U.S. Army, 101st Airborne Division (Air Assault), Fort Campbell, KY
Nuclear, Biological, Chemical Weapons Specialist, in charge of Chemical Decontamination Squad, consisting of 12 soldiers, and specialized chemical and motorized equipment, worth of 3.5 million dollars; including three 5-ton FMTV and three 2.5-ton HMMWV vehicles; in addition to, early detection, testing and decontamination equipment. Responsible for training new soldiers in smoke and decontamination techniques and procedures.



Qualifications:                     Love computers and networks with passion, inside and outside of office.
Fast technology learner with the extensive experience in providing technical expertise
Have excellent written and verbal communication skills
Ability to troubleshoot technical and complex hardware/software related issues and problems
People’s person, enjoy assisting people in need, in a tactful and professional manner
Ability to multitask and keep up a fast working pace
Possess outstanding software and hardware troubleshooting skills
Ability to work under limited direction with extensive latitude for the use of initiative
and independent judgment
Team player, ability to work productively in a group

Bilingual:                             Fluent in English and Russian

Security Clearance:           Top Secret Clearance /SCI

Certifications:                     CompTIA A+  
CompTIA Network+
CompTIA Security+
                                                DCSE  (Dell Certified Systems Expert)
                                                MCTS (Microsoft Certified Technology Specialist) Windows Vista® Configuration
                                                MCITP (Microsoft Certified IT Professional) Windows Vista Enterprise Support Technician
                                                MCTS  Windows Server® 2008 Active Directory, Configuration
                                                MCTS  Windows Server® 2008 Network Infrastructure, Configuration
                                                MCITP Server Administrator on Windows Server® 2008
ITIL Version 3 Certification

DOD Certifications:           CIO G-6/NETCOM Information Assurance Technical Level 1 and 2.
 Management Level 1         

Education:                             78 credit-hours towards Computer Science Degree B.S. from Austin Peay State University

Hobbies:                                Building static and simulated-motion home-based flight simulators, www.FlightPC.us


In order to receive Cisco Certified Network Administrator certification, following classes were completed successfully in 2008/09:
  * Introduction to Cisco® Networking Technologies (INTRO) Course    * Interconnecting Cisco® Network Devices (ICND) Course
  * Building Scalable Cisco Internetworks (BSCI) Course                    * EC-Council Certified Ethnical Hacker Course                                              


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