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Lillian Williamsr
Qualified
I.T. Support
Proficient In:
Apple O.S.
Windows
Operating Systems
Microsoft
Applications
Technical
Support
Help Star
Active
Directory
Webpage Layout
HTML Coding
Novell
SQL Server
Peoplesoft
ADP
Document Layout
& Construction
309 Magellan St
Algiers, La 70001
504.931.9876
lillian@yahoo.com
Objective
To apply my
knowledge, skills and abilities to a position within a challenging organization
that offers opportunities for growth and development.
Circuit Court
of Appeals, IT Support Specialist
New Orleans, Louisiana, July 2007
Provide
technical phone support for internal end users on a variety of hardware and
software problems including operating system support, communication problems, application
support, system access problems, and database support. Maintain Help Desk
tracking system; input problem description in Help Desk tracking system and
assist with maintenance. Coordinate and conduct individual end-user training
sessions based on client requests. Maintain and document system procedures and
processes. Provide follow-up client contact to ensure satisfactory resolution
of service requests and to solicit input concerning need for support services.
Order computer products following District purchasing guidelines. Help maintain
Web documentation as well as other training and consulting resources.
RGA Environmental, IT Administrator
Metairie, Louisiana June 2002- August 2005
As an IT Administrator,
I am responsible for providing and coordinating end-user issues at remote
locations either directly with RGA staff or as a point of contact for outside
vendors. I operated troubleshooting on installed computer systems. Assemble and
repair non working computers. Replaced optical drives, and hardware within
inner office systems
Education & Training
High School O.P.
Walker High School, New Orleans, LA.
A+,
Net +, MCSE & MCSA Training May 2006-July 2007,
CyberTex Institute, Austin Texas
Computer
Information Technology. 2003. Delgado C.C.
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