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CARLIE SWOR	309 wEST sUNSET wAY c001 iSSAQUAH, WA 98025 carlie@gmail.com 425-269-9876
SUMMARY Summary:  Technical professional specializing in data analysis using T-SQL, writing scripts and stored procedures.  Other specialties include Acceptance Testing and process improvement.  Extensive experience with team leadership in a production environment requiring 24/7 staffing coverage and quick turn-around times. EXPERIENCE Production Supervisor                                         November 2009-Present Applied Discovery: Bellevue, WA Provided leadership to the Production team as a subject matter expert on internal processes. Part of a team devoted to automating and improving the processes used on the production floor. Achievements: §  Turned an underperforming, disengaged swing and night crew into a highly functional team through direct feedback and mentoring of the individual members and focused training sessions for each person. §  Lead the team that used SQL to automate the UAT process on the production floor. §  Responsible for coordinating and leading the teams used for acceptance testing on a quarterly basis §  One of the leaders of the Query Team, who create and optimize SQL scripts used on the production floor every day. §  Highly technical working resource on the production floor, using SQL to complete complex client requests. Senior Production Specialist                                           October 2008-November 2009 Production Specialist                                                          August 2006-October 2008 Applied Discovery:  Bellevue, WA Used pre-written SQL scripts and tools to process the data. Key member of the Production team due to a reputation for working with accuracy and speed with a high attention to detail. Achievements: §  First member of the production team to develop a process for Acceptance Testing §  Senior resource on the team that wrote and implemented a custom, automated process for re-processing data using SQL. §  Organized and lead the effort to build out a Knowledge Base in SharePoint. This Knowledge Base was the foundation for what became the Production Wiki. Purchasing Agent/HR/IT Support                                   August 2004-August 2006 Cabinets Northwest:  Auburn, WA Excellent multi-tasking skills and good work ethic used to balance responsibility for purchasing, IT support and HR duties. Achievements: §  Primary decision maker for software used for purchasing and other software used for day to day operations. §  Stakeholder for re-designing the purchasing software §  Tier 1 IT support for any issues in the office. Project/Office Manager                                       June 2001-August 2004 Chameleon DATA: Seattle, WA Used SQL Query Analyzer to format data and publish it for Summation and Concordance. Dual role as assistant to the President of Chameleon DATA. Achievements: § Supervised completion of projects according to strict deadlines § Key stakeholder for new software being developed § Primary contact for customer support § Ran multiple network scanners and printers to capture data for clients § Responsible for quality control of data entry EDUCATION Bellevue Community College 2001-2003 A.A.S		Skills T-SQL Microsoft Visual Source Safe Microsoft Word Microsoft Excel Microsoft Visio Microsoft Power Point Microsoft SharePoint Wiki Acceptance Testing ITIL Concepts: Incident Management, Problem Management, & Change Management “…Chrissy’s ability to pick apart and understand problems from a fundamental level makes her an asset to any project she’s involved in.. her technical and analytical skills make it a natural instinct for people to look to her for intelligent decisions on how to move forward in any situation…” 360 Leadership peer survey Excerpt, Applied Discovery “…What Chrissy has cannot be taught. She is a natural leader. She takes the time to understand requests, pays attention to detail, is a clear communicator and provides a very high level of performance…” 360 Leadership peer survey Excerpt, Applied Discovery

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