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P.O.
Box 781
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Stanislav
Shenderov
|
Fort
Campbell, KY 42223
Cell:
931-640-3129
May 2011 – Present
Systems Administrator /
Network Administrator
Responsible to perform
network administration duties associated with Windows 2003/2008 servers and
Active Directory. Responsible for
performing daily, weekly and monthly health checks on multiple servers. Additional duties included, but were not
limited to performing upgrades, patches, and working with new applications and
equipment. Troubleshoot and support the technical issues regarding high
availability for Windows servers in an enterprise environment. Keep up-to-date on the latest problems\fixes
on products. Provided technical support
via the telephone and email to the community of over 35,000 computers and over 25,000
users in three different US Army commands: US Army Cadet Command, US Army Accessions
Command and US Army Recruiting Command.
Work on daily basis with Microsoft Windows Server 2003 (32 and 64 bit),
Windows Server 2008 (32 and 64 bit), Microsoft Active Directory Directory
Services, Systems Tool Software Inc. Hyena 8.5 Directory Services, Quest
Software Inc. ActiveRoles Server 6.5 Directory Services, Group Policies, User
and Computer Management utility, Exchange 2003/2007 and Group Management, HP
Systems Insight Manager, HP ProLiant Integrated Lights-Out 2, CA ARCserve
Backup Software Version 15.0, Citrix Web Interface, Citrix XenAPP. Exercised effective communication skills and
the ability to interact professionally with a diverse group of administrators,
customers and staff. Provided assistance
to fellow Systems and Network Administrator as needed, with and without
supervision. Provide knowledge of Internet protocols (TCP, UDP, FTP, Telnet,
ping, etc) for troubleshooting purposes, provide assistance to the Systems and Network
Administrators in the administration of various network systems and provide
knowledge of hardware/software troubleshooting techniques, desktop operating
systems and desktop applications. Job
duties include planning and coordinating the installation, testing, operation,
troubleshooting, and maintenance of hardware and software systems. Functions commonly performed included: Planning
and scheduling the installation of new or modified hardware and operating
systems and applications software; Managing accounts, network rights, and
access to systems and equipment; Managing systems resources including
performance, capacity, availability, serviceability, and recoverability; Implementing
security procedures and tools; Developing and documenting systems
administration standard operating procedures; Resolving hardware/software
interface and interoperability problems; Ensuring systems availability,
functionality, integrity, and efficiency; Maintaining systems configuration; Managing the installation and integration of
systems fixes, updates, and enhancements; Ensuring the rigorous application of
information security/information assurance policies, principles, and practices
in the delivery of systems administration services
June 2007 – April 2011
Desktop Administrator
/ Systems Administrator
US Army, 160th
Special Operations Aviation Regiment, Fort Campbell, KY
Responsible for providing support to end-user
community of over 3500 users on hardware, software, applications and unclassified
and classified network-related problems, issues, questions, and use; provide
problem resolutions to the users, walk the user through a series of steps to
determine problem and classify level, priority and nature of problem; open,
track and close trouble tickets; ensure problem ownership and promote end-user
satisfaction; track activities of assigned tickets. Also involved in study of client processes to
determine their needs for software and hardware and assist in evaluation of
various flows and processes; helping with analyzing, designing and developing
of software processes with software integration engineer and system
administrators from different networks. Provide
daily support and assistance for MS Windows XP and MS Office Professional 2003
and 2007 issues and problems; monitor various hardware and software systems,
using Microsoft Server 2008 Active Directory,
McAfee ePO, Remedy,WSUS, SCCM, CMDB, PointSec, etc. Maintain, repair, modify, fine-tune and keep
in working order pool of over 6,000 laptops, desktops, workstations, servers,
printers, scanners and digital senders.
Also connect workstations, personal computers and terminals to existing
classified and unclassified data networks; maintain network charts, diagrams
and circuit records, as well as troubleshooting logs and SOPs (standing
operating procedures). Evaluate information, network, and communications needs
of end-users, and make recommendations regarding software and hardware
purchases. Control quality and maintain supplies through
Dell warranty parts replacement and life cycle processes for over 4,000 laptops,
desktops, workstations and servers.
