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Gloria Lamoreaux

Santa Clara, CA 95001
Email: gloria@comcast.net
 Mobile 408.621.9876

QUALIFICATIONS:

• VOIP Experience: Sylantro Softswitch 3.2.1/4.1.1, Broadsoft Softswitch R14sp9/R17, Syndeo CMS, Adtran 7100, Digium AA60, Cisco UC500, Talkswitch, Vertical Xcelerator, Ipunity/Mereon VM, Iperia VM, SIPCAS gateways, Functional knowledge of SIP/MGCP, Plethora of CPE: Linksys, Cisco, Polycom, ISR Acme Voice Recorder, Voip Integration of multiple vendors platforms into single coherent solution. (post Merger, merged speakeasy/megapath/covads voip into single coherent voip solution.) 
• Networking Experience:  Legacy Telecom ANSI/ITU SS7, TCP/IP, D/DNS, DHCP, LAN/WAN, H.323, ARP, RARP, IP addressing/subneting, Network troubleshooting to device level failure, E1, T1, ISDN PRI/BRI, ATM, DSL, Cable, Euro-ISDN, Frame-Relay, IMT, RAS, PacketCable.
• Software/OS Experience: Sun trained for Solaris 2.8 Sys Admin I & Sun Cluster 2.2, Sun Cluster 3.0, Solaris 2.6/8 Sys Admin Duties (VI editor), DOS, WinXP/2K, Oracle 8.1.7 Installation/CLI, TimesTen DB, VNC server/client, Cisco IOS, Apache/Jakarta WebSvr, Tibco,  Iplanet 4.1 Webserver/LDAP DB, Nuera Configurator, Various TLV editors, Microsoft Project, Microsoft Office Suite, Sun Jumpstart, Various Prov. Servers (Alopa, CNR/BPR, FBPM), Multi-vendor proprietary OS’s, Ethereal/Sniffers.
• Hardware Experience: Sun Netra/Enterprise/Ultra platforms, Sun D1000/JBOD Disk Arrays, PingTel SIP phones, Terminal Servers, Various PC/Server equipment/systems, I-BUS chassis, Excel EXS circuit switches, Cisco Summa Four switch, Cisco Catalyst switches, Cisco routers, Adtrans CSU/DSU, Compaq Fiber/SCSI Raid arrays, Compaq 6500/1850 proliants, Channel Banks, T-Com/SunriseT10 Test Sets, HP Packet Analyzer, Rectifiers/Inverters, DataKinetics SS7 SIU’s, Nuera GX/BTX Media Gateway, Convedia/IP Unity/Cognitronics Media Server, NAT Traversal boxes, Iperia UM, Cisco/Motorola/ADC CMTS, Sylantro MSP, Sylantro CA Adapters, various vendors of VOIP enabled CM/MTA’s, IP PBX’s from Adtran/Talkswitch/Epygi/Vertical/Cisco/Fonality
• Excellent phone, communication, and interpersonal skills.
• Able to adjust to a broad scope of activities and field a wide variety of requests by assigning priorities and resolving or completing each in turn.
• Ability to scope effort, build project timelines and deliver multi-vendor solutions based on co-defined or independently defined requirements.
• Outstanding ability to pick up cutting edge technologies extremely fast for application in comprehensive solutions.
• Eagle Scout.

BUSINESS EXPERIENCE:

Member of Technical Staff III, VoIP Engineering 4/07 – Current

Member of Technical Staff III, Production Engineering/Network Systems Integration 8/06 –4/07

Megapath  (was Covad Communications before 9-2010 merger)

A recent project was to document the R17 Broadsoft installation process and configuration post-installation to account for the Megapath customization for any new switch introduced into the network going forward.   I’m also working on documenting a post installation test plan to validate the base functionality of the New R17 node in production prior to having the custom provisioning code pointed at it.   In addition to this, we are working towards the platform upgrade to R17SP4 to add conferencing using the inhouse Broadsoft developed conferencing on the AS server.  Also I was tasked to work on a pilot project for VOIP Voice recording for voip traffic using the Acme ISR Voice Recorder solution which is in process of integrating with the Broadsoft switch for a more tightly coupled integration once that work has been completed between our two vendors, Broadsoft and Acme.

After the merger closed, I was tasked with merging the three companies voip networks so that the Speakeasy and Megapath switches would be moved over to interface directly with the Covad Broadsoft NS cluster to take advantage of our Class 4 routing and LCR solution.    I completed this within 3 months of the merger completion and the production voip networks are all now merged to take advantage of the core NS cluster and LCR solution using our qualified PSTN peers.    In another project, I worked on an Autoattendant migration process to move Autoattendants from our legacy IPunity/Movius and Centigram voicemail systems to our new Iperia VMail platform.   Another of my prior projects required that I upgrade all of the Sylantro switches from release 3.2.1 to release 4.1.1. That was accomplished in 2008-2009.  We have 5 of these switches in the network and it took about 6 months to upgrade all the platforms successfully.  The strategy I determined to utilize was to execute dry-runs on lab hardware using production databases, restored from backups, to allow rough timing expectations to be determined. This also allowed for any potential issues that might come up during the production database upgrades to be located and dealt with proactively, prior to the “Live” upgrades being performed in production.  

