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IT Specialist Resume Latest Design in Word Format Free Download

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Kayla Golden
309 Sunridge Road
Hedgesville, WV 25001
(304)-754-9876
EMAIL:  kayla@hotmail.com

OBJECTIVE

I am seeking a long-term position in the Information Systems industry that will present a challenging opportunity for growth and advancement, which will allow me to utilize my education, experience and technical knowledge.

QUALIFICATIONS

Over twenty two years of technical/managerial experience to include installation and troubleshooting of secure data/voice circuits, systems, and all other associated equipment.  Computer literate with excellent understanding of TCP/IP, LAN/WAN issues, some Cisco router configuration, DOS, Novell, Citrix, Windows 95/98/NT/ME/2000/XP/7//2003, SQL Server, Exchange 5.5/2000, SMS 2.0/2003, Sharepoint, VmWare, Tivoli, PKI, Lotus Notes, INFOSEC principles, Crystal Reports, most COTS, and other Microsoft office automation products, Norton Ghost, DriveImage, and other imaging applications, antivirus solutions such as McAfee, Network Associates, Norton, Inoculate, etc., excellent knowledge and experience with GroupWise to Exchange,  Exchange 5.5 to Exchange 2000/2003, Novell to Windows NT, Windows NT to Windows 2000, and Windows 2000 to Windows 2003 server with Active Directory migrations, Windows 2003 to Windows 2007.  Excellent hardware knowledge including hubs, routers, bridges, and switches.

*Clearance – Top Secret/SCI (Current since 9/2008)*

EXPERIENCE

November 2010-November 2011                                                             Internal Revenue Service (IRS)
                                                                                                   Martinsburg, WV 25401
As IT Specialist, my responsibilities include:  Monitoring Coremetrics and Log File Collector to ensure daily operations were successful, troubleshooting and resolving any associated issues.  Building scripts for automated packages to go into production during maintenance windows, attended multiple project meetings, deployed DB2 Connect configurations into production.  Was lead on all projects involving Wintel (Windows) servers and assisted on UNIX implementations while learning UNIX scripting.  Attended multiple IBM training courses. 

February 2007-November 2010                                                               Federal Emergency Management Agency (FEMA)
                                                                                                   Mount Weather Emergency Operations Center
                                                                                                                Mount Weather, VA 22611
As IT Specialist, my responsibilities include :  Planning, development, & implementation of voice, computer, video-conferencing, and switching systems for fixed locations & field offices, led high level projects to implement new pbx’s, phones, and networking equipment, including configuration of said equipment in FEMA locations, configured, installed, & supported, including daily administration of the Advanced Call Center Network (ACCN), which handles all disaster call requests for the agency.  Troubleshooting any and all server issues including multiple applications such as IIS, SQL Server, Exchange, and Blackberry Enterprise server software.  Assisted in building test & development servers for TDL lab and migrated into production, applied and tested security patches and other hot fixes to TDL servers, responsible for pushing all antivirus and security updates out to the site’s pc’s and servers, worked with members of a team to ensure the Gold disk software image for the agency (desktops & servers) was tested, and up to date with the latest security patches.  Ensured that all servers are kept within warranty (Asset Management), including researching, receiving sales quotes, presenting management for approval, acquiring & documenting the warranties for the agency.

January 2002-February 2007                                                                      Pentagon Federal Credit Union (PFCU)
                                                                                                                14300 Sullyfield Circle, Chantilly, VA 20151
As Systems Engineer/Project Manager, my responsibilities included the following:  SMS 2.0/2003 Administrator, responsible for pushing all software and security updates, antivirus with EPolicy Orchestrator, hot fixes, etc.  Gathering info for asset management, licensing inventory, and all other associated SMS tasks.  Troubleshooting any and all server issues including multiple applications such as IIS, SQL Server, Exchange, Blackberry Enterprise, and Credit Union banking software.  Was responsible for researching, acquiring, building, configuring, locking down, and maintaining all servers (NT, 2000, 2003).  Assisted workstation techs on escalated workstation issues (WinNT, WinXP, and Win2000).  Managed multiple projects including SMS 2.0, migration to Windows Server 2003 Active Directory deployment throughout the enterprise, (including multiple servers and over 1000 workstations), upgrading banking software in multiple sites, & designing and upgrading the credit unions data warehouse configuration.  Attended multiple training courses in banking procedures.  Performed on-call for server issues, and conducted training of local server staff monthly.  Traveled to multiple credit unions merger sites and performed pre-merger surveys and on-site support during actual successful mergers. 

