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Lilly Dosser
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309 La Paz dr
 Plano TX 75001 (214) 609-9876 lilly@gmail.com |
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OBJECTIVE
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To obtain IT
Project Manager position
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SUMMARY OF QUALIFICATIONS
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More than 8 years of experience on Information Technology field
with focus in Project Management, ERP Systems, HW and SW troubleshooting and
support.
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Strong communication, presentation, analytical and problem
solving and technical skills.
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TECHNICAL SKILLS
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Operating Systems: Windows XP/Vista/7/Server 2003/2008, some
Linux SUSE experience
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Applications: MS Project, Clarizen, Visio, MS Office, Crystal Reports, SharePoint,
MS Access, Adobe Photoshop, Ranorex Load Testing Software,
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Networking: TCP/IP, LAN/WAN
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Languages: Basic knowledge of
HTML, CSS, Java Script, SQL
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CERTIFICATION
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MCITP, MCAS (Microsoft), PMP (in process)
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PROESSIONAL EXPERIENCE
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Dallas Area Rapid
Transit
Dallas, TX |
06/2010 - Present
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IT Project Manager I
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Effectively
coordinated or managed assigned Information Technology client projects
including establishing project baselines, tracking project progress, risks,
issues and changes and ensure project stays on schedule and objectives were
met. Worked with internal and external (international) project team. Documented and communicated status through weekly status
reports and project review meetings.
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Development of requirements, data models, and all documentation
throughout project lifecycles.
· Clarizen and MS
Project application support including develop plans to implement new product features according to PMO
objectives and Clarizen release cycle, user training, change request
management, user accounts/licenses maintenance and contract renewal.
· Created and promoted a project culture using PM best
practices including project reviews and audits, managed the project review
meeting and supporting processes. Assisted project leaders with project
scheduling and coordination using an integrated, collaborative approach and
project initiation support.
· PMO Information Management including creating and
publishing Technology Portfolio Management Reports to support PMO processes
and PM newsletters and webinars.
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Reported to PMO
Director.
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Dallas Area Rapid
Transit
Dallas, TX |
06/2008 - 06/ 2010
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Desktop Support Tech II
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Built,
installed, maintained and updated agency microcomputers and peripherals.
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Used
computer imaging systems such as Norton Ghost and WDS.
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Basic
LAN/WAN connectivity issues troubleshooting.
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Consulted
and communicated technical information with users to recommend software and
hardware solutions to solve problems or improve productivity.
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Documented
solutions to issues that arise and to special systems installed.
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Assisted
with developing and implementing technical training sessions for customers,
team members and in creating standard operating procedures.
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Budgetary
Financial Technologies
Tyumen city, Russia
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10/2005 – 03/2007
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ERP System Analyst
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Provided technical and functional
support for Department of Finance for regional-wide ERP software, served as
project manager, project leader, and systems administrator.
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Develops
and oversees ERP implementation schedules to ensure timely project completion.
Coordinated and performed implementation\upgrade process.
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Provided
support and training to user personnel
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Produced/maintained
agency-wide ERP communications and documentations.
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Created
test plans, test files, and scripts for unit testing through integration
testing. Work with users to validate system testing and conformity with
functional requirements (UAT).
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Provided
technical troubleshooting and coordinated support with users and vendors.
Provided support to new applications during and after implementation.
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Performed
ERP software environment, application, and client upgrades and patch
installations. Was responsible for DB backup and restore.
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Developed,
reviewed, analyzed, and maintained service level agreements and service
requests between departments and IT.
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T1
Tyumen city, Russia
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08/2003 – 10/2005
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System Administrator /
Sale Associate
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Responsible
for installing, maintaining, and troubleshooting computer hardware and
software, network support in the cell phone store. User support and customer
service.
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Cell
phones support and sale. Installation of software on the phones, customer
consulting about cell phone models and available plans.
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EDUCATION
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Bachelor degree, Computer Science, Ural State Economic
University
Yekaterinburg city,
Russia, 2007
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TRAINING
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TSI Project Management
training and PMI Project Managers workshops. Completed MCITP and MCAS
self-study training courses.
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