As a member of the technical staff for VoIP Engineering I’d been tasked with helping design and implement a SIP Trunking (SIP trunks to IPPBX’s) solution which will allow Covad to offer SIP Trunks for termination to Legacy and IPPBX’s at Customer sites.   This project involves the setup of Acme VSBC’s for static CAC, the Broadsoft Network Server for Routing redirection to the multiple Sylantro Softswitches as well as for termination to the PSTN thru MGW’s and SIP Peers (also passed thru the Acme as SIP Peer VSBC’s).  The effort also required interop efforts on the selected IPPBX’s from Product Management which included the following Vendors Adtran, Epygi, Cisco, Talkswitch, Vertical and others that are still being qualified by product management.

Sr. Professional Services Engineer, 7/05 – 8/06

Veraz Networks, Operations

Provided Tier 2 support for the Veraz Controlswitch, which consists of EMS, CDR, EC, ICE, CCP, PE, SEE system elements which run on Solaris 8 Netra NEBS platforms.  Support included installations, upgrades, post installation configuration support, new feature turn ups, and any additional support as agreed to by contract.  Protocols supported: MGCP, SIP, H.323, Ansi-ISUP, Etsi-ISUP, ISDN, CAS.  In addition to supporting the core functionality of the ControlSwitch I also provided frontline support for the Acme SBC, and the Cognitronics Prompt Server.  I also act as a mentor for the newhires in teaching/training them on the functionality of the Controlswitch.  

Sr. Technical Support Engineer, 6/04-6/05

Sylantro Systems Corporation, Operations

Provided verbal and email support for various queries on ALL aspects of Sylantro’s product suite.  This includes: Admin Svr, Control Svr, RMS Svr, Presence Svr, WebApp Svr, and associated network structures.  In addition to the core suite of products, I also provided support on resold products, namely Kagoor, Convedia, and Iperia products.  Worked on developing processes/documents around sales flow into support for tracking and support for customer configurations to provide a means to maintain and sign off on inbound Sales Orders.  Installed and owned the Support FTP server (Solaris using wu-ftpd), providing customer account access as well as maintaining accounts for Sylantro employees.   I took on Tech Support Lab management, created a jumpstart server and tracked the various versions of product installed on our servers.   Also act as mentor to new hires who have have been hired more recently than myself.

Manager, Systems Engineering (encompassing MIS and System Integration), 8/03-5/04

Manager, Systems Integration/Systems Engineering, 5/03-8/03

Manager, Systems Integration, 5/02-5/03
Team Lead, Systems Integration, 3/01-5/02
Systems Integration Engineer, 5/00-3/01
Syndeo Corporation, Customer Engineering Services
Act as technical reference, project manager, and mentor.  I am directly responsible for design, implementation, and support of staging/CES/Demo Labs.  With the addition of SE I have taken over the PD and QA labs and implemented a remedy ticketing interface to be able to track tickets and metrics to find out where to improve the existing Systems Engineering processes.   Have managed Site/Lab installs for COMCAST, COX, SCIENTIFIC ATLANTA,  MOTOROLA, ASKEY, TELUM, SUMITOMO, ARMSTRONG, and various other MSO’s.

I have written and refined procedures for device integration into networks, while maintaining a matrix of loads and device types for each protocol.  These devices are typically running MGCP, TGCP or SIP VoIP protocols and communicate over copper or Fiber.  I have defined hardware platforms to be used for our software CMS and wrote the test plans to certify the platforms into a qualified BOM.  I wrote PIVT procedure for use against all staged platforms to verify functionality prior to shipping for EF&I at a customer locale.  I acted as primary interface/scheduler to Bus-Dev for partner/vendor inter-working and Syion system management at partner facilities.  My team works as primary interface to marketing providing definition, scope, and implementation of design for tradeshow/conference demonstrations. 

I have written requirements for Disaster Recovery, test plans for dedicated network interfaces, and have developed an overall network structure for our CPS (Call Processing Solution), which utilizes ourselves as well as 6-8 external partners/vendors to comprise the entire Class 5 solution.  I excel at finding answers to complex problems and in working with my team to accomplish set goals accurately and on time. 

Supervisor, Customer Support Engineering, 8/99-2/00
Customer Support Engineer, 8/98-8/99
Magellan Network Systems, Telecom Support
Received, tracked and responded to customer requests for assistance. Managed group of 10 CSE's and was their technical lead/reference. Troubleshot and resolved customer issues, analyzed logs and CDR files. Loaded Excel switch components with OS and application software. Provided QA of hardware and software components/revisions. Provided onsite support for installation and application administration.

Hardware Support Specialist, 1/98-8/98 (end of contract)
Alternative Resource Corporation, Contractor
Contracted to Hewlett Packard as a Customer Engineer. Direct end user response through trouble tickets issued by proprietary tracking system. Performance based on amount of tickets closed. Supported Cupertino site of more than 3000 users.

MIS/Hardware Specialist, 7/97-1/98
Docunet, Inc., IT
Provided "in-house" and field support and testing of the ATM-type machines known as DDM's. Used Eudora and Netscape for LAN/Email configuration. Designed and implemented LAN.

Sr. Technical Support Rep. 6/96-7/97
Acer America, Tech Support
Provided phone support for all PC/Laptop lines of ACER products. Recorded and tracked all calls using a proprietary database. Often dealt with escalated and prioritized issues bringing them to a successful and acceptable resolution.

EDUCATION:

MCP NT Server 4.0 Core
Sun trained Solaris 2.8 Sys Admin 1
Sun trained Sun Cluster 2.2
Sun trained Sun Cluster 3.0

Management Training Course 4/03
College: 2+ years
Cisco Certified Network Associate (CCNA) Feb. 2000

REFERENCES:

Available upon request.

HOBBIES:

Energy research based on LVDC and HVDC pulsed systems with open collection circuit networks.    

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