September 1999-January 2002                                                 McGuiness, Norris & Williams, LLP
                                                                                                1015 15th Street, Suite 1200, Washington, DC 20005
As Network/SMS Administrator, my responsibilities included the following: daily administration of the network, troubleshooting and resolving user issues, installation of new equipment, Exchange 5.5 email systems, Windows 2000 network, Windows NT and 2000 servers, Windows Systems Management Server (SMS), LUCENT Definity G3s (PBX) switch administration (UNIX), AUDIX voicemail administration, administration of the Watchguard Firebox firewall, Crystal Reports management, administration of the McAfee and Inoculate IT antivirus solutions, and multiple other hot fix, patch, and software updates through SMS, and all training associated with these duties.   

March 1999-September 1999                   DOMAIN Technologies, Inc./DEA (Drug Enforcement Administration)
                                                                                1155 Wilson Blvd, Suite 300, Arlington, VA 22209
As Network Engineer/Deployment Team Leader, my responsibilities included the following: installation, upgrades, testing, and troubleshooting of PC hardware, LAN/WAN networking, NES encryption devices, Cisco PIX firewall, and technical Windows NT systems administration/integration duties.  Trained end users on use of new system applications, assisted in the integration of core systems, and general PC hardware support, and managed a technically proficient deployment team on a daily basis. 

March 1998-March 1999                                                                                 SpaceWorks, Inc.
(Out of Business)                                                                    51 Monroe Street, Rockville, MD, 20850
As Manager of Network Operations, I was directly involved in all system administration tasks for multiple Windows NT 3.51 & 4.0, Novell 3.12 & 4.11 servers.  Was directly responsible for migrating from Novell to Windows NT 4.0 and from GroupWise to Microsoft Exchange at the desktop and server level.  Managed and administered a Checkpoint Firewall-1 Windows NT server.  Researched, recommended, and purchased all computer equipment for the company.  Configured, cabled, and setup a new office space consisting of a new server, and 27 new voice and data users.  Managed desktop support technicians, documentation professionals, and multiple vendors on a daily basis.

February 1997-March 1998                                                     Resource Consultants, Inc. (PENTAGON)
                                                                                 IMCEN (Information Management Support Center), Arlington, VA
As Senior Network Engineer, I performed administration duties on a Windows NT 4.0 LAN/WAN that included multiple Internet mail (Microsoft Exchange) and fax servers.  Researched, recommended, and managed the installations of the support center’s firewall (Raptor for Windows NT).  Administered all aspects of an AT&T Definity G3S Telephone Switch.  Managed a team of helpdesk technicians, many high level projects, and multiple vendors on a daily basis.  Participated in all aspects of network operations, including security issues and implementations, voice reorganizations, and all voice/data cutovers.   

February 1996-February 1997                                                   Integrated Technologies, Inc.
                                                                              U.S. Department of State, 2201 C Street, NW, Washington, DC, 20520
As Network Administrator on a secure Windows NT 4.0 LAN/WAN, I configured, programmed, installed, and maintained all aspects of the network and the Internet firewalls TIS Toolkit, Gauntlet, (UNIX) into the Dept. of State.  Participated in many engineering and operations of the department’s internal network (OpenNet, NIPRNET & SIPRNET).  Setup, configured, and integrated the department to the Microsoft Exchange platform (approximately 40,000 users).  Performed maintenance and assisted in installation of multiple Cisco routers.  Performed project and personnel management on a daily basis.

August 1995-February 1996                                                                      Optimus Corporation
(Out of Business)                                                 FAA (Federal Aviation Administration), Silver Spring, MD, 20901 
As Senior Hardware Engineer for the NTSB (National Satellite Test Bed), I surveyed chosen GPS (Global Positioning System) sites, designed and engineered system layouts, and conducted the deployment and installation of these sites.  Overseeing the deployment team during the installations, resolved user issues, performed all aspects of installation from cable fabrication, antennae mounting, rack installation, and reliability testing.  Managed a team of support technicians on a daily basis. 

January 1995-August 1995                                                       Science Applications International Corporation (SAIC)          
                                                                                                        One Military Road, Ft. Ritchie, Maryland, 21719
As IMAT (Information Mission Area Technician), I supported the Department of the Army data/voice communications through the development and design of high bandwidth backbone voice/data networks, installed with single mode fiber optics using FDDI/CDI and ATM/SONET technology switches and routers.  Was responsible for conducting site surveys, designing network architecture, presenting survey results, and performing actual installation of the network architecture at these given sites.

August 1989-December 1994                                                                                    U.S. Army
                                                                                                                     Multiple Duty Locations
As shift Supervisor performed fault isolation tests, maintained high and low speed analog and digital systems, circuits traversing DS1 and DS3, voice, HF radio, UHF radio, satellite, fiber optic, and local telephone company transmission systems.  Developed an excellent understanding of the following protocols:  AUTODIN, BiSync, SNA, BSC, TCP/IP, FTP, HTTP, and X.25.  Was responsible for network administration of Novell & Windows NT servers and workstations and also handled administration duties on a Microsoft Exchange server and client’s stations.  Managed both technically and personally a shift of network technicians on a daily basis.

REFERENCES

Furnished upon request.


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