IT Support Resume Latest Design in Word Format Free Download -->

IT Support Resume Latest Design in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Carlie  Harris
309 Timahoe Circle
Nottingham, Maryland 21001
(302)841-7896
Carlie@gmail.com
Summary
Detail oriented and passionate professional prepared to excel in the field of Information Technology. Finely tuned analytical and research skills with dedication to clear communication and presentations. Consistently maintains an exceptional rate of productivity, accuracy and efficiency throughout all projects while also demonstrating the ability to achieve objectives by adhering to strict deadlines.
Education

Indian River High School
September 2002- June 2006
GPA: 3.0/4.0
Technology Summary

Certifications: CompTIA A+, Security+, Network+
Systems: Windows 2000/XP/Vista/7
Languages: SQL
Software: MS Office 2007/2010, Bomgar, Webex, VMware
Experience
Micros Systems Inc., Columbia, MD.
February 2011- Present
IT Support, Level 1

Demonstrated superior analytical skills to diagnosis and resolve hardware and software related problems.
Designed and implemented queries to find case critical information, and to discover discrepancies within the database.
Integrated knowledge of the windows operating system, with growing knowledge of the companys software, to accurately find the root source of reported errors.
Trained and mentored incoming employees.
Expanded knowledge base by actively searching for solutions for unresolved cases, and reading company provided documentation.
Followed proper procedures for escalating cases to senior support and district offices.
Consistently exceed departmental expectations in regards to close rate, average calls taken, and average call time.


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