December 2004 – December 2006
Training Center
Manager / Enterprise Systems/Network
Administrator
US Army, 5th
Special Forces Group (Airborne), Fort Campbell, KY
Responsible for managing 5th Special
Forces Language Training Center at Fort Campbell KY, consisting of 12 language
instructors, and supporting over 3,500 students. Secondary duties: researched, planed, implemented,
managed and maintained internal domain and network, consisting of servers
running MS Windows 2003 Server Enterprise Edition and workstations running MS
Windows XP Professional. Provided
technical support and training for entire school on the proper utilization of
software and hardware; to satisfy instructors/students defined functions;
conducted software and hardware compatibility tests and benchmarking, which
assured that the equipment adequately met defined work functions. Developed
installation procedures for hardware or software products; ran cables and
wires, installed routers and switches, connected peripherals and set up equipment
through the entire school. Conducted product
upgrades; corrected hardware or software problems, such as: printing errors,
operating system errors, disk drive malfunctions, etc. Performed daily
maintenance and desktop support duties; on-request simple and complex
troubleshooting. Moreover, responsible for instructors’ technology and computer
applications’ training. Additionally, ran
dedicated audio recording studio for high quality sound recording. Supported all graphical art, video and photo
projects.
October 2000 – December 2004
Instructor / Enterprise Systems/Network Administrator
US Army, 5th
Special Forces Group (Airborne), Fort Campbell, KY
Senior Russian
Instructor at 5th Special Forces Deeks Language Training Center; responsibilities
included, teaching Russian Language and Literature to all three levels
(Beginning, Intermediate, and Advanced), translations and creation of
educational materials. Students consisted of soldiers and officers of Special
Operations Command, such as “Green Berets” and personnel from different Federal
Law Enforcement Agencies. Responsible
for creating, developing and improving curriculums, programs of instructions,
and specialized courses by request; moreover, translated official and
specialized materials from English to Russian, and vice-versa. Secondary
duties: researched, planed, implemented, managed and maintained internal domain
and network, consisting of servers running MS Windows 2003 Server Enterprise
Edition and workstations running MS Windows XP Professional. Performed
information systems technical support work of different
difficulties; diagnosed and resolved single-user, multiple-user and
overall-network, software and hardware problems. For more details please see
above.
July 2000 – November 2001
Warranty and Tech
Support Representative for AT&T Customer Service
Convergys Corporation,
Clarksville, TN
Responsible for inbound
client-focused services via telephone, such
as, desk support and technical support of multiple cell phones’ models and other
mobile devices used by AT&T customers. Assisted AT&T customers with
cell phone repair and maintenance; in addition to, warranty support and
exchange. Helped with training of multiple Tech Support and Customer Service
associates.
September 1995 – September 1999
Nuclear,
Biological, Chemical Weapons Specialist
U.S.
Army, 101st Airborne Division (Air Assault), Fort Campbell, KY
Nuclear, Biological, Chemical Weapons
Specialist, in charge of Chemical Decontamination
Squad, consisting of 12 soldiers, and specialized chemical and motorized
equipment, worth of 3.5 million dollars; including three 5-ton FMTV and three
2.5-ton HMMWV vehicles; in addition to, early detection, testing and
decontamination equipment. Responsible for training new soldiers in smoke and
decontamination techniques and procedures.
Qualifications: Love
computers and networks with passion, inside and outside of office.
Fast
technology learner with the extensive experience in providing technical
expertise
Have
excellent written and verbal communication skills
Ability
to troubleshoot technical and complex hardware/software related issues and
problems
People’s person,
enjoy assisting people in need, in a tactful and professional manner
Ability
to multitask and keep up a fast working pace
Possess outstanding software and hardware troubleshooting skills
Ability to work under limited direction with
extensive latitude for the use of initiative
and independent judgment
Bilingual: Fluent
in English and Russian
Security
Clearance: Top
Secret Clearance /SCI
Certifications: CompTIA
A+
CompTIA
Network+
CompTIA
Security+
DCSE
(Dell Certified Systems Expert)
MCTS
(Microsoft Certified Technology Specialist) Windows Vista® Configuration
MCITP
(Microsoft Certified IT Professional) Windows Vista Enterprise Support
Technician
MCTS Windows Server® 2008 Active Directory,
Configuration
MCTS Windows Server® 2008 Network
Infrastructure, Configuration
MCITP
Server Administrator on Windows Server® 2008
ITIL
Version 3 Certification
DOD Certifications: CIO G-6/NETCOM Information Assurance Technical Level 1 and 2.
Management Level 1
Education: 78
credit-hours towards Computer Science Degree B.S. from Austin Peay State
University
In
order to receive Cisco Certified Network Administrator certification, following
classes were completed successfully in 2008/09:
* Introduction to Cisco® Networking
Technologies (INTRO) Course * Interconnecting Cisco® Network Devices
(ICND) Course
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