IT Support Resume Samples in Word Format Free Download -->

IT Support Resume Samples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


                                                         Lilly James
                                                      lilly@gmail.com
                                                     309 N. Shore Drive
                                                                 APT 2        
                                                       Reston, VA 20001
                                                         (240) 780-9876

   Professional Qualifications

·        Network technician with over 5 years of experience in administration and support of information systems.
·        Expertise in implementation and troubleshooting of LAN/WAN topologies.
·        Excellent written and verbal skills with strong technical skills.
·        Comfortable and effective in C-Level Relationships
·        Enterprise hardware, software, and portable computing Experience
·        Experience in teaming and collaboration with solution integrators

Experience
GURU, Inc.  Gaithersburg, Maryland, March 2006 – Present

Established in 1995, GURU Inc. is an IT consulting and outsourcing company that serves small to mid-sized businesses in the greater Washington DC, Virginia, and Maryland. GURU also provides executive IT management consulting to those clients seeking strategic guidance. GURU’s solutions are always tailored to the client’s business environment to provide best results and best value. 
 
 Responsibilities:
·        Involved in many Microsoft Exchange, Active Directory, Symantec Antivirus, Backup Exec and WatchGuard firewall implementations and migrations.
·        Provide IT support for systems integrations to a diverse client list.
  • Provide technical assistance in support of information technology hardware and software through a centralized help desk.
  • Conduct tests on system hardware and software and recommend or perform adjustments.
  • Perform hardware and software diagnostics to isolate and correct functional problems.

 Accomplishments:
·        Assisted Project Department on several major systems upgrades and implementations.
·        Relocated a client’s data center from PA to MD as well as setup, manage and maintain their new infrastructure in MD.
·        Received and continue to receive high customer satisfaction reviews/accolades from the client base I am assigned to support.



Project Highlights:
·        Relocated a 100 user corporate office and their data center with 17 servers from PA to MD.
o   Developed a project plan used for scheduling and tracking of critical resources and tasks required to complete the project in a timely and cost effective manner.
o   Developed budgetary numbers to critical vendor requirements, RFP development and analysis to vendor selection and onsite implementation management.
·        Microsoft SharePoint Server Farm Deployment
o   Migrated small firm from SharePoint Services 3.0 to Microsoft SharePoint Server Farm utilizing 2 SharePoint servers, 2 MS SQL servers in a clustered environment.
·        Exchange 2007 Upgrade
o   Upgrade 100+ user Exchange 2003 Server to an Exchange 2007 cluster with 2 front end servers and 2 backend servers.
·        Exchange 2003 Deployment
o   Deployed Exchange 2003 server and migrated existing email from hosted POP accounts.


Westlake Plastics Co. Lenni, PA, January 2001-March 2006

Responsibilities:

·        Responsible for inspecting all tools and dies utilized in the creation of plastic products produced for customers in fields ranging from aerospace to automobile parts.
·        Maximize company productivity by maintaining over 200 dies, training personnel on proper usage of tools and ensuring plastic parts meet customer specifications.
·        Disassemble and package tools to be shipped to vendor for Teflon coating to be applied.
·        Conduct inventory of all tools and dies on a daily and weekly basis to guarantee employee access to necessary materials.

Comments

·        Results-oriented, bottom-line approach.
·        Respected for pragmatic, consistent judgment.
·        Disciplined, analytical approach to problem solving.












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