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Anna  Vandenbos

563 Mesa Verde

Santa Fe, New Mexico 87001

United States

Home: (412) - 329-9876

Work Experience:

Raytheon (PSDS2) (Persistent Surveillance and Dissemination of Systems) (11/09/2009-11/16/2011) System and Network Integrator/ Project Manager Pay Grade: GS-14

Responsibilities:

·         Build and maintain servers running Windows Server 2003, 2008 OS.

·         Maintain multiple EMC based SANs including Fiber Channel and iSCSI

·         Build and maintain Microsoft Media Services including Windows Media Server and Windows Media Encoder with various video codec to include MPEG2, MPEG4, H.264 and VC1)

·         Maintain and build ESX servers hosting multiple Virtual Servers.

·         Configure servers /workstations to meet the needs of customers including: Live Video Websites, Video Surveillance Software, and ISR imagery analysis applications.  

·         Configure Active Directory Design to include the building, implementation and troubleshooting of GPO's.

·         Integrate and build Cisco base tactical and strategic networks.

·         Design routing configuration of Traffic Shaping through the use of Policy based routing or Route-maps (i.e. VLANs, trunking, OSPF, IGMP Multicasting, 802.1w, 802.1x, etc.)

·         Integrate Video Multicast Networks and Systems including DVB-RCS, GBS into tactical and strategic networks.   

·         Troubleshoot and monitor mid to large sized network environments, review network performance reports and define action plans for improvements.

·         Maintain and build Microsoft DFS, MSSQL 2005 and 2008.

·         Maintain and build Microsoft Clustered Servers to include Print, and File Clusters.

·         Develop and implement disaster recovery plans and backup strategies for all site servers. (i.e. NetBackup)  

·         Provide onsite technical support to internal and external military clients.

·         Implement project plans.

·         Continual development of reporting tools. (i.e. SolarWinds)    

·         Keep all servers up to date with latest application security and hardware driver patches. (i.e. Antivirus WSUS, GPO)

·         Continual automation of daily tasks through scripting and other provided tools.

·         Troubleshoot non-operational systems to determine and resolve the problem with minimal down time.

·         Work with teammates and private vendors to resolve technical problems.

·         Coordinate with systems technical staff throughout the company to ensure proper evaluation of problems and development of suitable resolutions.

·         Coordinate and document periodic system maintenance.

·         Maintain technical support documentation.

Email: anna.vandenbos@us.army.mil

Work Experience:

HQ 99th Regional Support Command (RRC) (RSC) (04/26/2008 – 10/29/2009)
Information Management Officer, Information Assurance Manager
Pay Grade: GS-2210-11/ YA-2

Responsibilities:

·         IT transition and transformation (planning, justifying and executing), strategic visionary (IT with a mission focus), decision maker, performs quantitative and qualitative requirements analysis for existing and state-of-the-art IT projects, justification and statement creation, track multiple project timelines and milestone development, phased execution, scope and budget development, implements lean principles, Information Assurance (IA), Enterprise Server Administrator (Tier 3) and user-level Systems Administration (SA) (Tier 1) (Tier 2); subject matter expert in Enterprise Solutions and Information Technology Services (C4IT).

·         Information Management Officer (IMO), Information Assurance Manager (IAM) (IANN) (INFOSEC); responsible for ensuring Automated Information Systems (AIS), on SIPR (SIPRNet) and NIPR (NIPRNet) enclaves, Information Technology Services (C4IT) are within information Assurance (IA) guidelines; researches, presents and defends security plans, ultimately procuring required hardware, software and personnel support.

·         Direct, oversee and lead a total of nine (9) Information Assurance Security Officers (IASO) and approximately 40 individuals engaged in supporting the commands Information Security.

·         Ensures policy guidance, oversight, technical support and assistance for telecommunications, network management, helpdesk and records management; represents the 99th RSC automation and telecom (G6) in presentation of objectives to officials and dignitaries of other units, organizations and commands; briefs the status of programs, initiatives and transformation accomplishments.

·         Implemented a life cycle management program to provide coverage for more than 6,000 systems resulting in a technical refresh of computers and network infrastructure.

·         Directly responsible as the focal point for editing and authoring program documentation, writing policies, establishing guidelines and defining procedures of the command's network infrastructure in PA, WV, VA, MD, DE and Washington DC areas.

·         Coordinates and supports all phases of the 99th RSC initiatives and operations leading to the Project Ultimate.

·         Move transformation of the Regional Readiness Command (RRC) into the Regional Support Command (RSC) covering the Northeast region of the US.

·         As the 99th RRC Information Assurance Manager (IAM), I led the effort to attain 100% user training and documentation requirements to over 1800 users on 26 Aug 08, as stated in policy (AR 25-2) (goal achieved).

·         Ensures defense in depth (DiD) is practiced, protecting connected computers, switches, routers, and other peripherals by scanning network infrastructure and assets; identified centers where rogue equipment existed and assisted commanders in taking appropriate action.

·         Continues to support and mentor automation, telecom (G6) personnel to attain their career and personal goals, as well as self improvement efforts through professional development in support of 99th RRC/RSC mission.

Email: anna.vandenbos@us.army.mil

Work Experience:

417th BSB/ 98th ASG/ USAG Franconia/ Europe Region Transformation Group (Nord Bayern) (Provisional) Information Management Officer/ Sr. System Administrator/Assistant Chief Information Officer (CIO)
Apo, Armed Forces Overseas Germany (02/28/2005- 04/26/2008) Pay Grade: GS -2210 -9/ YA-2

Responsibilities:

·         Performed administrative duties in a Microsoft and Cisco environment with support emphasis on integration solutions.

·         Provided escalated support for an enterprise networks to include Windows 2003 servers, Windows XP and desktops, printers, network scanners, peripherals and other equipment and software.

·         Administered and troubleshoot enterprise messaging solutions to include Exchange 2003 in a clustered environment and BES Servers.

·         Administered and troubleshoot Blackberry Enterprise Server(s) (BES).

·         Performed Level 3 (senior-level) systems administration and troubleshooting for hardware and software in the enterprise.

·         Assist/Mentored Level 2 administrators with troubleshooting and correcting end user issues.

·         Determined incident trends to diagnose problems in the infrastructure.

·         Troubleshoot server issues with the following software/applications: Active Directory, Exchange 2003, BES, NetBackup, CommVault, Enterprise Vault and other designated software.

·         Troubleshoot server and end-user equipment such as; DataDomain storage, Dell and HP servers, Dell desktop and laptops, printers, scanners, multi-purpose devices, Blackberry's, and other equipment.

·         Troubleshoot networks and security systems, such as Cisco switches and routers, HBSS, IDS, and other systems.

·         Maintained and administered replication and disaster recovery solutions.

·         Performed support for data migration and system upgrades client OS, server software update and patching.

·         Documented administrative and troubleshooting steps for supported systems, software and equipment.

·         Documented fixes, workarounds and review other submitted articles for publishing in the Knowledge base.

·         Create, update and close Remedy trouble tickets.

·         Work with vendor to troubleshoot and remediate issues.

·         Work with engineering groups as the Project Manger on emerging technologies and systems.

Work Experience:

C-Btry, 2D BN, 3D FA Regt. (03/10/1999 - 11/15/2004) - Ammo Team Chief/Gunner/ Operator
Giessen, Armed Forces Overseas Germany

Duties:

·         Accomplished artillery unit missions through the operation of weapons targeting and firing systems (AFCS), organization of requirements, and the improvement of unit performance.

·         Communicated mission and task requirements to personnel, assigned, trained, coached personal.

·         Rendered and called for first aid.

·         Maintained morale by fostering teamwork.

·         Maintained safe operations by ensuring stringent equipment safety and emergency procedures were closely followed.

·         Maintained equipment by completing preventive maintenance. Operated vehicles, troubleshot, repaired, and ordered replacements.

·         Seized on training opportunities and absorbed training manuals, and then applied the knowledge to my unit and myself improving the unit's job proficiency and safety.

Education:

·         Certificate of Training (4/26/2008) 40 hrs
Information Assurance Security Officer (IASO) (Management Level 1)

·         Certificate of Training (07/25/2008) 40 hrs
Functional Security+ Course DA Level II IA Training Requirement

·         Certificate of Training (12/07/2007) 40 hrs
Security+ Course DA Level II IA Training Requirement

·         Certificate of Training (12/07/2007) 40 hrs
Information Assurance Security Course

·         Certificate of Training (9/22/2006) 16 hrs
Organizational Unit Administrator

·         Certificate of Training (1/26/2006) 40 hrs
Information Assurance Security Officer (IASO) (Management Level 1)

·         Certificate of Training (29 Jul 2005) 80hrs
DA Level II IA Training Requirement

·         Certificate of Training (29 Jul 2005) 40hrs
Information Assurance Computer Network Defense II

·         Certificate of Training (22 Jul 2005) 40hrs
Information Assurance Computer Network Defense I

Additional Information:

·         Active Top Secret Clearance with SSBI Investigation and SCI Access, March 25 2008

Awards:

·         Purple Heart, 2 Army Commendation Medal, 2 Army Achievement Medal, Good Conduct Medal, Kosovo Campaign Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, NATO Medal.

·         Raytheon Performance Award (2010 October)

·         NSPS Rating 4 Performance Award (2007 December)

·         5% Performance Award (November 2006)

·         Commander's Award (October 2006)

·         Certificate of Achievement (May 2006)

·         Certificate of Appreciation (April 2006)

·         Performance Award (November 2005)

·         Individual Cash Award (September 2005)

·         Certificate of Achievement (July 2005)

·         Certificate of Appreciation (July 2005)

Other Information:

·         Volunteer Tennis Coach for the DoDDS High/Middle School.

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